I’ve tried. Raised it several times in the community. Talked to the chatbot. First I was told I needed an out of plan add on (which has been on my account for 18 months), then, I needed to reset the network settings on my phone (which I’ve done), and...
Been through everything SMARTY have said, still can’t use shortcodes. Even tried resetting the text service, but, guess what, it doesn’t work. None of the articles, none of the specific help “helps”. It was bad enough when SMARTY didn’t seem able to-...
Firstly, Smarty place the onus for activating short code texting on the customer. When those actions fail, it’s the customer’s fault for not checking. ??? The texts to short codes do not come with an explanation of why (A quick guide to shortcodes|...
All (well, 3 different ones since upgrading my phone and resetting the network). My £10 add on is almost 18 months old. I haven’t been charged for the failure(s) to send.
So, when the message about short codes now being available came through (YAY), I found that it wasn’t (BOO). I posted in the community about it and Smarty recommended that I reset my phone’s network settings (!), as this may work. I’ve since upgrade...
