Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I recently paid £20 for a Data chip but I cannot activate it it . Because I already have a smarty account there is no way to activate it . I have tried everything to activate this Data chip so I can put it in my mobile Mauma Ryoko . Can you please t...
Good evening everyone my friend has just got a smarty sim and is wanting to keep her number from her old provider it’s been nearly 4 weeks now and still hasn’t got the transfer over, she is a prime carer and needs a mobile. The thing is is that she c...
I've renewed my plan 2 days ago, but can't use any mobile data, only wifi ?
I paid for my plan and got a confirmation email but on the app it's written that I need to renew my plan.
( sorry you have not been given access to this service) that's all I get when I try to ring out my texts won't send and unlimited data but doesn't work!? This is madness! Had this new sim for over 18 hours and not been able to do anything apart from...
I pay two monthly payments from my credit card for my wife and I. How do I move one of these payments to a separate payment plan whilst retaining both numbers
I have bought a new SIM in a shop for my daughter’s phone. She is under 16 and therefore can’t have her own account. I already have an account but can’t seem to activate her SIM from my account. I am stuck in a loop! Help!!!
Can any tell me what the minimum amount I can Topup my account using a pay point? I am on a £6 pm plan would i be able to Topup £6 to cover next month or would I need to make a minimum Topup of £10. Thanks in advance.
Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks
Hi, I’ve just joined Smarty. I sent my PAC code earlier today (within the time provided, well before 5pm) so I thought that my number should switch over by tomorrow as they say it happens within 24 hours. But I just have received a message saying it ...
hello.I asked for a sim to be sent last week. I was told I could get one in a shop. I did and paid for it. I have tried to activate it by creating a new account. On my first attemp, i got as far as filling out my payment details and then I would not ...
I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network. Being told it’s being sorted hasn’t been so far.
I've been using my SMARTY Data SIM in a Huawei E5577 mobile router for a while without any problems at all. I have purchased a Netgear Nighthawk M1 - MR1100 - 100 LTE router and the SIM isn't working in it.After inserting the SIM and powering up the...
I use the smarty sim in a 4g house router due to my rural location and have found that adult listed sites are now blocked by the 3 network. There are no restrictions through the router or through the smarty dashboard and I have re-verified my age. I ...
I have a spare SIM and would like to run it off my original account simultaneously - i.e. two different devices running off the same account at the same time. The nearest I can see is a Group SIM but that involves activating the second SIM and that i...
Hi all, I’ve just installed my smarty sim into a huawei 4g mobile Wi-Fi router, despite my best efforts I just cannot keep it logged onto Wi-Fi, I’ve tried it on my phone and all my other devices and every single time I have to log on…… despite me ti...
