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Resolved! 4g calling / VoLTE

Hi, Recently moved to Smarty from Voda and very happy.I am interested in whether 4g calling is currently available or is planned for the future?If it is available now i wonder if their is a webpage on the smarty website that lists compatible phones? ...

Resolved! Same signal as 3, what do you think?

Opinion time. I’m really happy with SMARTY, having been with them for a few months now. Prior to that I was a life long Vodafone customer. People even comment on how clear the call quality is on SMARTY so I am staying put.  But my question to you all...

Appalling 4G signal strength. Disappointing!

4 reasons why I moved from Vodafone to Smarty: Price (very competitive for unlimited calls/texts + 40GB of data/month); SIM-only contract terms (1-month rolling contract; in EU, no roaming charges and 12GB/month of data without charge); Signal streng...

FredD by SMARTY Pioneer
  • 3275 Views
  • 10 replies
  • 5 kudos

Resolved! Pausing and restarting on a different plan

I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...

Blackmyre by SMARTY Maverick
  • 236 Views
  • 2 replies
  • 0 kudos

Resolved! GPS SIM CARD

Can anyone tell me if there is a GPS SIM card available on here? Either one off payment or PAYG? Want one for a tracker on vehicle thanks 

When using wifi in my house

When using WiFi in my house (virgin)  my WiFi is incredibly slow compared to other family users. I’m the only family member with a smarty sim?  Previously using an I phone 11 pro  and now using a new I phone 16 pro and still very slow to the point I’...

Sim

Put SIM card in phone phone works no iPhone messages and my number in phone settings is the new sim number not my old number 

Number transfer issue

Hi. I set up a new iphone with the new sim and got the ok on an old number transfer. My friends see temp number not my old number that I transferred. Is it settings? 

Billing Cycle

If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?

Data add on

Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards 

PAC code

Hello I want a PAC code. I keep sending PAC to 65075 but the reply is same Sorry, due to a system issue, we're unable to process your request. Please try again later, or log onto your account and try online or contact Customer Service.

Data & Calls issue

Over the last few days I appear to have an issue with accessing my data and making/receiving phone calls - anyone experienced this?. 

VoLTE

My Sony Xperia 1 iii not work with 4g calling so looks like people are going to be leaving smarty unless they sort it out

Resolved! iPhone SIM...

Evening I just bought a new (unlocked) iPhone 13 to replace my Galaxy A6.  Do they use the same SIM card?  The Galaxy card doesn't easily fit in the iPhone tray, and there is no "cut-out" in the tray to orientate the SIM  card. TIA.

Going to St Lucia

Please can so tell me what setting my iPhone should be on when visiting St Lucia in the Caribbean as last time I went the £15 top up lasted 1hr without using the phone at all.