08-06-2023 03:48 PM - edited 08-06-2023 03:58 PM
Solved! Go to Solution.
08-07-2023 12:07 PM
Hey Nadjejd_2050816
Coverage can vary from one location to another, you can check your network status here https://bit.ly/3EzWp6u Our chat agents will also be able to look into this in greater details, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
08-06-2023 06:43 PM
A number of us on the Smarty customers forum have consistently had good to excellent signal strengths and speeds.
I certainly haven't had any problems with slowing of speeds. During busier network times I often get 350+MBpa, but usually between 450 to 700 MBps
08-17-2023 10:23 AM
Hey StevenW, just out of curiosity what app do you use to check these stats from your SIM card? The one in your screenshot above. Thanks
08-17-2023 11:14 AM
Hi @jassingh,
I use an app called Mastdata.
I use it on android based phone, and if memory serves I think it's also available for iOS/apple.
08-17-2023 11:22 AM
@Strandloper Just got excited and checked their website - only available for Adenoid (Android!) 😪
08-17-2023 11:30 AM
@MSF,
Sorry to raise your hopes up, my memory is probably getting too old.
Hopefully demand may get it onto iOS
08-17-2023 12:55 PM
@Strandloper Awesome, thanks! Yeah I use Android too 📱
App is so cool, many useful features like signal surveys and coverage maps.
08-17-2023 01:19 PM
Mastdata does provide good information, and users get to help provide surveys (if they want), making the data more useful for others 🙏👍
08-21-2023 10:55 AM
@Strandloper Indeed. Really nice that you can contribute by adding a survey of your own area and compare other networks. Actually helped me validate an issue I was having with another network in a certain location.
Here's me standing next to a mast with signal strength at ~93% 🤓
08-07-2023 12:07 PM
Hey Nadjejd_2050816
Coverage can vary from one location to another, you can check your network status here https://bit.ly/3EzWp6u Our chat agents will also be able to look into this in greater details, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
08-28-2023 11:14 PM
This is a bit of a fudge answer. I live in Wigan WN5 with exactly same problem. Last year 5g speeds were excellent.. I gave up on fibre with Virgin Media and went with a 5G router on Smarty. It was excellent for about 6 months..now 5G speed is useless. No idea how you screwed things up in this area so badly but I have to go back to fibre
08-29-2023 09:24 AM
@JohnComi_342726 Mobile data will never compete with fibre broadband if you want a stable and high speed connection. Smarty tell you at the outset that it will not be a replacement.
Who knows, perhaps there are a number of high usage customers like you all connecting to the same mast - surely that would slow things down due to congestion.
08-29-2023 09:52 AM
Perhaps not, but to claim they are not throttling when they clearly are is misleading. Advertising speeds in excess of 150mb then within a few minutes after a reboot down to 12mb is more than taking the proverbial. I have 3 sims in different devices and they all do it.
08-29-2023 09:53 AM
…my gripe is that this was not happening 12 months ago
08-29-2023 09:58 AM
@JohnComi_342726 throttling indicates a company deliberately slowing things down. I am talking about a natural process due to a lot of people competing for a finite resource.
It seems quite conceivable that 12 months ago the situation might have been different. Using your analogy,25 years ago the roads in the UK were not as busy as they are now, but HM Government didn't put extra traffic on them or even lower the speed limit to slow everything down!
08-29-2023 11:05 AM
By that logic ..if the increase in traffic had us all driving no faster than 20mph on a motorway I think we’d want that fixed for our road tax, don’t you?
08-29-2023 11:13 AM
@JohnComi_342726 Quite often, the traffic DOES have us driving at that speed !...and it is not fixed to give value for our road tax ! I had just that at times over the weekend on both A roads and Motorway travel.
This is the price you pay for advancement. It may be that if you pay full whack for a contract with one of the big boys, you will get better speeds but I'm not sure it is guaranteed.
11-20-2023 01:04 AM - edited 11-20-2023 01:04 AM
The issue is that smarty changes IP every couple of minutes. This can make apps and services believe a dos attack is coming from a device. You can easily replicate this, download Google earth and put it in 3d zoom in and out and watch the percentage stop loading than all your internet slows to zero. It goes normal after a while but if you use a VPN like the one Google has built in the problem does not occur. It is NOT a signal problem congestion is a problem on all networks but this issue is as explained.