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Transferring a lost number to pay as you go sim

ChrisBlan_10944
SMARTY Rookie
SMARTY Rookie

Hi 

 

I just had my phone stolen, I’ve ordered a new sim from smarty for the same number. However to keep me going in the meantime I bought a pay as you go sim. 

Can I not just transfer my lost number to this sim? 

2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Okay @ChrisBlan_10944, ask SMARTY for a PAC, for the number you want to keep, and then give it to your PAYG service provider.

 

MSF
SMARTY Guru
SMARTY Guru

@ChrisBlan_10944  You need to order a retain and then you will have the same number as before. The account may be suspended for security until you activate the repltsim following int.