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New sim activation

I've recently received a new SIM and have been trying to activate it, but I keep encountering the "account closed" issue. I also have a PAC code to transfer my number.  Can you help me resolve this? Should I consider making a new email address, or is...

Never activated sim but been charged for service

Hi there can someone help me iv just cancelled my direct debit that I wasn't aware of I was paying for the last 7 months Tried to activate sim but couldn't get it to work so I went back to my old provider I have only just realised I was being charged...

Activation

Anyone else struggling with this? Bought a sim at sainsburys and scanned QR code, entered all info as asked now can't activate cause smarty wants to send me a new sim. Seems ridiculous as I just bought one. Not sure I'm going to like this company.

SIM not working

I have activated the phone, number has been transferred as per dashboard but SIM is not working. I have undertaken all steps and even tried other phones. No luck. This is quiet frustrating as never had this issue with other SIMs

Nehman by SMARTY Pioneer
  • 171 Views
  • 2 replies
  • 0 kudos

Campervan wi fi booster

Hiya,Can anyone let me know if there is such a thing as a WiFi booster that does not need 240v and would get signal in a campervan?     Thanks for reading  

Sim

I received a sim and went on to except this for both, and the transfer has not got through and I have now received anther two sims. Which one do I use and which ones will our numbers import to

Hocsrh by SMARTY Pioneer
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

I have ordered two sims for me and my wife and requested the numbers to be transferred. We received two sims notified Smarty about this and was told the transfers would happen 15th oct. Today we received another two sims and no transfers have happene...

Hocsrh by SMARTY Pioneer
  • 120 Views
  • 1 replies
  • 0 kudos

Two phones, two sims

I have two phones, one already has a smarty SIM and number. I ordered another SIM for another phone using a different network and requested the number be transferred to that SIM. However when the new phone SIM was activated I was told the other phone...

Daubers by SMARTY Rookie
  • 121 Views
  • 1 replies
  • 0 kudos

Registration and Activation

I have bought a sim card. I set up an account. I entered a PAC code to transfer my number . I set up my contract. Now the system tells me it is allocating a number and will send me a sim card in a few days. I don't need another sim card, nor a new nu...

DS4942 by SMARTY Pioneer
  • 242 Views
  • 3 replies
  • 0 kudos

No internet

Why does my phone work ok if connected with WiFi but if not in a WiFi spot does my phone stop working..? I can't access the internet, can't make calls, surely I should be able to access the 120GB of data I'm paying for.

Help

Having been on the phone all morning trying to get a sim card assigned Suhas has now disappeared.  I cant start a new conversation as it just keeps taking me back to my conversation with him.  I am at screaming point!!! Any ideas

Payment

Received a txt from smarty saying it could take my payment is this a scam as bee paying it for over a year 

Cannot make/receive calls

Suddenly cannot make or receive calls from my home, the "4G" sign on my phone is faded out, haven't been able to for several days, I can still make calls when I am out and about. The network checker shows as having a strong signal in my area!, I stil...