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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 38152 Views
  • 490 replies
  • 7 kudos

Number transfer

Hi just got smarty sim and ask on Thursday for number transfer But they say it will be Sunday So that 4 days 

How do I order a second sim?

Hi! I have just set up an account and ordered a sim card, I need to order another (twins birthday on Monday) but it isn't letting me, at least I can't find a way to do it! Please can anyone point me in the right direction? Will I have to set up secon...

Toni-Lou by SMARTY Pioneer
  • 1888 Views
  • 2 replies
  • 0 kudos

**bleep** speeds...

Throttling speed all the time. Should be locked up for false advertising ( speed ). On top of that... Have to disconnects from internet if not used for 20 minutes. Can't wait to leave

PJ by SMARTY Maverick
  • 1088 Views
  • 1 replies
  • 0 kudos

Mobile access

Daughter's moby was in for a new screen and battery now cant access mobile data, only wifi. Any thoughts to resolve?

Phone connection

Been with smarty 3 weeks now,when we joined we were given temporary numbers, everything worked fine, after having our old numbers imported, both me and my wife have had problems, when we text, on our old numbers after giving our pac codes our tempora...

Wrong activation

How daft is this. SMARTY sent me two sim cards. I put one in my phone and they activate the other one. What rubbish is this.

Resolved! 5G dropped in North West UK

Yes, we DO have mobiles in North West UK We had a brilliant 5G signal last week. So much so I bought a 5G router. Now... the 5G connection has disappeared. Its been gone since Thursday (5 days). What is going on? Is that it? Is it coming back? Is any...

App not good

App restarts while trying to do 2 step verification have 2 use 2 devices as if you minimise app it resets  not good ok if you set up to use fingerprint