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Forum Posts

Upcoming Maintenance & User Interface Updates – Please Read!

Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...

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YulianK by SMARTY Community Manager
  • 60 Views
  • 0 replies
  • 1 kudos

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 7496 Views
  • 34 replies
  • 8 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 138255 Views
  • 500 replies
  • 9 kudos

CAN'T RECEIVE verification code from bank

CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump...

Reagh_an by SMARTY Maverick
  • 2471 Views
  • 8 replies
  • 0 kudos

Network Connectivity

Need some help! Just came back from Ireland and ever since I've been back my phone keeps doing this thing where it'll go onto emergency calls only until I turn on and off airplane mode, and that seems to fix it until it does it again, happens a coupl...

Signal in Barmouth?

Hey all,Went to Barmouth yesterday and phone signal was abysmal at best. To the point that I struggled to pay for parking, only option is to pay through phone with app called paybyphone.Eventually managed to get a little bit of signal whilst walking ...

Rogerde by SMARTY Pioneer
  • 144 Views
  • 1 replies
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No data connection when i turn of my wifi wifi

Can anyone help ,im not sure what's going on when I leave the home my phone goes on to emergency service my data does not work cant ring or text unless I have wifi , anybody any idea or is anyone else having the same problem 

CathM by SMARTY Pioneer
  • 179 Views
  • 1 replies
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Network busy

Carn't make voice calls saying network busy really anoying anyone in west yorkshire having the same problem ?

Lousy reception

Hi, I've been with Smarty a while now but have to say general mobile reception has been very poor.  Supposed to be excellent in my area but I'm lucky to see 1 bar.  Others seem to be able to see Three network but I cannot.Any ideas?

3 network in N E Lincs

I'm in Grimsby and the 3 network has a problem. I can't access any more info as to when it will be resolved. Help I cannot make calls from my home for 7 days and will leave Smarty v.soon

iCloud Private Relay

I have been with Smarty for a couple of years. Today for the first time I have started getting messages pop up on my iPhone telling me "Your mobile plan doesn't support iCloud Private Relay: To access the internet with this provider, you need to turn...

HannahF by SMARTY Maverick
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EU use - sim in router, not phone

I would like to use my current plan in the EU for a few weeks.the website guides show you how to allow phones to adjust but my sim is not in a phone, it is in a mobile router from which my devices feed.can this work for me?

Resolved! Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...

Outage in selsey 15 aug 2025 started at midday

This hasnoot been reported. There is no record on any of checking software. Our tv and phones are on smarty but there is no Internet working on neither.  My email is j.pattemore@btinternet.com can someone report this pls and get it resolv3d. I work f...

How to disable monthly renewal text messages

Every month I receive a text AND email that my contract was renewed. Every time the ping of these texts disturbs me in meetings etc. How can I switch these very annoying texts off, telling me about renewal by email  is perfectly sufficient. Un wanted...

Lack of service outside wifi

Over the past 2 weeks my Smarty service has been terrible. Outside of connected wifi my service has been sketchy at best. What is the point of a mobile service that isn't mobile? I'm having to log on to public wifi, which i hate doing, and between th...