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Forum Posts

My service

I've checked my phone settings and everything as it should be but for whatever reason my phone won't call as soon as I'm out of the house which is obviously when I need it the most.Extremely frustrating and surprising as your service has been excelle...

BT Universal Service Obligation

Hello,I live in an internet black hole and have recently dumped Plusnet as my ISP because speeds were ridiculous at best 5Mb download and loads of buffering with prices rising beyond reasonable. We are 2Km from the exchange and swapping ISP won't mak...

Trident-3 by SMARTY Pioneer
  • 217 Views
  • 3 replies
  • 0 kudos

Overseas fair usage

I have been outside the UK since 20/09/2024 & received a notification from Smarty about reaching the overseas fair data usage limit, so paid for more data as suggested in the message. Shortly afterwards, I received a further message advising reaching...

Resolved! iPhone stopped making/receiving calls

Hi all, Suddenly my iPhone will no longer ring out or receive calls?! If I try to make a call it looks like it’s ringing out but is silent and doesn’t connect. Does show in outgoing call list. Receiving calls, don’t show in missed calls list, rings o...

KD by SMARTY Pioneer
  • 761 Views
  • 4 replies
  • 0 kudos

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY -  " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...

New sim

I want a new Smarty sim and wish to swap my existing number to it but also keep my existing Smarty SIM and package, will it (the old SIM) be automatically assigned a new number or would it be cancelled automatically?

Sim connectivity - 3G/4G

I have no access to my sim since last night. I understand 3G is being phased out but my phone is compatible with 4G so I don't understand why my Sim is not allowing me to use data or make calls. I have gone to Sim settings but whole section is greyed...

Amina-24 by SMARTY Pioneer
  • 597 Views
  • 11 replies
  • 0 kudos

Pac code isn't working

So i've activated my Smarty sim, and want to keep my old number.Problem is it won't process, i've tried two different pac codes now and input my old phone number, and it just comes back with this; Please re-check if your number is correct and try aga...

Calls not going out or coming in

I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...

Additional sim activation

I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...