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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 70687 Views
  • 496 replies
  • 7 kudos

Resolved! Reopening a closed account and number within a group

I manage a group with myself and 2 other family members. One person in the group had their number closed due to them being abroad for a long period of time. I would like to reinstate that number within the group as they are now back living in the UK ...

Text message problem

After transfered to Smarty, I could call, surface internet, but could not receive text message. Smarty CS staff (Aakash) helps me to solve it in following steps: Option 1: Install Google Messages Go to the Google Play Store. Search for Google Mes...

IPv6 (2025)

Well we are now into 2025 and I am just curious about the state of IPv6 on Smarty (or Three, I guess).Sporadic posts suggest a "mast by mast" roll-out is taking place. I've travelled quite a lot around the UK and I have never once been given an IPv6 ...

rlees85 by SMARTY Maverick
  • 1162 Views
  • 6 replies
  • 1 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 70687 Views
  • 496 replies
  • 7 kudos

Forum

Used to be on the giffgaff network and used to love the forum and the idea of helping other within the smarty community.Having recently ended my contract with EE and moved to smarty signal and customer service has been great.Hopefully I'll be staying...

Extremely poor customer service

Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team...

No internet

No data or internet when I am outside anywhere  when I return home logging onto my Sky home internet connection, so why am I pay Smarty who are not providing any data.?

Sim not working

Hello, i have a Smarty Unlimited sim and have put it in a Kuma Connect Lite router in my campervan. However when i try to connect my phone to the router it says "connected without internet"Any advice greatly receivedThanks

Flaps1 by SMARTY Rookie
  • 216 Views
  • 1 replies
  • 0 kudos

Phoning Jersey

My android phone won't connect to a number in Jersey from the UK.I thought it might be a data roaming issue, so my phone has mob.asm.net activated under "SMARTY Internet".  This allows for roaming.But Jersey is not listed in the EU countries covered ...

Resolved! Service query

I set up my smarty account and activated and paid over 2 weeks ago.  A day or two later I applied to port my old number and subsequently received confirmation "your port was successful "Since then I have no network coverage and cannot use my phone ex...