Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed transaction message yet my bank notifies me it's gone through? Any ideas? I've cleared th...
I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...
I tired for months to make SMARTY work, but they make it impossible to resolve anything with a bot customer services team and I've cancelled all contracts we had with them for the family.Please, save yourself the many hours I wasted a just go anywher...
I want to be sure I can use my phone in France. I’ve looked at the instructions for an iPhone but the mobile data on my phone settings doesn’t allow me access to to the APN settings. Any advice please?
New to Smarty and soon to leave if I can’t get this problem fixed. Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. Tried various handsets. 72 hour communication thread d...
Only Wi-Fi connection in Southern Spain. Pretty sure APN setting is as instructed. Calls fine but internet and WhatsApp not working unless via Wi-Fi Barrie iPhone 11 4g
Having had some suggestions re not getting any data roaming I tried a simple experiment. I drove along a 19km main road which, according to coverage map, had great 4 and 5G signal. My wife held my phone, which refused to to acknowledge anything but a...
Been trying all day now altering settings etc but still can't make phone call as in Spain , very frustrating this now as I need to contact the U.K I've got a Samsung z4 fold phone Any help and advice would ne much appreciated, Thanks
smarty app logs me out every day ????
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM...
Hi, my new sim is activated I believe. I've logged into dashboard, my monthly plan is showing. An email says my old number has been ported which is great but I'm not getting any mobile data. Phone says sim not connecting to network. I've tried switch...
Two full days without the ability to make voice calls (wifi calling also doesn't work). Multiple other people on local forums with same issue and my wife's phone on three is the same.I've had a text saying I've got voicemail but can't access it!What'...
Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a refund for one of these passes? any help gratefull...
I received email regarding special offer upgrade to 50GB with zero extra to pay. Then, I tried to change my plan and Confirm the plan change and hit Pay. However. I found out that I will be charged £7.8 for change plan.
To whom it concerns I set up my phone for overseas coverage in Australia and New Zealand it qprin Aick
Help please.I need the Pause on my Smarty account stopped & plan made active again.I’ve renewed my plan & the transaction has gone through, reflecting on Dashboard. Despite this, I’m still unable to use internet & make calls.Please can someone advise...
Hi,I’m trying to find Smarty Customer Service’s web chat webpage on the Smarty website, but can’t find it & go around in circles.Please can someone send me a direct link to Smarty Customer Service web chat?Thanks, Bhavini
Tried to set up call forwarding using instructions from Smarty but getting message connection problems or invalid MMI code. Anyone any ideas?Thanks
How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. Here are a few key points we would like to know: Overall experience: How would you rate your overall experience with our lo...
For my phone to work abroad, the page "Setting up your Android device to work abroad" tells me I need to change my Access Point Name (APN) to mob.asm.net. It has only recently changed to wap.vodafone.co.ukDo I still need to make the change?Do I edit ...
