Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 26348 Views
  • 486 replies
  • 7 kudos

Dialing... I am getting a problem making a phone call.

I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...

Resolved! WiFi Calling and VoLTE Support

I've hit my first snag with SMARTY, having jumped over from Three last week everything has gone through smoothly and working mostly as expected, with a few issues getting an equally as good signal in a few locations (but to be expected).However I'd n...

jamescutts by SMARTY Pioneer
  • 13772 Views
  • 26 replies
  • 0 kudos

Incorrect number showing on texts

I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.Any idea how I can this corre...

Ger by SMARTY Pioneer
  • 5889 Views
  • 16 replies
  • 0 kudos

Replacement sim

I’m stuck in a hellish loop, I lost my old phone, ordered a replacement sims after checking my address was correct and it didn’t arrive! I’ve tried reordering and still no sim. I’ve paused my plan as I can’t afford to pay for a service I can’t use! 

Number Transfer

When I ordered my new smarty sim, received today. I provided my PAC  to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks   

Resolved! Active sim

I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to w...

Number Port

EE have held up my number port to Smarty, I have just manged to sort this out will EE. Will Smarty need a new PAC number, How do inform them that the delay by EE has been rectified. 

TP-Link 4G LTE Mobile M7000

Hi  I have just purchased a TP-Link 4G LTE Mobile M7000 I inserted my Smarty Sim, when I turn it on I get the battery, internet and wireless lights come on the after a few seconds the internet light goes out and when I try to connect to the wifi all ...

gforan52 by SMARTY Pioneer
  • 189 Views
  • 2 replies
  • 0 kudos

Sim card playing up

Hi,  I transferred my old number. Number was transferred. I was able to ring out and receive calls. Then it stopped working. Now i don't have the smarty images at top of phone. In the smarty app it says my number is being transferred and can still us...

EB1234 by SMARTY Pioneer
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Terrible

I am very disappointed with smarty beyond belief. It's very restricting with multitude of problems. To start with, why every phone call goes automatically to "earphone "? This is absolutely ridiculous and annoying. I never in my life use this feature...

Resolved! Calls I didn't make?

I have dual sim phone with Tesco & Smarty sims. As I'm out of the country I've disabled Smarty sim to avoid roaming charges. But my call history shows 80+ minutes of calls, to myself, in last few days (inclusive minutes so no charge). Any ideas how o...

Bought new sim but no option on account to acivate

I’ve bought a sim from a store and want to add the sim to my account but there is no option to do this in my account. It just prompts me that my number has not been applied yet. it looks like on account creation it decided to send me a sim and not us...