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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 4622 Views
  • 9 replies
  • 4 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 131908 Views
  • 499 replies
  • 8 kudos

Resolved! Number not associated with phone

 Hi, I am wondering if anyone has a solution to this problem? I have recently moved from Giffgaff to Smarty and had my number transferred which all went fine, apart from this. I have tried resetting my phone and taking the SIM out several times. I ha...

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PhoebeW by SMARTY Maverick
  • 3710 Views
  • 6 replies
  • 0 kudos

Portable Wi-Fi device

I am trying to set up a portable Wi-Fi device so that I can have internet when I go on holiday, I have placed the smarty data sim into the device, then I select the portable Wi-Fi address and input the device password which is admin but it is too sho...

Can’t use Mobile Wi-Fi abroad

Hi all, I have a HUAWEI portable Wi-Fi unit in my Motorhome but can’t use the Smarty sim abroad as I don’t know how to re-configure. Any suggestions would be very appreciated.

New SIM help please!

Hi, we’ve ordered a new SIM for my father in law but have no idea which email address it was linked to now. We ordered the Smarty SIM because we all have one and he’d had a problem getting an o2 SIM. In the meantime his o2 SIM arrived on a 2 year con...

Resolved! Der MSF (smarty Champ)

It's my choice how I used this blog. I choice how I share my opinion  (bad opinion)Doing verification Smarty ask about bank details.   You can charge 1 pens but you choice 1 pound. Now I received information about impossible refund without verificati...

ripping of customer

they charged my four times 1 pound for age verification.  and still no full access to the internet.  asked me about photo I'd. It's a scam. no more details. I don't trust smarty. goodbye smarty 

Wi-fi calling not working

I bought a Moto G54 recently wanting it partly for wi-fi calling. Just after I bought it, it seemed that wi-fi calling was working. But now it doesn't.I have a Moto G82 which gives me wi-fi calling, so this rules out many possible problems for the G5...

Dducks22 by SMARTY Maverick
  • 943 Views
  • 0 replies
  • 0 kudos

PAC not being done transfer in discrimination from smarty

Joined smarty on Saturday as a disabled person on pip and uc accepted onto the social tariff and paid £12 gave my current number and pac in and waited for accountto activate come Monday account not activated so went onto chat which was your foreign o...

Speed and network problem

I bought a 30-day contract on Black Friday.I was shocked at how slow the internet is.I have never measured download speeds faster than 5Mb (4G) (Speedtest).Even rebooting does not help. In fact! I also reset the network connections. Maybe that will m...

Hunique by SMARTY Maverick
  • 3549 Views
  • 6 replies
  • 0 kudos