Just renewed problems

[JamesFo_3382410]

So just renewed and smarty has switched off the SIM ie no service,I knew this SIM was to good to be true,so takes my money and gives me nothing,can I get my money back?,and I'll go elsewhere as I was told to stay away from this service,never again and this Sims u gave me I'll throw into the bin.

[MSF]

@JamesFo_3382410 We are forum members like you - you are not writing to Smarty here.

There was a national outage for calls yesterday.

For a refund within your first 14 days, web chat with Smarty Support.

[JamesFo_3382410]

Sorry I'm angry as I have to pay all my bills online today,I don't have calls texts it's a WiFi unlimited SIM,I can't connect anywhere in Aberdeen and them SIM says no service emergency calls only,not getting 4g or 5g and there is no work being done where I live,are folk having problems to get online?

[MSF]

@JamesFo_3382410  The outage affected calls, so this looks like something different if you have no data.

Did you do a network status check?

[JamesFo_3382410]

Yes done that,still nothing IV done everything,it's the SIM card smarty has done something to me not getting 4g or 5g,I'll stick this SIM into my pc and check whats wrong with it,it's deffo there end doing this

[MSF]

@JamesFo_3382410  You can insert the sim into your PC? I haven't come across that before.