Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Why am I not getting the option to change plan to 200gb for 12 quid
Turn off safesearch
I've got an iPhone XR running iOS 18.1.1 with a Smarty SIM and noticed for the first time there is now an option showing as:"Convert to eSIM". (This is under Settings, Mobile Service)Has anyone actually tried this and succeeded?I don't actually want...
I've been thinking of changing my phone (it seems to be showing its age) = but many of the ones are not listed as a compatible device.Will this list ever be updated?
I have received email to say that my number has been transferred. This has not happened. I can't make or receive calls or texts. I am getting NOT ON NETWORK. I am a carer for 2 vulnerable people and am very worried that I effectively have no phone. ...
I am now quite desp;erate to get my voice line . I want to activate my second sim. I dont want to wait unting 16 August for a plan change, I cant speak to anyone at smarty and I cannot email anyone direct. Please lelp ne now
I have just reactivated an account under a special offer and account says my plan has been paused. I also need a repalcemen im before I can use this, how do I get started.
I've recently moved to smarty using an unlimited data sim for our 4g router as we live fairly rural. We have direct line of sight to 4 masts. Initially the speeds were as expected of between 25 - 40 mbps same as my mobile phone but on a different ...
I have just read a few threads with similar problem to me .I keep sending PAC with my dob and keep getting the same msg back to re send? ''your almost there -we just need PAC & dob" TIA
Since this morning internet is erratic, patchy, and extremely slow inDG11 3BE. After running status checker we are told there is an issue "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible...
Is anyone else experiencing problems with making and receiving calls since the mergeri have contacted Smarty 6 times now and nothing has changed despite various suggestions from their staff.so dissatisfied and disappointed in the service, they do no...
I’d like to bring my parents onto my network. Are their phones compatible?Doro 2404Honor X6b thanks. Sam.
hello,i am a smarty customer for two years and it was nice but i don't know what's next.i don't have internet since 3-4 days so i've decided not to renew my plan for a while until it is fixed so i won't pay £17 for nothing, and i can use my other sim...
Hi there can anyone explain to me how the smarty delivery works i've waited long enough as they says 5 working buisness day should be deliveried to your address but still waiting Royal Mail correspondence won't shows up am very frustrated myself
Hi, new to Smarty as of yesterday. I'm not getting the option in settings to turn on wifi calling, phone is compatible, Samsung Galaxy S23 Ultra so not sure why, I'm an elderly vulnerable lady, mobile signal isn't all that good so really need to be a...
what is the cheapest way to use data in Japan, obvs I need to access google maps and translate, any ideas ?
How do I change the SIM card delivery address?
I really need to get this resolved now I have asked for help trying to resolve this matter of not being able to ring out or send a text for 2 months now?! I can use my data and receive calls and texts I just cannot do the simple thing of what a phone...
