Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am not receiving calls from mobile number and cannot make any outgoing calls to mobiles
Hi all, does anyone have experience of retrieving a number after PAC expired ? I missed the deadline to renew or transfer my number, it was a number i originally transferred to smarty but not my main phone so not used over winter. Customer chat unabl...
My new sim will not work at all
How do i reactivate my smarty account. Ported to EE on 14-May and would like to return. When i try do a new purchawe on Smarty.co uk it asked for email snd login, then says i have an account and when i login successfully, it states the account is clo...
I registered my husband with Smarty some time ago, I am the account manager inc my email. I decided ti take a group plan and transport my old mobile number to smarty. Unfortunately the mobile number that I wanted to import has replaced my husband's n...
I cannot make or receive mobile calls to my mobile
What’s the latest with eSIM availability please?
Hi. I bought a SIM card to activate and swap my number form GG tries to log in, seems I already have a login?So I log in, try to activate my new card, transfer my number and top up I complete all the steps, it skips activating sim and orders one to m...
I wanted to get a data only sim. I already have a long standing account with Smarty. Completed form and got to the confirm and pay button but it does not work. Have cleared cache and history, tried a different browser and spent far too long with cust...
Hi Smarty community,I am posting every day to an update of my ongoing port problem.In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.I am hoping that one day, someone within ...
Phone will drop out mid conversation, will not connect when dialling out. I use WiFi calling thats awful too. Internet 4G/5G terrible connection. My grandad has the same issues 2 miles away at home. She has an iPhone and I use android. Tried all the ...
nformation throughout is very patchy and deliberately evasive. I joined Smarty believing I would be able to phone France as a part of the deal. It seems not. What do I need to do to be able to phone France and which Add-on do I need to purchase to co...
Good afternoon- my voicemail is calling me every few minutes when I have no new voicemail. It is driving me insane! Can anyone advise how to stop this?
Ive been with smarty for 12 months in an iphone, without a problem. Today out of the blue, my phone is saying no sim card detected. Ive taken it out and made sure its inserted properly, but not working. I have a smarty bonus sim i got when i joined s...
I have a sim only deal, and used to get a text and voicemail ok but now when someone leaves an voicemail (Ive tested) and I call to retrieve it the automated voice says ‘you have no new messages’. I am missing important calls as a result. any clues a...
I accidentally activated my sim without getting it so what to do now
Hi there, I just topped up my account via paypoint and it is showing in my balance but how do I know use that to buy an add on? I click the add on and the only ways to pay are card, PayPal and Gpay.. no option for balance
Less than 1mb per second isn’t acceptable this doesn’t even load web pages smarty support say networks getting maintenance but my partners on three smarty’s sister network and she gets 30 to 50 megabits just moved from o2 but will be moving back shor...
