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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26345 Views
  • 486 replies
  • 7 kudos

Poor signal

Help please.  3 says there’s  99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out.  I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...

Resolved! Texts not showing on dashboard

Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas

Resolved! Cannot Receive Text Messages

I have been with Smarty for 2 years. I have a Samsung Galaxy Tab A71. I am unable to receive any text messages save for those from those from Smarty. I have tried every troubleshooter I can find. It hasn't helped. I have tried the smarty web contact ...

No mobile service all day today, no help from Smarty

Both myself and my wife have Smarty SIMs in our phones. Since this morning we have had no mobile service, even though the mobile signal symbol is on. When either of us make a call to anyone, the screen remains at "calling ..." and eventually gives up...

IMS APN settings.

Could anybody help me with the IMS settings for Smarty.Since my phone upgraded to Android 14, I have been unable to get IMS registered to use VoWIFI or VoLTE, so I am gradually working my way through potential solutions and one solution many people h...

iPhone 16

Hey peeps been with Smarty for a long while now upgrading from my iPhone 14 Pro she’s old and battered I’ve ordered it yesterday but then found out it has no physical sim slot can I get an ESIM from Smarty ?

Alner10 by SMARTY Rookie
  • 180 Views
  • 2 replies
  • 0 kudos

Aiyunhe

I want to leave ,how I can get PAC , I want keep it number 

4G reception at Luton Airport

Needed to access the 4G network at Luton Airport this morning. It was impossible even with 3 or 4 bars showing on my phone. My wife’s phone using EE was fine. Once I had returned to the airport car park, my reception was fine. I am sure most travelle...

Usage dashboard not updating

Hi,The usage dashboard on the Smarty website and app has not updated since last night do I do not know how much data I have remaining. I reached out to an agent but he ended the chat saying I had not responded but I had.Can anybody help please?

Bates by SMARTY Pioneer
  • 228 Views
  • 4 replies
  • 1 kudos

Number transfer now App advises account closed

Just joined Smarty and got my number transferred - that was successful today, however, it now says my account is closed on the app and online!There is no article to help, nor any response from the chatbot - please help as i have started a Group and i...

Failed port (lost number no service)

I transferred my number to smarty and it was working fine for a week. Then all of a sudden the number stopped working. I contacted smarty mobile they said my old provider fails to send files which is a lie as I got a call from Tesco mobile and they t...

Group - problems after group numbers ported

I ported my number from EE and set up a group with my wife and daughter. I added them to the group after they activated their Smarty sim but before their numbers had ported from EE. Now their numbers have been ported I am getting the message their Sn...

How do I raise a complaint

Can someone let me know how to raise a complaint please as an agent has stopped responding but left the chat open so I can’t start a fresh oneit has now been 3 days

Resolved! Network

Hi, is smarty network down in Fraserburgh Scotland? AB439ST I haven’t had signal for days 

sim activation

i got my smarty sim and put in in my phone i then activated my sim and got both email and text telling me my number and that it is active my sim works fully but i cannot access my dashboard on the app or online because it says that it is not activate...