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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 41709 Views
  • 495 replies
  • 7 kudos

Can't login as don't get confirmation code.

On two occasions of late I've been unable to login. Here's what happens. I enter my username (email add) and password then hit return (or login). The page telling me smarty's sending me the confirmation code flashes up for a micro second and then ret...

fuzzy by SMARTY Teamster
  • 3182 Views
  • 2 replies
  • 0 kudos

Changing plans

I got an email from Smarty offering me 24GB of data for £8. I was on 8GB for £7. So I agreed to move to 24GB, however it's put me on 4GB for £6. I tried again to make sure I hadn't clicked on a different offer but it was the exact same thing and it's...

Resolved! More than 1 sum card

Can you have more than 1 simcard registered to your smarty account so could I have 1 then could I get my kids one n control it all off my one account?

5g stopped working

Hi alli have a Nokia g50 and the 5g has stopped working it was ok before Christmas as I was in Manchester Nokia say the phone is fine must be my provider can smarty disable 5g remotely via the sim 

Sim cards

Hi I already have a sim card & iv just I thought registered it now I'm being told that a new sim will be out in a couple days whats wrong with the one I have ???

Refund

I have not yet used my sim but am no longer interested in having it i would like a refund

Monthly Subscription

Hi.  According to my recent bank statement £12 was taken twice  on 16th Jan2023 Would you check your records please and refund £12 to my bank account.  Thanks

Set up roaming

So I have a smarty sim in and old 3 mobil 4g Mifi device. It works perfectly at home but not at all here in Malta. The advice from smarty is all based on using a phone. Is there an easy trick to get it to work without having to move the sim to my pho...

Resolved! Payback/Rewards

I used to be a member of the giffgaff forum and for being a active supportive member to the forum community you were given kudos and payback so I think it was 3 or 4 times a year you for money back.  I don't think it was revealed how it was measured ...

Tethering stopped working

I was tethering via USB and WiFi from iPhone to win 10 and then it stopped. Tuning on and  off both didn’t help. On win10 it shows “No internet, secured “ but before it said”connected”. 

Resolved! Double data offers

Are the new double data offers only available to new customers or can present customers also access this offer?

community

how do you stop these **bleep** community emails from piling in constantly, do you have to leave Smarty????Thank you

No signal in Sway, Hampshire since 18 January

Hi everyone,I rely on Smarty for my home internet, and have now been without signal since the morning of 18 January.In desperation yesterday I had to take out a subscription to giffgaff, as I couldn't function any longer without internet access in my...

Pazza by SMARTY Pioneer
  • 1010 Views
  • 1 replies
  • 2 kudos