unable to connect - HELP!!!!

[JadaPie_1713677]

Hello Community

I have been using SMARTY for Internet  for some years with no problems of any sort ever....  in London location...  I just got new laptop and tried to connect on it with my normal huawey router and SMARTY SIM.... I went through routine steps to connect to the THREE provider using my smarty SIM password as they require..... however each time (and I tried countless times) I got message "unable to connect" --- 

Anyone knows how to sort out this issue????? my old laptop is out of use/need some repairs.... and I have urgent paper work to prepare asap...    I would be ever so grateful for help with this dilemma - many thanks in advance

[MSF]

@JadaPie_1713677 Does the laptop see the network run on the Huawei?

Can you also try the sim in another device just to check that all is OK - can you also perform a Network Status check to look for any local mast issue?

[JadaPie_1713677]

I have been using this smarty SIM with Huawei on my laptop for approx. 3 years with no problems of any sort - the new laptop requires connection to Internet to do the set up (to start!!!!) and only show WI-FI networks available in my location when my Huawei+SIM  is Ethernet2.....  I tried to find solution using      aka.ms/networksetup but they only provide advice for WI-FI - in result I cant start the new laptop with what I used so far on my Lenovo (the new one is ASUS) and  to be honest I didn't expect request to use WI-FI only...... in order to start the laptop working (set-up) - I my time I used quite a few computers and never came across such type of difficulty..... finding impossible to activate, get starting the device....