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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 486 replies
  • 7 kudos

Resolved! USING ROUTER IN MOROCCO

HiI have a router which I use for internet connection  with unlimited data in the UK .  Going to Morocco for five days on Friday and want to be able to use my firestick - how much data allowance will I have?     

Why is it such a bad network

Why is this network so crap I have been two days with no network and last month it was nearly a week  My biggest regret was going cheaper  Has anyone else had this issue  I'm on the CO11 Post code area 

Resolved! Not being able to make or recieve calls

I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...

Adding a SIM to group

My son has just got his first phone, I already had a new smarty SIM to use. I want to add this SIM to my group, which I created yesterday. I tried to add that number, but there was no option (only to order a new SIM)? How do we get around this as he'...

Tinks76 by SMARTY Pioneer
  • 930 Views
  • 3 replies
  • 0 kudos

SMARTY SIM in Doro 6520

Hi. I have put my SMARTY Sim card into a Doro 6520 flip phone (using a Nano to Micro Sim adapter). The phone won't recognise the SIM at all; red cross in the top left and SOS call only in the display. I believe the Doro 6520 is a 3G phone. Any tips g...

Network connection Australia

BEWARE. If u have an iPhone there is no connection in Australia, done all the checks as requested and confirmed Sim problem . Should get fixed sometime in March !! is the best u get from Smarty. Solution offered buy an Android phone or new Sim . “ Wo...

Resolved! Second week of No Connection

I know that this current problem is out of the hands of Smarty directly as it an issue with just one transmitting mast in west Cumbria and that Three is doing their best to gain access to the mast which is on private land owned, I am given to underst...

Change of plan

I changed my plan about ten days before my renewal date but now that my plan has renewed the new data allowance doesn’t show up in the app.does anyone know if it shows up straight away, or do I have to wait a few days?

Smarty website

the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent.  I wanted to change switch payment cards and although I ticked the box...

LLinos w

Smarty you have royalty ruined my phone .Topped up my sim only deal for the 10th time , only this time to be told by a family member I didn’t recognise your number have you changed it????you changed my phone number without notifying and without my au...

Blacklisting my IMEI

Can anyone one or a staff of Smarty that has compassion to help. I have been trying to get my iPhone imei mobile number black listed for insurance purposes. I have done all the relevant things needed to do as I had my iPhone stolen. But the insurance...

Resolved! Subscription

I have been debited but  I can't still browse.My subscription is not working  

Based abroad but yearly long term uk visitor

I live abroad but visit the uk every summer for 3 months or so.last year I purchased an unlimited data sim only ansd apoarently it is still showing on my dashboard although without any credit.Is it worth my while buying a new plan for this same numbe...

How do I buy credit

I've got a phone for my daughter but don't want a monthly plan just want her to be able to make the occassional voice call and use the internet a bit. Can you buy credit on Smarty with a month plan?

Resolved! Pay my bill

How do I pay my bill directly in dashboard, my automated renewal fail. Thank you.

New here

Iv just signed up I have a sim card I'm transferring my old number  over  enterd the package number I already have a sim card but instructions  sre saying they are posing  one out to me ??  Do I need to wait or can I use the sim iv already got