11-06-2023 02:20 PM - last edited on 19-07-2023 03:46 PM by JodieB
11-06-2023 02:35 PM - edited 11-06-2023 02:38 PM
Without knowing what device you are using, its difficult for anyone in this community to help.
For mobile phones, you need to change the APN to 'mob.asm.net' (without the quotes of course)
For a mobile router / mifi device, consult the manual. (The APN will still need to be 'mob.asm.net' though)
If you will be in the EU / EEA, you can use up to 12 GB of data from your plan.
If using more than 12 GB or going farther afield, you will need to buy an "out of plan" add on. Data will cost 10p per megabyte, so could quickly get expensive.
1024 megbytes = 1 gigabyte, would cost £102.40 per gigabyte !!!
Depending on your destination and duration of trip, may be worth looking at a local SIM card, or, if using a phone, a travel esim from Airalo, Holafly, etc
11-06-2023 03:22 PM
@SandraF_1066290 I would suggest that you carefully check the Settings area on the phone. There must be an option to turn off mobile data and there you will probably find the settings that need to be changed once before you can roam.
https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
andthere is a similar article under 'FAQ's" for Android devices