You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I switched plans for unlimited internet but my home screen still says 120gbHas my plan really been changed?
I got to < Edit Access Point, but cannot change anything. It shows Name 3APN three co uketc in faded grey.
Hi,I’ve been asked by my new GP for a copy of my last bill from my telephone service provider. I can’t see any reference to this in the Smarty app or in the FAQs. Have I missed something?
Why if I have been with Smarty for over 2 years would |I see a message on my account saying that' my sim has been activated and do I want ot change my number'? Am I being scammed or hacked or something?
I have a new (sealed old stock) Moto G Power which is apparently 4G-volte compatible but it cannot make or receive calls on Smarty. I've tried 2 different sims.Texting and data usage work fine.I have inserted a Lebara sim and the phone works fine - m...
Hello I transferred my number that I've had for 30 years from sky mobile to smarty. Thr PAC number was accepted as sky mobile cancelled my account without me contacting them.My smarty account said the number has been received and is in process of bei...
Good day I've been given a SIM card and wanted to know how to tell the data with the card as all plans are umlauted calls sand textsxt
Hi I am a brand new user to Smarty & 3. I purchased a new Unlimited Data Only sim as this was the best all round suggested for 4G & 5G in my area (Battersea London). I am using a new ZTE MF286D router, as again this was the best type advertised a...
How do I contact smarty about the time it's taking to transfer my old number
My SMARTY service hasn't reliably been letting me make phone calls for about 6 months. I have an iphone 15 pro max.I have tried resetting the network settings and more recently have tried reinstalling IOS entirely, no help. I've ordered a new sim car...
Why does my phone work ok if connected with WiFi but if not in a WiFi spot does my phone stop working..? I can't access the internet, can't make calls, surely I should be able to access the 120GB of data I'm paying for.
Cannot find how to contact a real human being. I keep getting led to the faqs page which is absolutely useless. Please contact me ASAP.
I tired for months to make SMARTY work, but they make it impossible to resolve anything with a bot customer services team and I've cancelled all contracts we had with them for the family.Please, save yourself the many hours I wasted a just go anywher...
I purchased a £15 Smarty Out of Plan add on for a trip to Albania (which is outside of the EU). I was planning to mainly use it for data roaming for Google maps for when I was driving a rental car. I arrived in Albania on 26 August at Tirana airport ...
Had to add new card in my wallet and it's now not showing in the Smarty app payment choice so I've lost my rolling monthly service.Any advice. Uninstalled and reloaded Smarty app. Checked bank app that I'm setup to use GPay...
Hi,I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.I split my...
Can I buy an unlimited data bundle for 1 month EU Roaming?
