Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am using my mobile router with unlimited data package to stream TV. I am going to France will I still be able to stream TV over there using my Smarty Sim
Dumb question but do the voice plans include a data element? So, for example, does the 5Gb voice plan actually comprise unlimited voice PLUS 5Gb of data? Thanks Mike
Hi l ran out of data for this month but my plan doesn't renew till end of this month. I paid for an out of plan data and the money has come out of my account but the data is not showing on my dashboardwhat do i do?
Afternoon. when I go on holiday to the eu I can make phone calls but never have internet. What am I doing wrong. I am old.
as title says. been charged twice while ordering a new sim. where do i go for refund.
Hi I’ve got my new sim is anyone having issues with activating the sim I’ve clicked activate but still no signal and data
Hi is anyone having issues with sim activation I’ve put the sim in clicked activate but still no signal or data
How can I disable these SMS messages? They're annoying and pointless
I have had a 15 month deal of 50GB for £8. This offer is available on the smarty homepage, however when I log in it disappears and only shows less value for money deals.Is this deal now only for new customers?
Am in France using a Smarty SIM in a TP-link mifi. Connecting to Three network but no internet connection. This setup has worked well for the last 3 years but now refuses to play ball. Have tried the solutions offered by TP-link but still no internet...
My hotspot is not being found by any device
Does a data add-on automatically come into use if I use up all my data before the end of the period, or do I have to activate it?
I switched over to smarty and entered in my pac to bring my old number over. This was all done on the Tuesday the 28th. Activated my new smarty sim on the same date and it was all ment to be transferred over on the 29th. However it's now the 1st and ...
I have an existing (UK) SMARTY account and SIM.I want to add the 'Bonus SIM' to my account (using in a different phone).Instructions from Support pages just lead to an endless loop...Activating a spare/bonus SIM or a SIM bought in a shop or other onl...
Hi all - purchased a Smarty Sim on data only plan to put in a TP Link router for use in our caravan, but Internet is not working. Any suggestions on how to resolve? All help I've seen gives solutions for phones, not stand alone routers. Thank you
Today, 1st june 2025...started terrible, went to us my phone and some how i had managed to block my sim and phone, being of a now more mature age, i am far from tech savy, so panic set in, out of contact and trying to find out why, thank goodness for...
Why do you send people around in circles to find out why the network has been down for over 48 hours?
I'm going abroad for a few days and I don't want anyone calling from the UK to hear a foreign dial tone, but I still want to be able to use my data function as access to wifi might not be consistent. It doesn't seem like I am able to use mobile data ...
Hi. I am attempting to register on a UK website (UK Lottery) which requires me and my ISP to be UK based. I know I’m in the UK (!!) and don’t have a VPN. Having only recently signed up to Smarty I assumed the ISP would also be UK based. I actually ha...
I travel all over uk and mobile and wifi can be shockingly poor in certain areas, I have a mini would this give me reliable network coverage?
