14 day money back guaranty

[chrissi_3458297]

How do I get this ? I've just paid £12 and coverage is not good where I am .

[MSF · Accepted solution]

@chrissi_3458297 Via a web chat with Smarty Support.

[MSF · Accepted solution]

@chrissi_3458297 Via a web chat with Smarty Support.

[chrissi_3458297 · Accepted solution]

It does say I can get a refund, but it's trying to find How to get it, it's easy you saying via web chat but I can't find where to go, I've talked to a BOT and got no where at all , no real people on here no numbers to ring, very very hard  💩

[MSF]

@chrissi_3458297  Yes, the web chat does start with a bot.

There is no phone customer service - that keeps the costs down and that is one of the main reasons why people join.

Here is a further document from the help sections: https://help.smarty.co.uk/en/articles/7022336-leaving-smarty-right-to-refund  you will be able to email if the bot has not offered the chance to move to web chat with an agent for some reason.