Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Tried to set up call forwarding using instructions from Smarty but getting message connection problems or invalid MMI code. Anyone any ideas?Thanks
How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. Here are a few key points we would like to know: Overall experience: How would you rate your overall experience with our lo...
For my phone to work abroad, the page "Setting up your Android device to work abroad" tells me I need to change my Access Point Name (APN) to mob.asm.net. It has only recently changed to wap.vodafone.co.ukDo I still need to make the change?Do I edit ...
Looking at my Access Point Names (APN), I note that it shows: wap.vodafone.co.uk. Does this suggest that:The Vodafone merger has completed?I now have access to the Vodafone network, and hence increased coverage?
As title says I can't get a signal or smarty says they activated it and it hasn't,but I put in a free smarty SIM from the shop and I got a signal,so what's up?,I can only do this for a couple of days or I'm getting the internet put back on in my hous...
Hi my son is abroad out of the eu. Am I able to add on international roaming into his account so his phone will work as we are both smarty customers or is it only him that can do it? Thanks
Can't make calls only place messages
HiI have dropped my phone, my screen now doesn.t come on. I have a spare phone that I can use until i get it fixed or get a replacement phone. I have put the sim into my new phone, it works for calls/sms etc however I cannot login to my google accoun...
OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
Received email this morning about account closure as i haven't logged in for a while is this a joke?? Quote:We’ve not seen you for a whileHi ******,You've not logged in to your SMARTY account for a long time, so we're going to close down your account...
Hi. I have two Smarty plans, one of which has just expired. I've been trying to move the expired plan's phone number to my existing Smarty plan and have tried everything I can think of, but to no avail. When I enter my PAC code and phone number, I'...
Got new sim today minutes and data sim. Thought I ordered a data only sim. Cctv says unsupported sim. What can I do as don't want 2 sim plans
Hi. I've been unable to send texts, makes calls for the last hour or so now. Is the SMARTY network currently down?
hi i am in RG31 area. i have no internet. i had unlimited data. i have used 100gb. suddenly to it stopped working. i added an add on fir 1 gb to try...but still no internet.is there a problem in the area. i checked the status and there was no probl...
I wanted to disable 2G calling, because it's insecure and I don't want my device to roam onto 2G while I'm abroad.However the "Allow 2G" option (Android, Pixel 6) is switched on and disabled from being changed, per carrier settings. I was wondering w...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hi my kid Awais on my phone and ordered a sim accidentally how can I cancel my order I have been trying to cancel for sooo long
NN18 8AG area, 3 network state maintainace work with slow traffic in this area but Smarty say no problem. I have 5g with 2 bars but service drops out along with glitches in connection. Network connections deleted & re-inputed but problem still pers...
