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Roaming not working abroad

MelanyC_2414248
SMARTY Rookie
SMARTY Rookie

Hi my abroad using Smarty for the first time and roaming isn’t working. I have an iPhone and the next work is intermittent, showing 3G on and off. I have tried all the settings but still not working

1 REPLY 1

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

Have you changed the APN in your phone to “mob.asm.net” for starters ? 

As you are roaming on a foreign network, you are reliant on that network’s infrastructure. 

Some networks do reserve 5G access for their own paying customers, leaving roamers to use 3G and 4G

Your location will of course play a part, just as it does in the UK - you will get better coverage / speeds in large towns and cities as opposed to rural areas. 

You can try manually selecting a network on your phone, rather than letting your phone automatically select a network, as you may then be able to connect to a network with better coverage / speeds.

Also, are you in the EU, where Smarty includes roaming, or outside the EU, where you would need to buy an add on ?