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Transferring my old number

Hi thereI transferred yesterday, inserted new sim and pac code.Got email today saying number not transferred,  is this because I put the new sim in too soon?How do I rectify this please?

Pac code

I need to enter my pac code but in account settings my phone doesn’t appear

cant login on chrome

the login page is not working on chrome, the 2 step verification page flashes up then goes back to the login screen

No group messaging option on iPhone

I can't  find group messaging as an option on my iphone. It was suggested that it might be to do with my carrier ie Smarty. I have no problem receiving messages from individuals  in the group, or sending them,  but cannot see the group and cannot see...

Resolved! 5g connection

My device is not listed on the phone 5g supported devices list in help and support. I own a Nokia g50 which can do 5G connection. As this network piggybacks on the three network, I used a similar priced network "ID" but only got a 4G connection. Does...

Can't login as don't get confirmation code.

On two occasions of late I've been unable to login. Here's what happens. I enter my username (email add) and password then hit return (or login). The page telling me smarty's sending me the confirmation code flashes up for a micro second and then ret...

fuzzy by SMARTY Teamster
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Changing plans

I got an email from Smarty offering me 24GB of data for £8. I was on 8GB for £7. So I agreed to move to 24GB, however it's put me on 4GB for £6. I tried again to make sure I hadn't clicked on a different offer but it was the exact same thing and it's...

Resolved! More than 1 sum card

Can you have more than 1 simcard registered to your smarty account so could I have 1 then could I get my kids one n control it all off my one account?

5g stopped working

Hi alli have a Nokia g50 and the 5g has stopped working it was ok before Christmas as I was in Manchester Nokia say the phone is fine must be my provider can smarty disable 5g remotely via the sim 

Sim cards

Hi I already have a sim card & iv just I thought registered it now I'm being told that a new sim will be out in a couple days whats wrong with the one I have ???

Refund

I have not yet used my sim but am no longer interested in having it i would like a refund

Monthly Subscription

Hi.  According to my recent bank statement £12 was taken twice  on 16th Jan2023 Would you check your records please and refund £12 to my bank account.  Thanks