Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
No phone network data for 6 days now in Liverpool L30,,, again... Standard statement, "we're fixing an issue in this area".... I used to get great service/data speeds with Smarty (aka Three), but this longggg outage of data (not the 1st time), is a r...
my voicemails used to work fine yk "welcome to ur voicemail u have one new message from 07...." then then message plays and now when i try to use it I ring it and it's just complete utter silence. nothing. idk if the voicemails I'm recieving are sile...
Hi, I have recently joined along with my wife and 17 year old daughter. We each have our own individual account. I was about to add my 14 year old and then eventually create a group plan. However, I've now read that under 16's cannot have their own a...
our download speed has gone from rangex209/500 to yesterday 7 and today up to 28mbps anyone had same problem , cant stream tv, have rebooted everything phone/router to no avail
Hi I have had some texts and emails telling me my card is about to expire. I have changed my card but I am still getting the texts.
Since joining Smarty my WiFi setting turns itself off after going out of range of my WiFi in my house. I have created a new APN setting, as per the help, but it doesn't make any difference.Has anyone else had this issue? I have a Samsung Galaxy S21 F...
Hello CommunityI have been using SMARTY for Internet for some years with no problems of any sort ever.... in London location... I just got new laptop and tried to connect on it with my normal huawey router and SMARTY SIM.... I went through routine...
Just reactivated my SIM and after getting a confirmation email that the payment had gone through and that my plan had been reactivated, the SIM worked brifly until I put it into a new phone and now they're telling me they've paused my service. How ni...
Hi i’d like to unpause my plan
i cant find how to post a photo
I want a refund for the last 16 weeks because I didn't get a SIM card through the post I'm not happy with the service what smarty is giving Thanks gordon
I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years, maybe longer. This was mostly fine until a week or so ago. I was able to stream video, get work done, etc pretty reliably. Not sure if it's related, but after some high...
Just a heads up that IPv6 is being now being rolled out by THREE and works with SMARTY. I am now assigned both an IPv6 and IPv6 address. It's being switching on mast by mast so you should automatically receive this service in the near future if you h...
I've bought a Nokia 105 for my son (am Smarty user already with iPhone). The Sim is in Slot 1 (shows that it is working), Slot 2 is showing 'no Sim' (which there isn't, so that should be ok); the Sim is activated - but the phone won't take or make ca...
Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?
snapchat has banned my device, bans are enforced by IMEI so i need to change it
Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...
My credit card was due to expire, it has been replaced with a new card - same number, just different expiry date and security code.I eventually discovered the rather convoluted procedure and followed it through. However there does not seem to be any ...
