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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25293 Views
  • 486 replies
  • 7 kudos

Can't register with WhatsApp

Hi have just activated a new smarty SIM, but I am unable to register for WhatsApp with it. I have tried everything it says on the WhatsApp help page (turned phone on and off, uninstalled and reinstalled WhatsApp APP, tried personal and business Whats...

Switching Smarty tarrif

Apologies in that I suspect this has been asked before, but I am a brand new customer per a deal I saw last week. However there is a new smarty deal this week which I see on Facebook but not in my Smarty app. I presume it is only open to new customer...

short code and add ons

i have 4Gb of data add ons , can i use this for short codes ? as i cannot use it for anything else ( was told i could use it for data in the USA , wrong )

Resolved! Need help with number transfer.

When I got my new SMARTY sim card, I went through the process of transferring my old phone number from my UW sim card. I received notification that the transfer had worked.When receiving incoming calls and texts from my old UW phone number, they come...

Support escalation path

Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...

Resolved! Change my number

Hiya I've been on smarty for almost year and ABIT I have someone harrasing me I do have the police involved I just want to change my number and I don't wanna loose the deal can anyone help with this. I've tried to go on smarty support but nothing com...

Ajay2310 by SMARTY Maverick
  • 371 Views
  • 5 replies
  • 0 kudos

Temp plan upgrade while tethering phone

Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...

Dialing... I am getting a problem making a phone call.

I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...

Resolved! WiFi Calling and VoLTE Support

I've hit my first snag with SMARTY, having jumped over from Three last week everything has gone through smoothly and working mostly as expected, with a few issues getting an equally as good signal in a few locations (but to be expected).However I'd n...

jamescutts by SMARTY Pioneer
  • 13701 Views
  • 26 replies
  • 0 kudos

Incorrect number showing on texts

I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.Any idea how I can this corre...

Ger by SMARTY Pioneer
  • 5849 Views
  • 16 replies
  • 0 kudos