BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Trying to set a new SIM card the verification codes I have now been at least 10 and not one as worked we go round and round in circles abboutslet joke
Hello,When I was on Three (switched this week) I got an IPv6 address when on mobile data on my iPhone 12. Now I've switched to SMARTY I still appear to have an IPv6 address allocated to my device, however it does not work (feels like a routing issue...
Does not work Number lost
Trying to start a group plan with my bonus sim. It's just not happening, keep being told new sim will be sent in post. Please help, getting so frustrated. Thanks.
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM...
Thank God I managed to Port out TodayNow with new network got my number back all is working Smarty you and your support are a shambles and disgrace i wanted to stay but 14 days issue not fixed agents couldn't get any replies from Tech Teamthey did re...
Hi can anyone help why is it every time I go on Smarty app I have to sign in and get a code sent to me regards Dave
Hello,How do I add an image or images to a post on Community please? The instructions say to go to my Profile and use Image Gallery but I can't see that option. When I click on the camera icon within the composing panel it shows me a panel asking f...
You have pause my account but my payment has gone through why ?
I want to cancel my subscription
I realise that the first post in the "Welcome" section of the forum explains that members should not post any personal information.Despite that, recently we seem to have seen quite a number of people doing exactly that - PAC codes (why don't we just ...
Hi, I'm currently on the £10/30g plan, I've had a txt and popup in my dashboard to upgrade to 60g for £10, but the link only takes me to the other plan options, how can I upgrade to this?
Anyone else having a problem with replying to threads or starting a new post???@Lithium-Admin @Rebekah_150 @Tascha @Linsey @JodieC ANY Admin/moderator....... ANYONE........ HELP!!!I keep getting a message about confirming my posts/replies via a sent...
How do I transfer my old number to a group plan? In the help page below, it shows one can select a group member to submit PAC for. But in my account setting as group owner, there is no such selection available. https://help.smarty.co.uk/en/articles/1...
Hi can anybody tell me or help me with a problem I have. I have a new account setup but also an old account with two numbers that I use. I was told it was possible to transfer numbers across to new account by one advisor before I setup new account an...
Hi, trying to put a bet on, Adult filter is being blocked. I had previously set it up, it was working fine. Get a Adult filter not enabled page now, but its a 3/Hutchison Telecom page. Checked my smarty console and its still setup for access enabl...
I want to get a data only sim to put into a router but when I try to order on the Smarty page it doesn't seem to go thru. My details are confirmed and it just returns to the start and doesn't say anything is ordered
I’ve just set my phone to work abroad. Do I need to change again when I return?
