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EmmaAnd_1877247's avatar
EmmaAnd_1877247
SMARTY Rookie
10-08-2026
Solved

My plan ran out the other night

My plan ran out the other night I topped it up the 9 pound plan, and it hasn't reset saying I have no plan, this is going on 3 days now?

  • GordonK_4213188's avatar
    10-08-2026

    Contact a Smarty support agent Go to the Contact Us Web Page Scroll down and under where it says 'How To Get More Help is a button labelled 'Start A Webchat' Click on that between 8 AM and 8 PM and it will initiate a webchat session with a Smarty support agent. 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    13-08-2026

    EmmaAnd_1877247​ You can only buy the new plan if your plan has date expired I.e. after a month 

  • GordonK_4213188's avatar
    GordonK_4213188
    SMARTY Commentator
    10-08-2026

    Contact a Smarty support agent Go to the Contact Us Web Page Scroll down and under where it says 'How To Get More Help is a button labelled 'Start A Webchat' Click on that between 8 AM and 8 PM and it will initiate a webchat session with a Smarty support agent.