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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 10235 Views
  • 477 replies
  • 3 kudos

Voice call issues after IOS update

Both my wife and I done the IOS update yesterday and now we can't call or receive calls on our mobile phone. All other services are working. Any help or advice would be appreciated. 

Receiving or making calls on iPhone 12

It’s now been days of not receiving or being able to calls from my phone for days. We contacted Snarty and told just to reset network settings. Done this and worked for a very short while then went back to not working. Emailed Smarty and all we got w...

Transferred number not receiving calls

I had a SMS at 1800 to say number transfer successful took a while for my old SIM to go offline. I can now call from my Smarty SIM on the new number. But I can't receive anything there call just terminates.

Pyemania by SMARTY Pioneer
  • 1593 Views
  • 5 replies
  • 1 kudos

Smarty to Smarty calls dropping

Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but basically we frequently can't call each other. Sometim...

New data only sim for mifi device

Trying smarty for first time in a new zte mifi device. It’s only picking up 3G coverage yet my phone is on ee network and picking up 4g. Any idea how I can improve things to force smarty aim to connect to the er network ?

calling 0345 numbers

My husband and me each have smarty sims mine 4gb data hubbies 15gb he can call 0345 number no trouble mine says I do not have access calling the same number , he does not pay any extra both phones are samsung mine a20 his a34 do I need to adjust somt...

Uswitch

Am I able to add another sim onto my account from switch it's £16 for unlimited everything but £20 through dashboard thanks 

Signal ! Internet and phone signal

I live in a PR9 area of Southport. A quit a few weeks ago I posted about the really poor mobile signal for internet and telephone calls since taking down of a local signal mast that is quite close and I can actually see from my house.As you can imagi...

Sudden slow wifi

I just got another smarty unlimited broadband sim added to my first one in the same household. I got two tp-link router and to start with both broadband worked ok. From the second day onwards both broadband speed got really slow. I tried to switch on...

Number changing issues

Hello! If I take out a new deal and port my number to the new SIM card, does that mean my old sim card will no longer work, or does it revert to another number?I want to change my number on the deal I have now (webchat said I can do this),  but I als...

Additional phone lapsed plan

When I changed my bank card  I didnt update the detsils on one of my phones.Can I reinstate a lapsed plan in addition to my main  phone number? Thank you.

Text Message Issues after Porting to Smarty

Hi All, Having an issue with text messages after porting my father in law over from O2 to Smarty.  Ported over using the PAC code and all seemed OK but then realised text messages are arriving from the Sim Card phone number and not the Proper Ported ...

Resolved! New SIM for old person with no email

Our elderly Aunt has had an O2 PAYG phone for years but is losing it when 3G shuts off - I propose to buy her a simple 4G phone like the Nokia 110 plus a Smarty SIM and add it to my family plan. This should save her money as she makes occasional call...

Mickyloo by SMARTY Pioneer
  • 217 Views
  • 1 replies
  • 0 kudos

Topping up

Not letting me top up via the website for 20 unlimited data and it's ran out and I need to top up any help plz