Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...
I've been waiting for a replacement SIM card for a week and am still waiting. I ordered it again but received no email confirmation. I spoke to support in the chat, and they told me to order it again. However, I don't know if the order went through b...
Hi,Ive been doing some speed tests on my Sony Xperia 5 IV, and to be honest its piss poor.Doing a few tests in various places, im getting around 0.2 - 1.6 MBPS download with Upload being 6MBPSStrangely, when I try this sim in my old Oneplus handset, ...
After having the wife’s ex business hand me downs iPhones for as long as I can remember I finally invested in the latest iPhone 15 pro max as have three mobile numbers for Greek UK banking and general use and fed up carrying three phones around.so Gr...
I've received emails saying that my Sims has been activated and my old number has been transferred but, I cannot make calls. I have 4 bars on phone connection but there is a cross. Any help would be appreciated. Thanks
Hi, I have an Android Google Pixel 6a. I successfully ported my old number from my previous provider and whatsapp, texts, calls etc are all displaying correctly.But when I go to Settings --> About Phone --> Phone number the original SIM number is sti...
Hi, I am new to smarty,Does smarty have the ability to link your mobile number to your alexa. Prior to joining smarty I was with Vodafone with onenumber calling services for alexa (when someone calls it rings on both mobile and the alexa) Thanks.
Im in the process of setting up a Nokia 2660 flip phone, something basic for my Dad to use.The only networks the phone can find are ee, Vodaphone or o2. The phone cant make or receive calls or texts, Ive tested this with my working smarty SIM and the...
2.5 hours on the useless CHAT and still won’t apply the add on credit paid . No phone number to contact. No way to complain. Any suggestions how to deal with incredibly unprofessional outfit???
Hi all,Please can anyone advise on this, I have recently been in Poland and Spain. In Poland everything worked fine no problem, in Spain everything worked EXCEPT outgoing calls to UK landlines and mobiles:Data - FineCalls to Landlines in Spain - Fine...
I paid for add on for my husband 6 days ago for his trip. He now cannot make calls. The credit ran out but Smarty WILL NOT apply the credit I paid for!!!
Paid Smarty £10 add on and have proof it was paid but Smarty won’t apply the credit. My husband is away and now cannot make calls.
I think I need to change providers. I have been unable to obtain data today in London for 3 hours. I have been to the City - Tottenham Court Road and Soho. Maps didn’t work. No email nothing that data dependiant. My phone still worked I calle...
I’ve thought that my plan is renewed every month automatically. But didn’t am I going to lose the offer plan
I’ve thought it will automatically renew it self but didn’t now I cannot access my app. how do I top up it won’t allow me to renew it
My speed is only reaching 0.55 mbps download speed. Not had problems before .
Hi.Got my new smarty sim and ported number over...now when I send a text it sends it from the number that came with the sim and not my number.Any help pleaee
I have several SIM cards which I use for mobile Wi-Fi in various devices. If I’m not going to use a particular device for a while I suspend the plan. I now have several inactive SIM cards but can’t figure out which one I need to reactivate to make th...
I have just activated my sim and received confirmation my old number has successfully ported. However when I didn’t receive a text across my devices I was suspicious. My number in my IPhone 11 Pro is set to the random sim number sent. I’ve tried to c...
As I cannot see the option to switch to it, either within app or logging in to my dashboard ?
Looking to buy a money back for unused data sim,can anyone tell me if I don’t use say 4gb of the 5gb do I get £4 off my next months payment?
