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Forum Posts

Port Started... SIM not working.

Disappointingly today attempted to port from Three to SMARTY.Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected.SMARTY SIM stopped working around 2pm. Around 2.30pm email received from ...

kf1 by SMARTY Pioneer
  • 530 Views
  • 12 replies
  • 0 kudos

Short Code Text Messages

You really need to sort out this long asked problem with short code texts ! This is most annoying. I can't reply or authorise my bank, my credit card, my dentist, my doctor or my hospital appointments. So pretty much everything!!!  Love smarty but if...

JAH71 by SMARTY Pioneer
  • 262 Views
  • 3 replies
  • 0 kudos

Call dropping

Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty.  ...

Changing data only to phone use

I have an unlimited data only plan can this be changed or upgraded to allow normal phone call usage? I seem to only be able to make WhatsApp calls

Thistle by SMARTY Rookie
  • 135 Views
  • 2 replies
  • 0 kudos

Resolved! system is asking to bring old number or stick with smarty number

Hi,I have been with smarty for over a month with a family group of 4  all our old numbers have been transferred across from previous providers.The system is asking all of us to confirm whether to bring our number and it will implement the change by 1...

bob71 by SMARTY Rookie
  • 179 Views
  • 2 replies
  • 0 kudos

WiFi calling

Since upgrading my iPhone to ios18.2 I’m unable to use WiFi calling at home connecting to sky broadband. Sky say it’s not a broadband issue but a mobile provider issue. anyone have any recommendations as I’ve tried any steps other people have recomme...

£20 unlimited data voice text SIM

Hi I have just bought a £20 PAYG Sim  I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G...

Resolved! Group ownership problem

We're in a bit of a mess with our group (family) plan.The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message... I can still get to the other two numbers on the grou...

Esim

Is smarty ever going to get with the times and start eSIM or not, in the very near future.I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner ...

Payments

My sim has been on pause for awhile. I have re started it on the apphiwever having re started it it still shows in the app as paused.i looked at my bank app and it says payment of£0 pending. That is not a missprint it does say nil pounds pendingshoul...

Resolved! SMARTY SIM in Australian Iphone not working

Hi,I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.I split my...

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Closing account of deceased parent.

Hi, I just submitted info needed to stop direct debits to my account which mums £8pm was going out of. Once this has been actioned will I still keep her number or must I request her puk or pac code to transfer existing number to another provider on p...