You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Two weeks ago, I applied for the ST due to being on UC. It said that someone would respond with 48 hours with confirmation. No one got back to me.A week ago, I again applied, got the same message and am still waiting for someone to contact me.Just ...
Total nightmare! Told to insert Sim and activate and then text my pac code to SMARTY to keep my number from the dashboard? Absolutely nowhere to do this. I don’t want this new number and I don’t want to be with SMARTY if I can’t change my number so h...
Hello I live outside Bath and currently have no data there but apparently three are fixing an issue in the area. I’ve just been to Bath this evening and have no data anywhere in the city centre of Bath even though a postcode check on the network cove...
This morning (23rd July 2025) my phone was displaying full 5G signal, however was unable to access the Internet. I have an active smarty plan. For my postcode Three's website says no issues. When on wifi I have checked down detector and news and ther...
When I ordered my new smarty sim, received today. I provided my PAC to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...
Hi, I’ve used Roaming data in Spain yesterday but today isn’t working at all I have great signal even 5g and I still have a data left and I’m still witching the 12gb fair use limit. I haven’t changed anything, changed my apn to work abroad but today ...
Can't find anything or the website that addresses sim swap attacks.What does Smarty do to prevent to prevent sim swap attacks? I'm looking to be reassured that Smarty does not make it easy for some imposter to call them and pretend to be a genuine Sm...
I have a SMARTY SIM that a friend gave me, and on the instructions that came with the SIM, it said to download the SMARTY app to activate it. When I downloaded the app, I started to create an account, but it wouldn't let me login to that account unti...
I have the unlimited calls option for my package, and for the last week I have not been able to receive or make voice calls in England. Please advise what could be the problem.
Hello, I tried following the Smarty advice to set my Samsung phone Roaming up - having received an email from Smarty with instructions. Upon checking, the phone's setting already had the correct Access Point Name. Is it therefore as simple as selecti...
I have inserted the Smarty Sim into my new phone (as old one is not working). To set up the network as Smarty does not appear on the listing I need the SSID number. Can you help?
I signed up to smarty but never got my Amazon vocher.
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Hi. I'm trying to see how much data I've used while roaming abroad. The smarty app only seems to show total data used (while in UK and EU) . Can I isolate data used while roaming?
I am on Surrey/Hampshire border in Rowledge near Alice Holt Forest. The network signal in my house is very weak and unreliable! Smarty tells me there is an ongoing issue every time I check and this has been happening for several days. Why have I not ...
I'm currently on the 40 GB double data plan so I get 80GB. If I change my plan to the 100GB Will I get double data too, as advertised to 200GB ? Thanks
We used to have a strong signal here Ch54LS but in the last few weeks I am only getting 1 or 2 bars phone strength. I am unable to find out why its dropped not even trying to contact Smarty on here. Seems they make bit difficulty for you do do so. I ...
hi,ive sent my pac code to an old sim card that ive lost by accident,is it possible to still transfer my old number to my new sim card.
