BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am having trouble getting all my SMS messages in South Africa, some arrive and some don’t. I have set up my phone for using overseas as per Smarty guidance, have roaming turned on and have out of plan credit available. I’m using iPhone 15, anybody ...
Purchased an add on plan for EU doesnt work have changed the settings; all is fine - - doesnt work. Am out of connection truly poor service
I have an IPhone 15 Pro Max. Since updating to IOS 18.1 my phone only rings for 10 seconds before going to answerphone. I tried the **61*+447782333123**30#it says success but it still only rings for 10 secs. Really annoying as I keep just missing ca...
HelloMy wife is in my group plan, however the account has now been closed. We would like to reactive the account however it says the email is in use. The app will not let her order a new SIM or choose a new plan.Please help
I live in a poor reception area, 2, 1 or no bars. I have 'wifi calling ' enabled. On 1 or 2 bars I can call but the call gets into difficulty and eventually the line drops out. Can I force my phone/Smaty to prioiritse to always make wifi calls from h...
Hi! I have a new Fold 4 and noticed a behaviour around wifi calling. I have enabled wifi calling in the menu - when the mobile signal drops to no bars the wifi calling icon appears. When the signal moves to 1 or 2 bars then it turns off. This is an i...
I have changed bank card but it defaults to old one on auto renew. Ive tried all the usual instructions but nothing works, shame to have to change provider because it wont let me pay, ive never come accross this before, really easy to change bank car...
Want to change to 80gb @ £7.20 does not flag up on switching screen......COULD IT BE DONE NOW, MANUALLY??????....is this AVAILABLE TO. ME ???
Ref prev request plan wanted is.......£7.20 50GB,,,,,apols! (Switch from existing IE. £10. 100GB. ASAP)
Bit of a weird one, but I've received 2 phone calls in the last 2 weeks saying I've called them from my Smarty number but I never dialed them. They weren't scammers, telesales or anything, just normal people returning my apprent phone call to them.My...
Hello, on the smarty website its stated "SMARTY is a mobile service that's just for consumers and is only intended for personal use. We don't offer any business plans, so we can't issue VAT receipts or invoices. If you need a mobile service that you ...
Hi everyone,I am quite new to Smarty and have an issue with voice calling - Calls connect with no problem but there is a significant delay in the other person hearing me. Sometimes this delay is such that I have to abandon the call. It seems to be wo...
Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...
Hi I have just received my new sim but it includes text and call will this be ok as it is only going to be used for a router and will be data onlyShould I change it for a data onlyThanksChris
Hi All, Having an issue with text messages after porting my father in law over from O2 to Smarty. Ported over using the PAC code and all seemed OK but then realised text messages are arriving from the Sim Card phone number and not the Proper Ported ...
Fast broadband access in rural Suffolk remains a struggle. We switched from Three to Smarty because of the lack of a contract and cheaper price, and expected roughly the same performance as they use the same network. However, the download speed has d...
Going abroad so I made a new APN following instructions on smarty post.However I cannot set the APN Type to blank, as it says in post. It shows as "default,mms,supl,hipri,fota,CBS,xcap" and I cannot delete this.Will this allow me to roam when abroad ...
