Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Can somebody explain what is going to happen when we go full fibre? From what I can work out, the cost for us pensioners is going to increase quite a lot/At the moment I rely on our landline because we do not get a signal on the side of the village I...
Hi I would like to have a refund because I only wanted to use smarty for 1 months but noticed that smarty took money again from my bank how can I get my money back please help me I haven't used any of the data on the data plan please help me thank yo...
Trying to get the PUK Code from an Indian call centre is like pulling hens teeth he was adamant the default pin code of 0000 was the PUK CODE, Needless to say have just wasted 2 hours of my life without being any further in what should be a simple pr...
Why is it’s taking Sooooo long to move my number over from Three???? I was advised it would take 24rs. I activated my Smarty SIM card on the 17/06/25. The first date I was given for my number to be transferred over was 20/06/25. This changed three ...
[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability. We kindly ask that you only contact us if your ...
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
I’m currently touring Ireland in my campervan using a Smarty multi-sim to access the internet. I’m getting loads of buffering and cannot even send a jpeg in WhatsApp. Can anyone advise me please?
I activated my sim at 6pm yesterday , by 11pm there was nothing left - please could you explain why the data went so fast when I didnt use it for watching at all
I paid the £7, then upgraded to £8, will I get the £7 refunded?
Hello Everyone I have just used WebChat but forgot to ask an important question. My financial situation has changed. I pay for my monthly allowance with my debit card and need to change this to PayPoint / barcode method. I was informed via WebChat ...
I want to transfer my number from the 80 package to a full month. Please help me. How do I do this? Or I want the company’s number to call them. Can someone help me, please?
Hi I've been with Smarty for over 1 week and I'm unable to receive incoming calls. I can get calls and messages on WhatsApp and I can also receive SMS messages but no calls. If someone phones me they get a message that the number is not available. I ...
My Smarty app is saying my number not yet assigned but i want to keep the Sim number i received not transfer my old number! How do i use the sim number?
Have anyone facing problems when calling to any landline number from Smarty which is voice goes breaking to otherside but voice coming my phone clear?
My messages won't post on here, I have requested email varification but I am not recieving the email in my inbox.
My number has been transferrde but I cannot receive calls. Whne my husband tried to call me his phone said "number not valid" and the problem has not gone away Also on the smarty app it says unlimited phone calls 4 minutes. I purchased unlimited c...
I am currently in Brazil with my Smarty sim. Before leaving UK, I diverted all calls to a UK landline number. This worked for the first 2 days, but now I discovered that anybody trying to call my Smarty number, gets the audio message "It has not been...
I can't even get onto mobile data. I will be switching providers. Awful service
I have a 12GB monthly data allowance. I was using it in a motorhome as a hotspot. When I got a message to say I had 2GB remaining I purchased another 15GB add on. When my remaining 2GB expired I lost access to the internet. I have been through the Sm...
