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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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61998 BT text numbet

Hi I've received a text from BT which can't be dealt with over the phone,  smarty say they don't support a reply to this number! , anyone help! Thanks

3 Network

I switched to SMARTY this week.  The 3 network strength varies in different areas of the village of Kilmacolm from none to one to three. 3 complaints refuse to commit to have this fixed and say I need to escalate the problem with SMARTY and they will...

Resolved! Out of plan add on roaming set up

Silly question... I've purchased an out of plan add on for data and calls for use out side the EU. Do I need to turn data roaming on while out side the EU or leave it turned off to access the add on plan?

0345 NUMBERS

I have Purchased the add-on for premium numbers and it still will not let me call 0345 numbers why?

Appalling Signal

I'm afraid after only a week I will be leaving Smarty. The bundle value seems fantastic but I can see why it's so cheap. It can't be used due to the dreadful signal availability.I live in South Cumbria. At home the signal checker says good 4g indoors...

I am abroad

Hello there i need to get my verification code to use my whatsapp i am abroad my calls and texts are not working is there anyway around it 

Resolved! No network ever

I’ve been with smarty for 3 months now and I get zero service or 1 bar which is no good to me. Today I have a satellite sign and an sos as my signal has any one any idea what that’s about. I’ve never had such a poor service as I have with smarty. 

We need more than two words if you want our help !

What’s going on with these two word posts ?!If anyone wants their fellow customers help on this forum, we really need more than just a two word post that says “sim issues” or “periodic logout”, and nothing more !I would be surprised if Doris Stokes w...

Resolved! Phone calls

Hi , I have just joined Smarty from O2 and have had my number ported over.My problem is I can make phone calls and send texts but nobody can phone me.They keep getting a message from O2 saying I can't be contacted. What can I do about this.Thanks  

Two wasted days

Two Days I've been with Smarty, ready to leave. Apparently you need a Volte compatible device. Maybe the website should reflect this. 

Adult Content

I submitted my card details which smarty has taken 3 transactions of £1 each to verify I'm 18 but it still hasn't updated in my account that I'm 18 so what do I do 

HELP, Cannot now connect to Internet

I have a Huawei B535-232 router, put in my ACTIVATED Smarty data sim and connected fine, was getting 20mb down and 5 up. Turned off router to move to final position and now it will not connect again....Tried various APN settings to no avail.Put my Vo...