BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I joined Smarty with a new sim which is working great so far. But now I want to transfer my main phone number to Smarty aswell. I'd like to have both new and transferred under the same email address, and I understand the way to do this is set up a Gr...
I'm new to Smarty having moved from Three.Three have a monthly Spend Cap setting, described here:https://www.three.co.uk/support/bills-and-contracts/your-monthly-plan-and-usage/spend-capswhich I had set to zero pounds. It gave me the peace of mind th...
Since moving to Smarty I have had real bad service availability… I live in the country but previous service providers O2, EE always gave a service. I’m trying to arrange a meeting today but seven text send attempts have all failed today… and this is...
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed transaction message yet my bank notifies me it's gone through? Any ideas? I've cleared th...
Hello, New Customer here, I have paid for my Smarty Sim Contract, I pressed the button 'Maybe Later' for phone. I now have my PAC Code from EE and I need to put it onto my account in order to Transfer to Smarty. I've been told to go to Dashboard/Sett...
Hello i used my debit card insted of my credit card will i been refunded the £1 that has come put of my bank
Does anyone know if Smarty is likely to join the Airtime Rewards programme (https://www.airtimerewards.co.uk/)?
I have services running on my home network that I would like to be able to access from outside my home (local smart home, SSH access, NAS, OpenVPN Server Etc). I run the necessary equipment (I work in IT) but the Smarty service IP does not route bac...
I have blocked a 0330 number on my phone as it is a spam number and I was receiving up to 13 calls a day. Today when i opened up my voicemail service I was informed that I had 14 messages. All from this number. I don't understand why, when the number...
Am I being thick? I have a wifi router in my motor home. I’ve chosen Smarty for a data only rolling contract. I’ve set it up, I’ve verified, I’ve entered the password yet my phone can see the wifi, connects to the modem but does nothing else . Any i...
im experiencing problems doing Add- ons on the web page , im logged in and when i try to do a Add on its not loading up and just swirling round , ive tried Android and 2 different browsers on my Desktop , its definatly an issue at Smartys Server end ...
My messages won't post on here, I have requested email varification but I am not recieving the email in my inbox.
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Is it possible to get a duplicate sim for my account? So two identical sims ?Want to use two different phones, one of which is not a smartphone and I’ve heard of this in other countries.
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
hi, im getting my daughters iphones for Christmas, they are both currently on smarty plans (one apple the other android). Do i need to order 2 new sims for the new phones or can they simply take the ones out their old phones and put them in the new o...
Can I turn off the auto renew on only one of the 3 sims I have as group leader? 1 of the 3 sims is data only and I don't want to use it everymonth in my motorhome, so can I just turn auto renew for this one?
I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers.
If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?
