Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My credit card was due to expire, it has been replaced with a new card - same number, just different expiry date and security code.I eventually discovered the rather convoluted procedure and followed it through. However there does not seem to be any ...
Hello, I have purchased a smarty unlimited data SIM, to use in my portable WiFi router (was with Vodafone previously). Since I switch to smarty my WiFi isn't working and I keep getting the message " connected to the WiFi, can't provide internet". I h...
Hello! Not sure if anyone else has had this issue or if I am just a silky goose. I was trying to set up an account for myself and my sister and I have accidentally put her name and birthday on my account instead of mine. Is there an email address I c...
When anyone calls my number they get “number not recognised” - check number, dial again. Calls should divert to voicemail, which was working when I left UK. They are not. I am in Montenegro. All my settings correct for roaming. I am receiving texts ...
I have 40GB data. The website says when traveling to the EU you get 12GB from you allowance. Once the 12GB is used do you start getting charged for out of plan usage or does data cut off until you purchase an addon.
No phone network data for 24 hours in Liverpool L30, again... Standard statement "we're fixing an issue in this area, blah, blahhh"... Smarty help says it's a "@Three" problem, Three help says you need to talk to "@Smarty", and round and round we go....
I thought I had started the process, but the other provider says I haven't. I entered the pac code, 3 letters 6 numbers but haven't received an email confirming receipt. I spoke to the other provider and they said to contact you. Easier said than ...
Hello,I updated my plan using Paypal, I got a message back saying that didn't work please try again. On the second attempt it was successful but when I check my Paypal the amount has been debited twice.I can't find a way to contact smarty about this,...
Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their...
Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their...
Anyone else blocked from visiting the Currys website via SMARTY? Lots of websites/web services also seem to put my location in Birmingham despite being located near London. Odd.
Hi. I've a new android phone, and put my Smarty unlimited data sim card in and activated it today.Despite following the Smarty tutorial and Google search for how to turn on my mobile data, when I turn off my wifi to test the phone's mobile data, it a...
I have a new android phone and bought the Smarty unlimited data sim to use with it. Despite following the tutorial here and Google search, when I turn off my wifi, the data still doesn't register/work. Use of mobile data is enabled on my phone, and t...
Once Three and Vodafone are able to share mobile networks, will Smarty users be able to make calls and texts on the Vodafone 2g network in very poor signal areas?
I tried to send just 13 texts on a group msg and received a "Message not sent: service not activated on network" error. After a long and painful online chat (you know the kind: turn off phone take out SIM wait 3 min etc etc) the online rep decided I ...
I accidentally paid £10 twice last month. Now I am getting a message saying I only have 7 days left. So why isn't that extra £10 that smarty has in my account being used for the next monthly top-up?
Help, I inserted my SIM card & registered all relevant info. I’ve done all that’s been mentioned. On my phone it still says no SIM card. I tried in my own phone & still nothing. How do I get a new SIM card sent to me??
How do I switch to a student plan from a normal unlimited plan now I've started as a student i can't do it everytime I click buy plan it just takes me to my dashboard.
