Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 14675 Views
  • 482 replies
  • 4 kudos

Cancel SMARTY & Porting of old number

Dear Smarty,my worst fears about moving from my existing network provider to smarty have been confirmed. The lack of efficient communication using your chat services is now causing anxiety and frustration. I started my activation nd porting this morn...

Enough is enough - eSIM *now*

As per $subject. It is now inexcusable for Smarty to not support eSIM. 3 UK support it, yet are limiting it to post-paid, with prepaid excluded. This is not acceptable. Why are *all* US carriers supporting eSIM for post *and* pre-paid, even before Ap...

Customer Care Experts

I am a new customer in the process of activating my Smarty SIM and porting my old number to Smarty.I am curious to find out what the average wait time is for a customer care expert to make contact?So far I’ve been waiting 18 minutes with a “Not seen ...

Different speeds for phone vs router - same sim card

I'm using a Smarty sim in my phone and getting 40-50mb/s but when I transfer the same sim, in the same spot in my house, I then only get 5-10mb/s.Google Pixel 6 / Huawei 4g router B535 (previously bought via Three)Does Smarty throttle connection when...

Official update

Has Three or Smarty made or going to make an official statement to it’s customers on the circumstances of the outage. The quality of service for people receiving calls on the network has been terrible for days, today I get continuous pop ups telling ...

L_1498708 by SMARTY Rookie
  • 376 Views
  • 0 replies
  • 0 kudos

fraud warning

the bottom message is the fraudulent one, the link is not the smarty website, the lik is not https which is a red flag and it says to text a 5 digit shortcode which are not even supported on smarty so the message is fake. if you recieve a message lik...

No calls or texts for 9 days and counting...

I haven't been able to receive calls or texts since transferring to Smarty 9 days ago - my family can't contact me in an emergency, my children's schools can't contact me in an emergency, I can't access internet banking or any other service that uses...

aowaad by SMARTY Maverick
  • 5085 Views
  • 6 replies
  • 1 kudos

plan renewal

Hi,My plan ended today and I am thinking of moving to a different provider as they have better package deals and prices, Is there anything you can offer me in order for me to stay?

Data usage on 4g router

I have just purchased a iogiant 4g router to use when I am away. I installed my new smarty sim on Friday to test it st home in the UK and have brought it away with me.I initially bought a 2mb plan, which I know is very small but just initially want t...

tplink tapo camera wan connectivity

Hi,Hopefully not double posting as although I posted once and my 'stats' say I have 1 post, I cannot see it anywhere, unless in some moderation process for 1st post? Essentially I am trying to get my Tp-Link Tapo C325 WB security cameras working with...

anonimo by SMARTY Pioneer
  • 758 Views
  • 0 replies
  • 0 kudos

Tp-link tapo cameras not connecting

Hi,I have recently installed a Zyxel lte3316-m604 4g router to use with my smarty sim.Connectivity is fine, both for general internet activity and VOIP.However, my TP-Link Tapo C325WB Security Cameras would appear to be having problems communicating ...

anonimo by SMARTY Pioneer
  • 367 Views
  • 0 replies
  • 0 kudos

Connection

It’s not letting us connect to the device we put the password in and it’s saying it’s incorrect