Hey @markjon_2417957
Thank you for reaching out on our SMARTY community platform!
I am sorry to hear about your connection issues.
It may be that you need to use our network status checker to see if there's outages in your area that may be affecting your connectivity, please see here: Network status checker | SMARTY
You can also reset your network settings to see if this helps enhance your connection, although it is not a guarantee.
If you haven’t already done so, you could try the following to potentially regain a connection;
- Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
- Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
- You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.
I hope this helps! If not, please contact our webchat team for further assistance:
https://smarty.co.uk/contact
