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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 486 replies
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poor speeds

been using smarty as a data only sim on my router for two or three years the speeds has been finebut now all of a sudden speeds are really slow and even cant connect sometimesaccording to the three app there are no problems so what is going on?

This doesn’t look good

Only been on Smarty a week and I’ve had no signal all day today. No real way of finding out why on the so called ‘help centre’ Maybe should have stuck with the major players. A case of you get what you pay for? This is like going back 15 years. Not g...

Call plan

Explain why I am paying £6 for both my phone's yet your advertising £5 for new people? Robbing me are we??????

Texts Diverting

I have a problem.I have two phones on Smarty, during the working day I have my main phone set to divert all calls to the other number.Since the 6th March all of my texts also divert to the other phone regardless of whether the divert is set or not.Th...

bonus sim

Hi,I got my new sim last week and activated it.  I also got an additional sim, which may be of some use.  Do we still get the £10 voucher if I pass it on?RegardsMartin

Sim

I've tried to pay numerous times I've Bern cut of speaking to someone it's very frustrating 

My phone

My phone can make call but I can’t be heard by any of the recipients . Why is this ? 

Resolved! Using internet in France

I thought my plan would cover internet use in France- particularly so I could use google maps as a satnav. Do I need a special plan or add on for this? TIA

International pass

Hi alli would like to know how many of us would like the option to pay for an international pass to be able to use our current plan abroad without extra charges  I used the money add option  but it turned out was very expensive not a good deal at all...

MaDO13 by SMARTY Maverick
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  • 5 replies
  • 2 kudos

Resolved! Lost text messages

I ported over to Smarty from Virgin yesterday but I’ve lost my text messages . Is there an easy way to get them back?