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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Can't believe how fast the SMARTY/3 network is!

I just switched back to Smarty now that I have a phone that works with 5G on the network. I was with EE and then Lebara for a bit. Smarty wipes the floor with them for 5G speed where I live. It's about 10 times faster then Lebara was on the day I did...

Adult content

Can you help me to submit a debit card payment to have adult content lifted from my account please.

International call via WIFI (Rebtel)

Hi , I am trying to get rid of the internet connection via landline using an only data Smarty sim card (unlimited), but I have issues with international WiFi calls via an app called Rebtel. In practice the app uses the wifi to ring a phone abroad. Ev...

Auto correct is incorrect

It's a nuisance that what I type gets changed. Particularly odd and annoying that H o n o r (without spaces) gets changed to Honour when the prize draw is for an H o n o r phone.

Constantly in H+ when out and about

Hey! I am liking the SMARTY network, I actually returned.However, I bought an Honor Magic4 Lite 5G and I do not get any 4G coverage that often in a majority of the areas I go to and from, I'm based in the West Midlands. I get a constant 5G signal at ...

Jack0x by SMARTY Commentator
  • 0 replies
  • 0 kudos

Missing 12gb extra

I was invited by name on my dashboard to switch to the £8 bundle with double the usual data 24gb instead of 12 gb, to my shock this morning it has been added on renewal today but only 12gb, has anyone else been conned by this. The promotion is suppos...

Hotspot has started to auto disconnect

Hi All.I have an unlimited data and calls plan. For the last month my hotspot has been auto disconnecting, for know obvious reason. It may happen during a steamed film or midway through another online process/web search, which is very annoying and sp...

Network coverage

I have moved location and from downlaod speeds of 50 to 60 gb its  now gone to 5 gb max. I checked network coverage and its saying engineers are working on it but that's been 2 month now any help or anything I can do to improve the services my self. ...

Roaming out of EU

Hello, I am pretty desperate and I don´t know how to contact customer service, since August I am in Cape Verde, and my roaming is not been working, I have topped up my out of  plan, and every month I am paying my plan, but I can not receive incoming ...

Transfer of number

Good morning can someone please tell me how long members have been waiting for an old number to be transferred over to Smarty

Prize draw- submerged by emails

I entered the draw by replying to the competition administrator (not obvious how to enter). Now every other entry ("reply to a post you are following") is landing in my inbox and I'm being swamped. How can I turn this off? I wish I had never entered.


I love the camera on my phone. I stream using a mifi and have really good connection. My phone's the perfect size and the screen size is right.