Update 21:45 We can see performance improving back to normal levels and are working through the night to ensure this issue is fully resolved - we are closely monitoring this situation. Some customers may still experience intermittent issues. We ...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Verification codes from banks when shopping have not come through. Why?
Hello,I am currently in Portugal and my data is not working. I only get “E”.I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to 4G. And I have enough data on my plan. Still nothing.A...
Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...
Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please
To everyone reading , Hope yoy can advise me or help . I will soon be visiting Wroclaw, Poland for afew days . I'm from the UK and have the twelve pound a month 100gb Smarty Deal . I want to be able to use my Samsung Android mobile phone while I'm ...
Hi, I'm with id mobile and my wife is with smarty, sometimes when I call her phone it doesn't ring? Or register that ivd phoned? I don't have problems with any other phone, what could be the problem? Thanks mark
My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or...
Hello- my number still hasn’t been transferred. Smarty said by the end of 7/5/25 and now it’s saying by the end of 9/5/25? Thanks
After six months using my smarty phone, it reverted to the original sim phone number, so my calls are going to a dead number, not the number I transferred to smarty six months ago and have been using. What’s going on?
please activate my data plan
How do I get a refund on a simcard that hasn’t bedn activated yet?
Not sure if the community can help, but here goes. To add an unlimited SIM for my wife to my family plan will cost £18, but we can get it for £16 if we buy a plan via Compare The Market. Will this account have to be managed separately, or will it be ...
Travelling in Malta with my brother, who has the same SMARTY plan. He has internet access - I don’t Any suggestions?
Iv prove that I'm over 18 with my credit card it's took my poind but not letting me on my poker match please help
Hi, I've just started with Smarty and I've input my wife and my numbers the wrong way round. Wife's number against my name and visversa. Does anyone know how to correct this please?
I’ve had an email from what appears to be smarty saying my payment was unsuccessful for my plan. There isn’t a reason for this as I have sufficient funds and I have not cancelled my plan. With all the cyber attacks right now I wondered if this could ...
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
Just switched to Smarty SIM, porting my number over from 02. Set up voicemail greeting etc and deleted old messages but the red dot on the bottom RH corner of the app says I have a voicemail message waiting. I don't. I have got rid of the other badge...
