Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hello,My wife and I have separated and I have moved to a different provider. We have a group discount plan which my wife and son's mobiles are on. As group owner I want to be able to transfer all the group ownership to my ex-wife so she can manage th...
Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’ I am missing important calls! Its very annoying, any help?
I have recently had phone stolen and received a replacement sim for new phone however when paid for my plan I am now only getting 40gb instead of 80gb. Can anybody help with this.
I recently had phone stolen and got a replacement sim however when paid my monthly subscription I am only getting 40gb instead of the 80gb I was getting on other sim
I have set up a group plan with my 2 sons in it. How can they see on there own phones what data calls and texts are left??
Hi, I’m trying to transfer my number to Smarty but it’s been 2 days now and nothing has happened, is this normal?
How do I get this ? I've just paid £12 and coverage is not good where I am .
Hello all.I have been a smarty customer for quite some time and recently 4G has stopped working and unable to make or receive calls indoors at home. It's nothing to do with the settings on my phone I believe as I have double check this as I have a s2...
My daughter is at Loughborough Uni and in accommodation with no internet access. Will a 4 or 5g router do the trick for her? According to the coverage she should have excellent 4g but only 5g outside. Also, can she use a single unlimited data / ca...
I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as ...
Hello everyone! I requested my number port for 24/06/2025 but today is almost 01/07/2025 and mumber is still not ported. Live chat keep lying because one day i chat and they say they didn't get complete files from Lebara and then next day they say it...
Hi, anyone know if the network is down in West Lothian Scotland? Been unable to use it since Saturday. I use this SIM as my home WiFi. Signal has been shocking
Does Smarty provide a way to save voicemails from my phone onto my computer? There are many that I'd like to port over and permanently save.
Where do I go within the app to find out how long my promotional offer will last? Or do all promotions last for 12 months?
Hello, I am abroad in France at the moment and urgently need to call a corporate 0345 number, I have money in my address on account but I can’t call them
Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Having problems accessing the internet using an unlocked ryoko mobile internet inserted smarty simit says I am connected 4g but my devices phone are not connecting anyone else had issues apologies if this has been covered thank you
I cannot make or receive calls. Is there still a Network problem
