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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 28697 Views
  • 490 replies
  • 7 kudos

New Sim

We have a sim card that we use in a mifi device when travelling. I lost the sim but have a new one. Hiw do I transfer my existing plan to my new sim?

Resolved! Tablet

I have purchased a tablet with phone on, I can receive text messages over wi fi from the sim but cannot receive calls it's telling me network is forbidden, is that the settings on tablet or sim card. I don't really use the phone for calls I really on...

MrFunk by SMARTY Pioneer
  • 1096 Views
  • 2 replies
  • 0 kudos

Smarty adult content filter bugged by Three?

noticed that recently ive been having complaints from my roommate that he keeps getting redirected to Accessing and blocking adult content on your phone | Support | Threei have checked and adult content access on that sim is enabled in smarty setting...

Ray by SMARTY Maverick
  • 963 Views
  • 0 replies
  • 0 kudos

Wide Awake from 04.00 on Easter Monday

Jet lagged following a trip to Northern California. Have to say the roaming coverage offered by Smarty through partner networks was great. I also tried out the American MVNOs of “Tello” and “US Mobile”, which were also good. Had to laugh at “Mint Mob...

Dongle newbie

HiI have a cheap chinese dongle from Amazon and a smarty data only sim.Im trying to make it work but Im not exactly in my youth and I really dont know what Im doing.Have logged onto the manufacturers site 192.168.100.1 selct english and password is a...

Reactivate sim card

Is there a way to reactivate a SIM card after it’s been deactivated? I lost my sim and then found it after deactivating it.

Auto-renewal issues when changing plans

I've recently joined Smarty and paid for the £10 (60 GB) plan on 8th March and turned auto renewal payments off.   I have now decided that I would like to change to a cheaper plan but read you have to turn auto renewal back on to change it.  However ...

My SIM is only 3G on my phone.

I've just moved to Smarty. I live in Northern Ireland. My WiFi connection was working fine until I got my old number changed. Now there's none whatsoever. I was told the SIM was 5g and it only 3 everywhere I go. Does it get better? Is this SIM useful...

Adding a bonus sim to my account

I have been using a smarty bonus sim which was not added to my Smarty account. I pay £10 a month and I use it in my avtec caravan mobile router. It’s not been added to my smarty online account. The original sim is no longer used. I’m away now and hav...

PAC code query

Hi..in a couple of weeks I'll be out of contract with 3 mobile network...can everyone tell me if I can use the PAC code from 3 mobile to smarty mobile...it's still owned by Hutchinson telecom....I read somewhere that this can't be done if it's the sa...