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Poor download speed in rural Suffolk

Fast broadband access in rural Suffolk remains a struggle. We switched from Three to Smarty because of the lack of a contract and cheaper price, and expected roughly the same performance as they use the same network. However, the download speed has d...

APN change doesn't let me leave blank APN Type

Going abroad so I made a new APN following instructions on smarty post.However I cannot set the APN Type to blank, as it says in post. It shows as "default,mms,supl,hipri,fota,CBS,xcap" and I cannot delete this.Will this allow me to roam when abroad ...

Ping router

HiIs it possible to ping a $g router that has a smarty sim in ?Router is connected to internet and has correct APN, can browse etc, have enabled respond to ping on WAN interface and even tested with firewall disabled but I cannot get a response to a ...

Downloading speed at Night

On 3G-4G, the downloading speed was higher after midnight. It is not the case on 4G; maximum 200 kb/s or lower, and less during the day. Switching to 4G is not a success, let alone to 5G, which will be disaster

Rejoin Smarty after account has been closed

Hi,My account has been closed but I would like to rejoin Smarty and get a new SIM card. However, it's not allowing me to purchase a sim. What can I do? I've tried a few times and when it gets to paying for the SIM and plan, it says there's an error. ...

SIM replacement activation

Hi,My SIM card has got damaged, and I need to activate a new one.I need to keep the number as well as my plan.I would like to ask about the £20 Amazon gift vouchers for reference and a refund I meant to received some time ago. 

Mobile number

I changed from giff gaff to smarty got new simcard with number on which still shows on my mobile I have just transferred my old number from giff gaff but not showing 

SIM replacement activation

Hi,My SIM card has got damaged, and I need to activate a new one.I need to keep the number as well as my plan.I would like to ask about the £20 Amazon gift vouchers for reference and a refund I meant to received some time ago.

Resolved! calls not working

Hi,Iphone 11. Smarty works well when phone plan has data available.  As soon as run out of data, calls and text to and from phone also stop immediately.  If I top up, it works again. What is happening and how can I sort this as have no intention of g...

Smarty have paused my plan ?

Hi smarty have paused my plan and for saying to contact customer services wont let me log in through app no more they've even taken the money for my payment that was due out today anyone else has this issue 

Sim for iPad

Hello!Can I use my smarty unlimited data sim in my iPad? And if so can I use it in EU on that tariff? And if so would it still be unlimited? Thanks! 

SachaL by SMARTY Pioneer
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