BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...
I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...
Why has smarty’s reception recently gone really bad I’ve been on network nearly 2 years but no issues have changed my handset too to a brand new one. Anyone else experiencing network issues
I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...
Hi I've been getting prank calls does anyone know how I can request a new smarty number ?
Can you be charged for minutes over 60 on an unlimited plan
Does unlimited data mean unlimited or is there a cap usage you can use?
I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?
Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...
Hi I have received my sim today but I can’t activate it please help me
How do I take advantage of a new plan with more data at the same price
I need to cancel the new order and plan I ordered by mistake
Hey it says my plan has paused I was going to top up
Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.I haven't paused it, does anyone know how to unpause my plan?
I think the 12gb limit for EU roaming is unfair, if you’ve paid for 40gb (as I have) you should be able to use it freely
Hi lost my sim card how can i order a new one
Can anybody help me? I haven’t heard back from SMARTY. My insurance company requires a Proof of Usage PDF. Any help would be greatly appreciated.
I have a recurring issue with incoming calls ending at exactly 2 mins 5 secs. Its repeatable until I place an outgoing call, which works as expected, after placing an outgoing call usually incoming calls will work for a few hours before the issue reo...
