Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 127678 Views
  • 499 replies
  • 8 kudos

Resolved! Trying to change password

Hi all,I've just switched to Smarty and have the app. I want to change password but when I click on the emailed link it just takes me to the dashboard page of the app. I can't see anywhere that would continue the process. Any ideas/Resolution would b...

Resolved! E sim

I hope SMARTY offer eSIM one day it’s something they should consider, especially with newer mobile phones going to eSIM only go on, SMARTY get your skates. on i’ve been very pleased with SMARTY so far very good signal and no issues at all since joini...

Google Safe Search - HELP!

As an adult, I prefer to choose for myself what I can and cannot see on search engines like Google.  Unfortunately, it appears that "safe search" (ie censorship mode) is activated by default when Google is used via Smarty data on my SIM deal, and I c...

Xarq by SMARTY Commentator
  • 765 Views
  • 1 replies
  • 0 kudos

Unable to access a particular website

Hello Last access to the website was on Thursday 24th July 2025 in the evening, since yesterday and today I cant access it. I'm not going to name it, its not an adult website I just dont want to advertise it for security reasons. I have tried pretty ...

Data network continually drops out

Does anybody else have problems with their data network continuously losing connection. Other people with me are also on Smarty and they do not suffer the same problem. I've reset network settings but still having this issue. It is sporadic but I thi...

No network coverage Bath

Hi I live about 8 miles outside of Bath and have no network coverage there at the moment but the Smarty coverage checker says there is an issue they are working on at the moment. I went to Keynsham on Monday evening and had no network there at all an...

Resolved! Not being able to make or recieve calls

I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...

Social Tariff

Two weeks ago, I applied for the ST due to being on UC.  It said that someone would respond with 48 hours with confirmation.  No one got back to me.A week ago, I again applied, got the same message and am still waiting for someone to contact me.Just ...

How to snd PAC code to smartie to keep number

Total nightmare! Told to insert Sim and activate and then text my pac code to SMARTY to keep my number from the dashboard? Absolutely nowhere to do this. I don’t want this new number and I don’t want to be with SMARTY if I can’t change my number so h...

No Data Bath

Hello I live outside Bath and currently have no data there but apparently three are fixing an issue in the area. I’ve just been to Bath this evening and have no data anywhere in the city centre of Bath even though a postcode check on the network cove...

No signal emergency calls only

This morning (23rd July 2025) my phone was displaying full 5G signal, however was unable to access the Internet. I have an active smarty plan. For my postcode Three's website says no issues. When on wifi I have checked down detector and news and ther...

Number Transfer

When I ordered my new smarty sim, received today. I provided my PAC  to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks     

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...

Featured_Post_Open_Discussion@1x.png
NealP by Team SMARTY
  • 5968 Views
  • 26 replies
  • 1 kudos

Roaming data not working

Hi, I’ve used Roaming data in Spain yesterday but today isn’t working at all I have great signal even 5g and I still have a data left and I’m still witching the 12gb fair use limit. I haven’t changed anything, changed my apn to work abroad but today ...

What steps does Smarty take to prevent a sim swap attack?

Can't find anything or the website that addresses sim swap attacks.What does Smarty do to prevent to prevent sim swap attacks? I'm looking to be reassured that Smarty does not make it easy for some imposter to call them and pretend to be a genuine Sm...

smartazoid by SMARTY Maverick
  • 4258 Views
  • 13 replies
  • 0 kudos

Resolved! Roaming - Samsung

Hello, I tried following the Smarty advice to set my Samsung phone Roaming up - having received an email from Smarty with instructions. Upon checking, the phone's setting already had the correct Access Point Name. Is it therefore as simple as selecti...