You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Hi, I’ve renewed my sim and it says on my account my plan is paused, didn’t have any issues taking the money out of my account though. No reason given why it’s paused only to contact support team… any idea why? Thanks
I have activated a second sim but i seem to have chosen a data option. I want voice. How do I change
I’ve activated my sim but my calls and texts are not working. The sim only arrived today
I purchased a smarty 60GB for a tenner. The WiFi where I live is out until next week...This smarty sim is the worst mobile sim provider I have ever used. Its totally useless. I have 58GB left out of 60.....excellent signal coverage in my area. Yet it...
Hi all,I've just switched to Smarty and have the app. I want to change password but when I click on the emailed link it just takes me to the dashboard page of the app. I can't see anywhere that would continue the process. Any ideas/Resolution would b...
I hope SMARTY offer eSIM one day it’s something they should consider, especially with newer mobile phones going to eSIM only go on, SMARTY get your skates. on i’ve been very pleased with SMARTY so far very good signal and no issues at all since joini...
As an adult, I prefer to choose for myself what I can and cannot see on search engines like Google. Unfortunately, it appears that "safe search" (ie censorship mode) is activated by default when Google is used via Smarty data on my SIM deal, and I c...
Hello Last access to the website was on Thursday 24th July 2025 in the evening, since yesterday and today I cant access it. I'm not going to name it, its not an adult website I just dont want to advertise it for security reasons. I have tried pretty ...
Does anybody else have problems with their data network continuously losing connection. Other people with me are also on Smarty and they do not suffer the same problem. I've reset network settings but still having this issue. It is sporadic but I thi...
Hi, do smarty sell gold mobile numbers?many thanks
Hi I live about 8 miles outside of Bath and have no network coverage there at the moment but the Smarty coverage checker says there is an issue they are working on at the moment. I went to Keynsham on Monday evening and had no network there at all an...
I have had my sim 2 months now I have not been able to ring out in all that time I’ve been trying to get this resolved with no success, please can we get this sorted.
I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...
Two weeks ago, I applied for the ST due to being on UC. It said that someone would respond with 48 hours with confirmation. No one got back to me.A week ago, I again applied, got the same message and am still waiting for someone to contact me.Just ...
Total nightmare! Told to insert Sim and activate and then text my pac code to SMARTY to keep my number from the dashboard? Absolutely nowhere to do this. I don’t want this new number and I don’t want to be with SMARTY if I can’t change my number so h...
Hello I live outside Bath and currently have no data there but apparently three are fixing an issue in the area. I’ve just been to Bath this evening and have no data anywhere in the city centre of Bath even though a postcode check on the network cove...
This morning (23rd July 2025) my phone was displaying full 5G signal, however was unable to access the Internet. I have an active smarty plan. For my postcode Three's website says no issues. When on wifi I have checked down detector and news and ther...
When I ordered my new smarty sim, received today. I provided my PAC to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...
Hi, I’ve used Roaming data in Spain yesterday but today isn’t working at all I have great signal even 5g and I still have a data left and I’m still witching the 12gb fair use limit. I haven’t changed anything, changed my apn to work abroad but today ...
