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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 35362 Views
  • 490 replies
  • 7 kudos

Lycamobile hack attack, Smarty should learn from this

Hi SmartyI am ex-Lycamobile user when I had a terrible experience last few weeks . Lycamobile had a cyber attack and a lot of users (including me) lost signal and stuck in lyca network witout any possibility calling or port number. What i receive fro...

flomanea by SMARTY Pioneer
  • 2609 Views
  • 3 replies
  • 0 kudos

Number porting stuck since 5th of October

My number porting stuck since 5th of October and chat team saying trying to resolve, no luck so far. Already complaint to SMARTY by email, waiting for there response. Already had huge impact of not been able to reach to my old number and causing lots...

Voicemail not working

I just received a call from somebody who has been trying to contact me since yesterday and said that they have left voicemail messages. I live in an area with poor coverage and rely on Wi-Fi calling so it is possible that my phone did not ring but th...

Django by SMARTY Rookie
  • 2069 Views
  • 1 replies
  • 0 kudos

Reward?🤔

Hi all. I recently referred a friend and was hoping to receive my £10 reward. My friend has already received theirs. Despite contacting the help desk and waiting ages I’ve still not received anything. They keep saying that the email link has been sen...

Accounts

I am corncerned that I am being overcharged eg dialling from Switzerland should be 10 p a min but I seem to be being charged at 100 p. Can I access the detail of my out of plan charges 

Porting problem

Hi i ported my number to smarty now my account is not working dashboard showing Account Closed I cant log into account as verification  code is sent to old number Not available as New number is not shown contacted live chat are useless cant answer qu...

AB by SMARTY Commentator
  • 10302 Views
  • 23 replies
  • 0 kudos

Wrong text munber

I changed to smarty mobile last week and had my old number transferred from another provider to smarty when I text people the phone number that smarty initially provided me with is coming through to the people I am texting and not my number Has anyon...

Payments

I've topped up and says the payment went thru but won't let me us the Internet or call / txt  

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Downloading voicemails

I like to have all my important voicemails backed up to my own computer. As smarty doesn’t have visual voicemail I can’t export it like normal. Does anyone know how they can be downloaded? I found this pdf which talks about getting them forwarded by ...

tejt by SMARTY Pioneer
  • 918 Views
  • 0 replies
  • 0 kudos

Transfer number

Hi I have my SIM card and wanting to activate it but when I ordered it it asked me to select a date which is 20th on Friday . But I’m wanting to activate it and move my number over straight away is this possible now ? 

Wifi

I have my SIM card in a mobile wifi device ( data only sim )I can’t get logged on with the password given. Is there any trouble shooting for this 

Voicemail Distribution Lists

These no longer work either on the old voicemail system or the new one (that I knew nothing about)I can set up, delete & edit a DL, but if I go to use one my call is immediately disconnectedThe Chat Bot couldn't comprehend my question & a Support Age...

Minty by SMARTY Pioneer
  • 1023 Views
  • 2 replies
  • 0 kudos

Pausing Plan - receiving texts

Hello,With a paused plan does the Sim/number still receive texts? i.e. verification generated texts/ for password etc…? thanks 

Asoka by SMARTY Maverick
  • 1843 Views
  • 3 replies
  • 0 kudos

Not able to call mobile numbers

Currently in Spain on holiday. Should everything work as it does in UK ? Has I'm not able to call mobiles . Landlines work fine and data is working fine. Just not able to call mobiles??

Refund money

Hi, I ordered a SIM recently and paid 7 pounds but I changed my address so I couldn't get the SIM. Instead, I bought a new SIM in a supermarket and joined a plan which is worth 10 pounds. How can I get 7 pounds back?Kind regards,Elvin Hajizada

Outage copy/paste but no soloution

https://smarty.co.uk/network-status-checkerEnter your postcode belowNN11 2NHLast updated on 11:15 am 11 October 2023.We’re fixing an issue with our network in this area. Sorry for any disruptions this may cause.Our engineers are working on masts near...

Can’t connect abroad, not even wifu

Wife is in Dubai. Set phone up before leaving. On arrival whatsapped home on hotel wifi. Then it’s stopped working. Can’t get access to select an add-on they say now is necessary. Any help please appreciated. (don’t want to make calls or text)