BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers.
If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?
The voicemail activation process is so difficult that a customer will end up by getting frustrated and wasting a lot of time. Even though the process seems so easy but every time I am typing a password the system is only saying "That option not avail...
I have just added a family member to my group plan and it said a new sim will be posted out.I have a spare sim left over from a few weeks ago. Can I activate this one or do I need to wait for the new sim to arrive?
I have recently setup my first smarty sim and all was working well. I started a new group, ordered a new service / sim which arrived. I activated the new sim and provided a pac code to attach the previous number. I find today that the number for the ...
Hi guys,I have requested my old phone number transfer to be completed on the 29.11.2024 however I would like to get it done earlier as I have my card is it possible? I sent a request and it came back with "We will make sure your phone No is transferr...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
the coverage map for 3g is about right in this region (cm9) ie very poor yet my phone is using 4G. which should be good...is there something in settings i am missing?
I can receive call and texts but unable make calls since my new sim was installed
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...
I have 2 telephone numbers with Smarty how do I link both accounts to the same email?
When SMARTY dropped 3G in my area my Huawei B311 router stopped receiving phone calls (and I bought a Tenda N300, which receives OTPs as a string of @s). This morning it is receiving calls. The light on the router turns blue which, AIUI, means it's d...
I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...
Hi, I've been using smarty for a few weeks and decided I want to Xfer my number to it. Ive got the PAC from my previous provider, but there is no "My Number" option in the app where the instructions say there should be... Thanks. Barry
Is there any way i can receive a replacement simcard (old one damaged) without losing the use of phone while i wait for a replacement simcard
Whenever I’m away from WiFi, my iPhone says No Service. I can’t make or receive calls, send texts, or do anything that depends on phone or internet access. When I’m at home or anywhere else where I can connect to Wi-Fi, everything works fine. Thi...
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "tru...
How to unblock using gpay
after a delay of 5 days my number has now been ported and is showing in the smarty app but the phone is still showing the number as the original sim number and I can't phone on my number or send receive texts with it , yes I have unsuccessfully spoke...
