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Forum Posts

Changeing payee

I am thw group leadwr on my plan but I would like to change the payee to the other person on the plan. Can I do this without changing the plan? I can see I can add aother card but it doesn't let you click auto renew afterwards. And unsure how it effe...

National lottery app as stopped connecting

The national lottery app as worked fine untill about 2 days ago. I followed the usual advice i.e. reloading the app, rebooting phone but without result. Any suggestions why it is no longer possible using Smarty sim to connect to the national lottery ...

Wi-Fi calling not working after IOS 18.2 update

Hi, both mine and my wife’s iPhone won’t make it receive Wi-Fi calls since IOS 18.2 update. When we turn off Wi-Fi calling both phones work fine. When someone calls us, they say they get a ringing tone yet we don’t receive any missed call alert. Any ...

Voice mail set up

***All sorted now, worked it out. ***  I didnt realise that when I replaced my vodaphone sim with a Smarty sim the number for voice mail would change. It used to be 121. Is there a Smarty number, and do I have to set up a new greeting etc?  Thank you...

Cannot call out and recieve calls

Switch from Giffga to Lebara to Smarty hoping that I can get calls while I am at home, but so disappointing, anyone can suggest a reliable SIM card provider? Or it’s not exist in UK? And all these So call ‘support or contact us” on their website are ...

Resolved! Renewal payment

Hey all, has smarty changed the way auto payments are processed? I always try to keep some funds in ready for my smartybag若 but if I did miss it, the would try again the next day. But today I was cut off instantly and had to pay to get service restar...

Band 20 cell tower access.

I'm a country bumkin, been with smarty for 5 years with excellent connection to my only local mast 1.5km away. 10-15mbps might not seem fast but does me fine.However over yhe last couple weeks service has been appalling 0.1-0.2mbps.Investigated to fi...

Voicemails

HelloI can’t save a voice message and relisten. There are no options to listen save or listen to a message a second time. It didn’t use to be this way. What has happened? How to fix? Thanks. 

No internet

I have a iphone7 and iphone11. Both are on contract sims with smarty. I have never reached data capacity in over 3yrs.My iPhone 11 does not connect to the internet on 4G but works fine with WI-FI. If I tether through my iPhone 7 it works fine via Blu...

Resolved! Coverage in Cities really difficult.

I have had Smarty for a few months.   I have noticed in busy places the signal often appears to be there but doesn’t allow access.   So in London you can call up maps - GOS will find you but no streets.    People I am with have 4G _ I have nothing or...