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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Internet access away from home

I have just moved over to Smarty from EE. I cannot access the internet when not at home. When I go into settings it gives me the option to delete my e sim which is what I had with EE. Should I do this? 

Find out who a private number is?

Hi guys, I've been receiving lots of missed calls from a private number recently, none of which I've been able to answer as they keep calling in the middle of the day when I'm working. Obviously this is frustrating as I don't know who is calling me a...

Message Send Failure

Hello everyone. I have just joined Smarty. None of my texts are going through. : (I have followed the advice on but when I dial *#*#4636#*#* I just get a voice saying "...

glopot by SMARTY Pioneer
  • 2 replies
  • 0 kudos


start  new  bundle  before the end of old bundle how is this done

Resolved! iPhone 14 support 5G and Wi-Fi calling

SMARTY does not currently support 5G and Wi-Fi calling on the latest iPhone 14 range. It therefore would  be a BIG step-down in terms features for many customer’s that are planning to upgrade their mobile phone or receiving new phones as Christmas pr...

Michael_T by SMARTY Teamster
  • 7 replies
  • 2 kudos


Why is 5g only available to connect to on some phones with Smarty? I have a Nokia G50 5g and I can't use the 5g. Why can't smarty make 5g available to all brands of phones.

Pixel 6a WiFi Calling - problem

Hi,   Trying to get WiFi calling working on my recently purchased Google Pixel 6a. Apparently, Smarty supports it and all the settings are correct on the phone, but it just won't work. Any suggestions? Thanks for any help.

Usage in USA

Do I have to pay extra to use my minutes overseas?

M-A by SMARTY Rookie
  • 1 replies
  • 0 kudos

New number

Am on smarty and I transferred my old number to my new sim. Can I get a new number from smarty without having to change sims. 

Two numbers ?

Has anyone else had the issue on an android phone, where when you use normal texts it is your normal transferred number, but when you use chat texts it uses your temporary given number ?

Liam by SMARTY Maverick
  • 11 replies
  • 2 kudos

Resolved! Can I activate a new SIM outside the UK?

I want to send a SIM to a friend in Canada and know that it's set up and working before they depart for the UK and Europe.  Basically, it needs to just work as soon as they land.Does anyone know if that's ok? Is there any requirement for first use/ac...

milesb by SMARTY Pioneer
  • 1 replies
  • 0 kudos