You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Over the past 2 weeks my Smarty service has been terrible. Outside of connected wifi my service has been sketchy at best. What is the point of a mobile service that isn't mobile? I'm having to log on to public wifi, which i hate doing, and between th...
I topped up my phone. Next day it says renew like I never did it. Yet the money left my account. I will leave this network if this happens every month. How do I get my top up or money back?
Here is a very strange thing. In the last two months I have been at home with my phone on a table away from me and it rings. I answer the call and twice now two different people have said that they have had a missed call from me!! I don't know th...
Hi, new here, new phone A26 5g.Seems to have less features than my old A51?Never had a problem with wifi calling, but this new phone won't show it on the top bar.Tried every fix, set up etc.Does it only kick in when there is no phone signal?Baffled!C...
Is smarty ever going to get with the times and start eSIM or not, in the very near future. I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner...
Dose anyone know what's going in with this network I'm new customer and had nothing but trouble only had my sim for 18 hours and haven't been able to ring or text or go online! Should I just get a refund or is this a one off problem dose anyone know...
I have activated SIM without having received the SIM. Meanwhile I have a SIM referred by my friend. Can I switch to use the SIM by my friend instead?
I've just switched to smart on the guise that I would be getting better network coverage I've not see a bit of signal I use my data for gaming in this hostel I'm at but I have not been able to do much as I'm getting less than a megabit of download sp...
I recently got a new iPhone 16 and since then I have been unable to receive calls and can only do so through Whatsapp. All calls go straight to voicemail. When making calls others have told me that there is no answer from me but from my side it just ...
Hi, i have two sims on my account, my sim in a google pixel worked fine in Spain for calls, SMS and 4G.My wife's sim in an iphone, worked on calls and sms but not on 4g, Roaming was enabled and all relevant network settings matched mine.I think i rem...
I only intend to use my phone to make calls in the hotel where they have Wi-Fi. Can I send texts outside the hotel? Do I need to pay for any add ons?
Hi,I saw an add for a triple data offer (24GB) if you take out the 8GB plan currently.As an existing customer with the 8GB plane doubled to 16GB can I switch to this? Do I just need to switch to the 8GB plan and I'll get 24?
Not a major issue but an annoyance. How do I delete an old message from Smarty that is on my dashboard ? The issue it relates to has been resolved.
I joined Smarty as they said they provided a good service in St David's Pembrokeshire (SA62 6RR). They lied as since I have been here I have consistently poor service, less that 1 m/b, using 4G and numerous outages. All their service status checker...
I have spent way too much time wandering around the FAQ's and talking to the useless bot. Is there an email address to speak to support? There has to be as the answer I need is not anywhere to be found.
Live in the UK.Got activation email. Clicked Activate SIM. Takes me to login page. Never used SMARTY before so don't have any login details and there is no option to sign up. Checked emails and there is no confirmation of any account ever being creat...
Can I use a 4ite MIFI box with data only smarty sim ?
