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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 15261 Views
  • 482 replies
  • 4 kudos

Sorry, you can't introduce yourself.

Hi,I sent my refer a friend link to my friend who uses the same laptop to read mail. When they follow the link they get a message vizSorry, you can't introduce yourself. Instead, share your unique link with your friends to get rewarded.What am I doin...

The Verdict?

Hi,i have just signed up for the 60gig for 10 quid a month, seems like a good deal using the 3 Network. No mularkey contract . The signal i am told (via the national database) is good where I live.So, what's this firm like and what's the customer se...

wolfy by SMARTY Pioneer
  • 680 Views
  • 1 replies
  • 0 kudos

EU Data Add On

Hi. I am currently in Spain and my Data Allowance is about to expire. Is the one day Data add on 24hours from when you activate it or is it just until midnight tonight?  Thanks.

Can’t close account

I have a smarty sim and I got a bonus sim with this. After a month I tried to set up my bonus sim to give to my child but then I realised it wouldn’t be added to my family plan so I ordered another sim with my family plan but before this I had set up...

TommyH by SMARTY Pioneer
  • 643 Views
  • 1 replies
  • 0 kudos

Signal

This is a wonderful network for the price and I never use all my data but sometimes the signal is a bit weak. Any tweaks or suggestions?

Transfer number from three, now number is "incorrect"

HiCan someone please help, I've ported a number from three to smarty and everything looked ok but now the original number is saying "You have dialled an incorrect number" when I call it. I didn't realise (and nothing anywhere said) that it would stop...

fastrider by SMARTY Pioneer
  • 809 Views
  • 1 replies
  • 0 kudos

eSIM

Is smarty going eSIM? What features should we expect? 

Quo4ey by SMARTY Pioneer
  • 939 Views
  • 1 replies
  • 0 kudos

New customer

Hi, currently moving from o2. How do I know when I can put my smarty sim into my phone.

Sim card issue

Why is my sim card called "mum" I don't like it I wanna change it how do I change it do I have to order a new sim card with my number 

Phone number transfer

How can I use my PAC code once I have already sent for a sim? I clicked "maybe later" when I was prompted for the PAC information when setting up the account and now I feel this was the wrong thing todo as I can't find any information on how to trans...

Pjay82 by SMARTY Pioneer
  • 1025 Views
  • 2 replies
  • 0 kudos

Smarty data in France

Good Evening, I'm heading to France in 2 weeks and have an unlimited data Smarty Sim which I use in a small Huawei Mobile wifi device. How can I make sure I can use my smarty data in France for my 2 childrens I pads . Thanks in advance 

Sim card

I have activated a SIM card for the £20  unlimited offer but it’s saying a SIM card will be sent out, can I use the SIM card I already have