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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 111279 Views
  • 499 replies
  • 8 kudos

Incorrect billing!!!

Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?

Roaming in Romania - Not working

Hi. Roaming in Romania on only network allowed DigiMobil is not working. iPhone with Roaming settings activated number +44 7458 641674. Welcome to Romania message was received. Please check. Thank you. 

Request PAC code told to request STAC code?

I am leaving smarty and so sent an SMS with the word PAC to 75075 as per usual. SMARTY replied saying that in order to transfer my details I needed to send the word STAC and my DOB. Not knowing what STAC was I did as instructed. I now am unable to ge...

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International calls

hay I am trying to figure out how to do an add on I want to call australia   an im having difficulty am not sure wat I am doing can someone plz help me .... !! 

Frequent service dropouts

I've signed up with Smarty and pretty appalled at the quality of coverage.  All throughout London my signal constantly drops out completed, showing zero connection. This is inside and outside, in congested and non-congested areas. And often if I quic...

Resetting password

I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?

Network Problem

My Smarty mobile keeps moving to the 3 network. because i live close to the border with ireland its picking up there three network. i have always been able to receive good signal at work, another work colleague who is with smarty mobile is able to ge...

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 111279 Views
  • 499 replies
  • 8 kudos

Resolved! Unable to make or receive calls

Hi,I have a Fairphone 5 and have been happily using it with Smarty for quite a few months. However, I find I'm not longer able to make or receive voice calls. Texts are coming through no problem and I can WiFi call with WhatsApp.I'm desperate to cont...

Zyxel NR5103E with SMARTY?

So, I've got hold of a new SMARTY SIM, added it to a Zyxel NR5103E 5g Router I snaffled off of eBay, allegedly unlocked, and am having problems. Any help welcome.1. On power up with the SIM in, all icon lights green except the cellular signal which i...

Adding a second sim card

Hi I am trying to add a second SIM card to my account. I have logged onto my existing account. I think I have picked a plan and paid my first payment. I have not been asked to add my new SIM card number yet as I purchased one from a shop. I was expec...

Using data abroad

I'm in Lanzarote and I need to use internet. I have followed instructions to configure the phone but it is s not working. I have Motorola