BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi, I placed an order last Sunday 27th. I received an email on the 29th to say it should be here any day but have still not received it. Please can this be chased up as my new phone has arrived and I’m trading mine in so need to send back ASAP once I...
I got an email to say my add on data pass had expired and I was informed I would revert back to plan’s monthly data allowance. On the dashboard there is 2gb remaining of plan, but since the email about pass expiry, I no longer have any service? I hav...
i want to cancel my subscription as the internet is rubbish
I’m very unhappy. First SIM had not arrived after 11 working days so I ordered a replacement. It was dispatched in the 14th October. It’s now the 2nd November. No SIM. I cannot order another SIM on the system and I’m told to wait for the 2nd to arriv...
Why when I sent a friend referral SIM to my Girlfriend you didn't offer her the same offer I have ( unlimited data, calls and texts for £15) when she inserted her SIM the best you offered was (180gb data, unlimited calls and texts £15) But you offer ...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
Hi, Recently moved to Smarty from Voda and very happy.I am interested in whether 4g calling is currently available or is planned for the future?If it is available now i wonder if their is a webpage on the smarty website that lists compatible phones? ...
Opinion time. I’m really happy with SMARTY, having been with them for a few months now. Prior to that I was a life long Vodafone customer. People even comment on how clear the call quality is on SMARTY so I am staying put. But my question to you all...
I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...
Can anyone tell me if there is a GPS SIM card available on here? Either one off payment or PAYG? Want one for a tracker on vehicle thanks
When using WiFi in my house (virgin) my WiFi is incredibly slow compared to other family users. I’m the only family member with a smarty sim? Previously using an I phone 11 pro and now using a new I phone 16 pro and still very slow to the point I’...
Put SIM card in phone phone works no iPhone messages and my number in phone settings is the new sim number not my old number
Hi. I set up a new iphone with the new sim and got the ok on an old number transfer. My friends see temp number not my old number that I transferred. Is it settings?
If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?
Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards
Hello I want a PAC code. I keep sending PAC to 65075 but the reply is same Sorry, due to a system issue, we're unable to process your request. Please try again later, or log onto your account and try online or contact Customer Service.
Over the last few days I appear to have an issue with accessing my data and making/receiving phone calls - anyone experienced this?.
My Sony Xperia 1 iii not work with 4g calling so looks like people are going to be leaving smarty unless they sort it out
Evening I just bought a new (unlocked) iPhone 13 to replace my Galaxy A6. Do they use the same SIM card? The Galaxy card doesn't easily fit in the iPhone tray, and there is no "cut-out" in the tray to orientate the SIM card. TIA.
