BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
2 days down!? do i need to find a new provider? what s going on amd when are you planning to sort this? phone unusable for 2 days!
Disappointingly today attempted to port from Three to SMARTY.Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected.SMARTY SIM stopped working around 2pm. Around 2.30pm email received from ...
Hi please could you advise if I can block SIM card temporarily?
You really need to sort out this long asked problem with short code texts ! This is most annoying. I can't reply or authorise my bank, my credit card, my dentist, my doctor or my hospital appointments. So pretty much everything!!! Love smarty but if...
Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty. ...
I have an unlimited data only plan can this be changed or upgraded to allow normal phone call usage? I seem to only be able to make WhatsApp calls
Hi,I have been with smarty for over a month with a family group of 4 all our old numbers have been transferred across from previous providers.The system is asking all of us to confirm whether to bring our number and it will implement the change by 1...
Since upgrading my iPhone to ios18.2 I’m unable to use WiFi calling at home connecting to sky broadband. Sky say it’s not a broadband issue but a mobile provider issue. anyone have any recommendations as I’ve tried any steps other people have recomme...
I would like to cancel the new Sim order .I did this order last week.
I need to cancel the new order and plan I ordered by mistake
Hi I have just bought a £20 PAYG Sim I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G...
We're in a bit of a mess with our group (family) plan.The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message... I can still get to the other two numbers on the grou...
Is smarty ever going to get with the times and start eSIM or not, in the very near future.I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner ...
My sim has been on pause for awhile. I have re started it on the apphiwever having re started it it still shows in the app as paused.i looked at my bank app and it says payment of£0 pending. That is not a missprint it does say nil pounds pendingshoul...
How can I hide my mobile number when make some calls (141 on landline)
Hi,I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.I split my...
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
Hi, I just submitted info needed to stop direct debits to my account which mums £8pm was going out of. Once this has been actioned will I still keep her number or must I request her puk or pac code to transfer existing number to another provider on p...
