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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 29755 Views
  • 490 replies
  • 7 kudos

Resolved! 6 digit phone numbers

When I  get a marketing text, it usually comes from a 6 digit number beginning with "6".  To opt out of further marketing, you usually have to reply with the word "STOP" or similar.  However whenever I try, I always get a message send failure.  Is th...

Data

I recently paid £20 for a Data chip but I cannot activate it it . Because I already have a smarty account there is no way to activate it . I have tried everything to activate this Data chip so I can put it in my mobile Mauma Ryoko  . Can you please t...

Friend having trouble with transferring number

Good evening everyone my friend has just got a smarty sim and is wanting to keep her number from her old provider it’s been nearly 4 weeks now and still hasn’t got the transfer over, she is a prime carer and needs a mobile. The thing is is that she c...

No 4g

I've renewed my plan 2 days ago, but can't use any mobile data,  only wifi ?

two sims paid from one account

I pay two  monthly payments from my credit card for my wife and I.  How do I move one of these payments to a separate payment plan whilst retaining both numbers

Activating a new SIM

I have bought a new SIM in a shop for my daughter’s phone. She is under 16 and therefore can’t have her own account. I already have an account but can’t seem to activate her SIM from my account. I am stuck in a loop! Help!!!

Minimum pay point topup

Can any tell me what the minimum amount I can Topup my account using a pay point? I am on a £6 pm plan would i be able to Topup £6 to cover next month or would I need to make a minimum Topup of £10. Thanks in advance. 

Smally by SMARTY Maverick
  • 2306 Views
  • 3 replies
  • 0 kudos

Resolved! Dual SIM Phone

Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks 

Resolved! Number switchover

Hi, I’ve just joined Smarty. I sent my PAC code earlier today (within the time provided, well before 5pm) so I thought that my number should switch over by tomorrow as they say it happens within 24 hours. But I just have received a message saying it ...

HannahF by SMARTY Maverick
  • 6688 Views
  • 13 replies
  • 0 kudos

activating a new sim

hello.I asked for a sim to be sent last week. I was told I could get one in a shop. I did and paid for it. I have tried to activate it by creating a new account. On my first attemp, i got as far as filling out my payment details and then I would not ...

Number has not been ported properly

I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network. Being told it’s being sorted hasn’t been so far. 

SMARTY SIM not working in Netgear Nighthawk M1 Router

I've been using my SMARTY Data SIM in a Huawei E5577 mobile router for a while without any problems at all.  I have purchased a Netgear Nighthawk M1 - MR1100 - 100 LTE router and the SIM isn't working in it.After inserting the SIM and powering up the...

El_Nido by SMARTY Pioneer
  • 2740 Views
  • 4 replies
  • 0 kudos

Resolved! Restrictions from 3 network

I use the smarty sim in a 4g house router due to my rural location and have found that adult listed sites are now blocked by the 3 network. There are no restrictions through the router or through the smarty dashboard and I have re-verified my age. I ...