4g not working when browsing I either get no sound or absolutely nothing

[Linsey]

Hey there 👋

We regret to hear about this situation and apologise for any inconvenience it may have caused.

Can you please do the following recommendations:

• Restart your device.
• Make sure you are using the correct SIM card (Not the Bonus SIM)
• Ensure APN settings have been set up correctly: My SIM is not working
• Test SIM in another device to see if it connects.
• Make sure your device is 4G VoLTE compatible: Checking if your device is 4G-VoLTE compatible
• Check that the coverage in your postcode is covered: Coverage checker
• Check for any potential maintenance in your area: Network status checker

If none of these help, then please get in touch with our customer care team: Contact us

They will have the option to escalate the issue to our specialised network team for further analysis. 📱