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Forum Posts

[Network Issue] Service Update

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 7971 Views
  • 148 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 71573 Views
  • 496 replies
  • 7 kudos

Pause plan, keep offer after resuming?

Hi allI am going on holiday next month in a non-EU destination so it doesn't make sense to keep my plan running for the month during which I can't use it anyway.However I have a special offer (20GB data instead of 5GB), if I cancel auto renew, when I...

kf1 by SMARTY Maverick
  • 398 Views
  • 2 replies
  • 0 kudos

Adding a second sim card

Hi I am trying to add a second SIM card to my account. I have logged onto my existing account. I think I have picked a plan and paid my first payment. I have not been asked to add my new SIM card number yet as I purchased one from a shop. I was expec...

Resolved! Using PayPoint

Hi! My bank has cancelled my debit card and the new one won't get here before my next auto-payment is due.I've never used a PayPoint before, so can anyone advise me as to what info/details I need to top up at one of these?Thanks

Can't access the internet

I can access the internet through WiFi, but not via my data. There is no problem with coverage and I have updated my APN settings.Any thoughts?

JonA by SMARTY Rookie
  • 291 Views
  • 2 replies
  • 0 kudos

Sim card

Can you cancel a sim and start it as much as you want

Fruitbat by SMARTY Pioneer
  • 186 Views
  • 1 replies
  • 0 kudos

TPLINK M7350 - settings for EU Roaming

As Subject says... the page of Smarty settings for 'other' devices does not correspond with the fields available in the Dial Up settings page of my TPLink m7350 mifi Router. Specifically there is no mention of MMS anywhere.The options I have are Name...

Samsung A35 or A55 on Wi-Fi calling

Hi, has anyone on here got a Samsung A35 or A55? I’m just trying to see if Smarty works on Wi-Fi calling on these models as these are not on the latest Smarty list of compatibile phones. Just trying to find out as thinking about moving from an old iP...

Data Only SIM EU

Hi, we are going to France and have a Data only SIM card for our caravan  WIFI. Do we need to adjust the card in any way and if so how as its not installed on a phone. And I understand that we are allowed 12gb after that we can top up can this be don...

CAN'T RECEIVE verification code from bank

CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump...

Reagh_an by SMARTY Maverick
  • 1451 Views
  • 7 replies
  • 0 kudos

Shockingly terrible "customer service"

just took me a hour to try and cancel my account since the people dont understand english and gave me the run around for over a hour refusing to cancel my account...absoute clownshow from indian "customer support" ... how do you get away with this? i...

Missing post

I created a new message here yesterday ("Renewing a plan on a specific date") but it hasn't appeared on the forum. I had a notification about being awarded a "Thread starter" badge and I can see the message under  "Subscriptions & Notifications" in m...

Blackmyre by SMARTY Maverick
  • 324 Views
  • 2 replies
  • 0 kudos

scumbag company

i cancelled my account cos this company are scummy AF. their call centre staff are all **bleep** too .

Nothing works

I've got two sims with Smarty (worst mistake i've made).1st my sim - used a PAC code to transfer the number. Got confirmation that has gone through, but unable to receive SMS messages or phone calls. It's made it impossible to log on to some critical...

Data only sim

Is it possible to have  two sims card using same number/ account. Use 1 for car and one for caravan but not both at the same time

Fruitbat by SMARTY Pioneer
  • 260 Views
  • 2 replies
  • 0 kudos

Replacement SIM activation

New to Smarty & always have had difficulty activating Smarty SIM for some reason. I’ve just received a replacement SIM and exact same problem. And finding there little help or support from Smarty to rectify the problem. Also have a GIFFGAFF SIM activ...

Over 18 content card failure

Hello - I'm trying to disable the content restrictions on my smarty account, yet on the two occasions I've attempted to do so I receive a notification saying that the card has failed and to "please select a valid credit card". The card is in my name ...