Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Just reactivated my SIM and after getting a confirmation email that the payment had gone through and that my plan had been reactivated, the SIM worked brifly until I put it into a new phone and now they're telling me they've paused my service. How ni...
Hi i’d like to unpause my plan
i cant find how to post a photo
I want a refund for the last 16 weeks because I didn't get a SIM card through the post I'm not happy with the service what smarty is giving Thanks gordon
I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years, maybe longer. This was mostly fine until a week or so ago. I was able to stream video, get work done, etc pretty reliably. Not sure if it's related, but after some high...
Just a heads up that IPv6 is being now being rolled out by THREE and works with SMARTY. I am now assigned both an IPv6 and IPv6 address. It's being switching on mast by mast so you should automatically receive this service in the near future if you h...
I've bought a Nokia 105 for my son (am Smarty user already with iPhone). The Sim is in Slot 1 (shows that it is working), Slot 2 is showing 'no Sim' (which there isn't, so that should be ok); the Sim is activated - but the phone won't take or make ca...
snapchat has banned my device, bans are enforced by IMEI so i need to change it
My credit card was due to expire, it has been replaced with a new card - same number, just different expiry date and security code.I eventually discovered the rather convoluted procedure and followed it through. However there does not seem to be any ...
Hello, I have purchased a smarty unlimited data SIM, to use in my portable WiFi router (was with Vodafone previously). Since I switch to smarty my WiFi isn't working and I keep getting the message " connected to the WiFi, can't provide internet". I h...
Hello! Not sure if anyone else has had this issue or if I am just a silky goose. I was trying to set up an account for myself and my sister and I have accidentally put her name and birthday on my account instead of mine. Is there an email address I c...
When anyone calls my number they get “number not recognised” - check number, dial again. Calls should divert to voicemail, which was working when I left UK. They are not. I am in Montenegro. All my settings correct for roaming. I am receiving texts ...
I have 40GB data. The website says when traveling to the EU you get 12GB from you allowance. Once the 12GB is used do you start getting charged for out of plan usage or does data cut off until you purchase an addon.
No phone network data for 24 hours in Liverpool L30, again... Standard statement "we're fixing an issue in this area, blah, blahhh"... Smarty help says it's a "@Three" problem, Three help says you need to talk to "@Smarty", and round and round we go....
I thought I had started the process, but the other provider says I haven't. I entered the pac code, 3 letters 6 numbers but haven't received an email confirming receipt. I spoke to the other provider and they said to contact you. Easier said than ...
Hello,I updated my plan using Paypal, I got a message back saying that didn't work please try again. On the second attempt it was successful but when I check my Paypal the amount has been debited twice.I can't find a way to contact smarty about this,...
Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their...
Anyone else blocked from visiting the Currys website via SMARTY? Lots of websites/web services also seem to put my location in Birmingham despite being located near London. Odd.
