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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 16039 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78538 Views
  • 498 replies
  • 8 kudos

Claim refund

Does anyone know how to make contact with Smarty other than chat box? Day 4 of plenty of signal. However not able to make calls or maintain data signal.  I have looked at my postcode area.  “We're working on the network in this area at the moment. We...

Data Add-ons allowance in EU

Hi, I have a 15GB data only sim for a mobile router in my motorhome. I am going to the EU for 6 weeks and may need more than the 15GBs. If I buy a data add-on can I use all of it in the EU or am I limited to the 12GB fair usage how ever much data I b...

Resolved! Change of Payment Method.

HiI've changed my CC provider, and need to update Smarty.Try as I may, I cannot navigate my way around your website to accomplish the above.As I'm old and getting more frustrated by the minute, I need some help please. Preferably of the "hand holding...

EU ROAMING MESSAGE

Just rx'd this message with regards to my sons sim, he is abroad on a school trip: Just to let you know, you’ve nearly reached our 12.00GB EU fair use data limit this month. You have remaining 10.18GB   Is this telling me he has 10.18gb left or less...

Network Issues, Hastings old town

Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘three dots’ depending off the phone model, I have mult...

True by SMARTY Pioneer
  • 591 Views
  • 3 replies
  • 0 kudos

Resolved! Transfer from giffgaff eSIM

I've ported over from GiffGaff - just had the message to say my port was successful.My iMessage and phone number don't seem to have changed yet. But I was wondering whether that's related to the eSIM that I have from GG? Do I delete it? It says if I ...

Network issues

I have just returned from a week abroad (yesterday) and phone been fine until this morning.Signal keeps dropping out - cant take or make calls.Done everything they suggested on their troubleshooting with no luck. We tried another provider sim and tha...

Unlimited data?

I recently came back to Smarty and took out a 40gb plan... However whilst away on holiday we quickly ran out of data so added and payed for an unlimited plan which still has 24 days remaining! ... Now today when try to do some work I find my data pla...