BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Having recently moved from 3 Mobile to Smarty, I am now finding that i can't reply to short code text messages. This morning, I had to reply "Y" to my bank to authorise a payment - I found out that Smarty does not allow this. What a complete waste ...
We have 2 numbers on our account. When we ported numbers over there was some confusion and our main number did not port over. Smarty managed to get the number back, but then it was not the main number on our account. Can we swap them back so the r...
I have gone through the Parental Controls a couple of times now and given my credit card which as had the £1 taken. I also received an email saying they were turned off. But still I cannot get to a website which appears to be blocked when using the...
Is there any way to delete web chat after having conversation on iPhone?
Ported my number over from giffgaff on Friday the 17th of January, waited till Tuesday the 21st however the port seems to have failed.Contacted Smarty support and been informed that they haven't received the "files" from giffgaff to complete the port...
I have had a long going issue with the terrible service offered in the E14 Canary Wharf area of London. Everytime I contact CS they blabber on about network congestion.This has been going on for around a year. Why is the service so bad? How are peopl...
Hii swapping my current smarty plan from 31Gb to 50gb same price same account same number and to proceed asking me this Yes bring my number No keep new smarty numberconfused as I don’t want to swap my number as I’ve already moved it a year or so ago?...
So the renewal didn't take the money from the card, now the app won't let me login, i have to uninstall and reinstall it just to be able to login.the renew button is greyed out in the account payment setting, instructions say to change the card detai...
Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery a...
Hi I ported my sons number from giff gaff over to smarty he had a email saying it’s done if I sent a text to him on his old ported number he recieved it but if he replies it comes through on the number that come with new smarty sim have tried changin...
Saying hi with a questionJust moved to Smarty from Lebara. I cannot see any information on if or how I cancel payments to my old provider. Do payments automatically stop when the switch completes or should I contact them?Thank you
Hi all. If I travel from uk abroad or even to ROI do I need to change the roaming settings on my return put them back to three.co.uk?
Don’t know if this is any good to anyone but if you’ve bought a 3 day unlimited Data pass to get you through to your next months Data package because you’ve ran out and you find it’s not working try switching your phone on and off it worked for me ju...
Hi there, I just got my Smarty SIM yesterday and got it all up and running. I intend to move my number over at some point, however the internet speed is currently unusable, I'm talking 0.04MPS ! This was the case until late last night as it suddenly ...
There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
Been with Smarty a couple of years and happy with the service. No problems renewing the service, all good. Changed my phone start of this year to another iPhone which was straight forward no problems, every thing went across. Now I can’t get the serv...
I've managed to connect WiFi calling just 3 times. Is it that the Smarty SIM is flakey? Can a SIM wear out? I've got a strong wifi signal. I have zero network signal in my area and depend on wifi calling. Should I change my SIM or network provider?
I can’t find any specific info on this in Q&A, so looking to anyone who has experience of this…I will be going on holiday to the Canary Islands (Spain) and this will be the first time I will have used my SMARTY SIM outside the UK. Spain is one of th...
I have an existing account, have downloaded the app and manage a group. I am trying to activate a new SIM for a mobile wifi, but unable to do that through either my account or the app. There is no option for 'activate SIM'.When I scan the QR code and...
I am trying to replace my daughters sim everytime I click the link it gives me the group owners details and no way to change it to her number.
