BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
HiI purchased a plan without activating the SIM I was sent. It seems like I’m being sent another SIM (2 days) and I will need to wait to use/activate that one. Account says awaiting number. Am I correct? Not good impression of smarty so far.
I bought a SIM card at my local Sainsbury’s I then bought a SMARTY plan without activating the SIM accidentally.Do I wait 2 days for the new SIM, or can I use the one I’ve already bought somehow?
Hey everyone, I bought a SMARTY card from Amazon and put it in my Mifi Device and then went on the website via my phone And created an account and paid the 20 for unlimited data. It says shipping me a card and I can’t activate the card. I have. I’m ...
I've had data roaming on while in Europe and used 8GB out of my 12GB allowed. Now I'm in UK, I've turned off roaming. Do I have for 4GB left for the month or up to my full allowance - usually 32GB. Thank you
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Today was supposed to be the monthly billing for my group plan. I checked my credit card payments for today as I had not received the customary email/text to say the plan had renewed. No payments taken.I then logged into my smarty account. The app di...
I have had to put a new smarty SIM card in my phone I’ve had to due to harassment my uncle has given me a new smarty sim which he set up all I want to do is cancel that one and carry on with my plan with my new number please help
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...
My data works, I can receive texts but i can not make outgoing calls, been more than a day and no response from help and while there is a "active" help I am unable to raise a new one and no one is even viewing the request for update and fix that i ha...
I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'. I contacted CS via the webchat and was eventually assured that my sim woul...
I've noticed a marked degradation int he quality of service i've received over the last few months or so.While in Westfield shopping centre in Stratford, London, I had absolutely no signal whatsoever for most of the time I was there - relying instead...
Net and wifi works fine but can't make outgoing calls, and haven't received any in the last 48hrs. Restarted the phone, all seems fine but when I dial a number there is no signal even.
I rejoined Smarty over the weekend but I am still waiting for a number to be allocated so my SIM has not been posted to me yet. My wife joined at the same time and has already received her SIM. I am wondering if there is some system problem at Smar...
Hi I’m in Jersey, the channel island, I can’t use my Smarty network/sim? How do I ensure I can use it?
For almost a week I've had NO service whatsoever and when I check, the explanation is "We're fixing an issue in your area. Please keep checking back"Does anyone else have this problem (I'm in North Liverpool). It's not good enough. At the very least,...
Hi,Do you still get the £20 voucher if you add a new friend to your group?
Replacement sim card needed
