Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I'm pretty sure it's not community who can help me, i need to spk to customer care services... but can I find them??? Aggggh Am going crazy Anyone got advise how do I get back to customer services???
Does anyone know if Smarty is likely to join the Airtime Rewards programme (https://www.airtimerewards.co.uk/)?
Hi. I keep getting your payment hasn't renewed due to payment failure every month but when I go on dashboard theres no issue... saying next payment will be in may. Also bank has taken payment
Outgoing calls cut out/drop words so recipient can't hear me. I've changed Sim, handset & moved house & still its happening. Hubby has no problem on his handset
I think that people don't know I have a voicemail because there are too many rings before they reach it. How can I reduce the amount say from 20 seconds to 8 seconds?
Morning I use my internet on my phone for my firestick and was paying last services provider £35 a month for unlimited data calls and text. I moved over to smarty last month to save money However since I have swapped I now get a lot of buf...
Hi,when i joined i was informed that after six months I would receive a £50 gift card.Has anyone received theirs? If so, was it sent out automatically or did you have to contact Smarty for it? How did you contact Smarty?
why are your services so pathetic? you close the chat after 2 minutes of me not replying but take 10-15 minutes to reply yourself. all of your workers have terrible english and cannot type proper grammar and have the sorts attitude. this is the worst...
This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. ...
Hi, I bought a Smarty 40 GB Sim (now ugrgaded to 80 GB) to use in an unlocked Smart 4G Hub. Although I can connect to my laptop usiing Wifi with my Smarty SIM in the router Wifi I am confused as to what SIM I need to put in my existing phone which wa...
AggghYou told me I had until 2.30pm to get credit into my bank to renew my plan. So I managed to borrow enough money to put the money into the the bank at 2.30 on the dot so no one else would be able to take the money before you could. Then suddenl...
Tried to set up call forwarding using instructions from Smarty but getting message connection problems or invalid MMI code. Anyone any ideas?Thanks
When I switched on Data roaming in Italy, I was able to send and receive emails and use the internet without any problems whilst out and about without wi-fi support. But I was unable to make any phone calls at all, wherever I was in Italy. Whenever I...
I have payments due out from my bank so I need to make sure that this payment for renewing my top up balance gets to you and doesn't get eaten up by someone else before it gets to you.. aggghHow do I do this please?
I need to cancel the new order and plan I ordered by mistake
Apologies in that I suspect this has been asked before, but I am a brand new customer per a deal I saw last week. However there is a new smarty deal this week which I see on Facebook but not in my Smarty app. I presume it is only open to new customer...
Mobile data not working
i have 4Gb of data add ons , can i use this for short codes ? as i cannot use it for anything else ( was told i could use it for data in the USA , wrong )
When I got my new SMARTY sim card, I went through the process of transferring my old phone number from my UW sim card. I received notification that the transfer had worked.When receiving incoming calls and texts from my old UW phone number, they come...
Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...
