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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 6120 Views
  • 26 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 134572 Views
  • 499 replies
  • 8 kudos

Data usage

My data usage has very wide ranges even on a day to day basis so one day 1.5 my the next 105mb for example. How can I get some granularity of the device usage and what makes up the usage. As far as I am concerned days are not that variable.

Resolved! system is asking to bring old number or stick with smarty number

Hi,I have been with smarty for over a month with a family group of 4  all our old numbers have been transferred across from previous providers.The system is asking all of us to confirm whether to bring our number and it will implement the change by 1...

bob71 by SMARTY Rookie
  • 1273 Views
  • 3 replies
  • 0 kudos

CAN'T RECEIVE verification code from bank

CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump...

Reagh_an by SMARTY Maverick
  • 2402 Views
  • 8 replies
  • 0 kudos

Network Connectivity

Need some help! Just came back from Ireland and ever since I've been back my phone keeps doing this thing where it'll go onto emergency calls only until I turn on and off airplane mode, and that seems to fix it until it does it again, happens a coupl...

Signal in Barmouth?

Hey all,Went to Barmouth yesterday and phone signal was abysmal at best. To the point that I struggled to pay for parking, only option is to pay through phone with app called paybyphone.Eventually managed to get a little bit of signal whilst walking ...

Rogerde by SMARTY Pioneer
  • 122 Views
  • 1 replies
  • 0 kudos

No data connection when i turn of my wifi wifi

Can anyone help ,im not sure what's going on when I leave the home my phone goes on to emergency service my data does not work cant ring or text unless I have wifi , anybody any idea or is anyone else having the same problem 

CathM by SMARTY Pioneer
  • 169 Views
  • 1 replies
  • 0 kudos

Network busy

Carn't make voice calls saying network busy really anoying anyone in west yorkshire having the same problem ?

Lousy reception

Hi, I've been with Smarty a while now but have to say general mobile reception has been very poor.  Supposed to be excellent in my area but I'm lucky to see 1 bar.  Others seem to be able to see Three network but I cannot.Any ideas?

3 network in N E Lincs

I'm in Grimsby and the 3 network has a problem. I can't access any more info as to when it will be resolved. Help I cannot make calls from my home for 7 days and will leave Smarty v.soon

iCloud Private Relay

I have been with Smarty for a couple of years. Today for the first time I have started getting messages pop up on my iPhone telling me "Your mobile plan doesn't support iCloud Private Relay: To access the internet with this provider, you need to turn...

HannahF by SMARTY Maverick
  • 424 Views
  • 0 replies
  • 0 kudos

EU use - sim in router, not phone

I would like to use my current plan in the EU for a few weeks.the website guides show you how to allow phones to adjust but my sim is not in a phone, it is in a mobile router from which my devices feed.can this work for me?