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Forum Posts

3 month half price offer

Hello! I had an email from Smarty with an invitation to renew my plan where I would be on the 30GB plan at £5/month for 3 months before it reverts to £10.When I log in using the link that's been provided and follow the instructions from the email it'...

ewhol by SMARTY Pioneer
  • 800 Views
  • 1 replies
  • 0 kudos

Using phone in Spain

Hi I’ve been using Smarty for about 4 years, travel to Spain a bit and never have problems with connectivity, my partner has just joined on my group plan but isn’t getting any signal, is there a setting she needs to change?

Resolved! Data roaming in EU complaint

I have been checking my data useage religiously since last Sunday. Yesterday I had used 1.8 gb of data .. the today driving across spain i had a problem connecting so i selected a different network from the lost becayse the signal was so poor. This e...

Customer services /web chat is a joke

So this morning I asked for my voicemail to be reset my voice taken off. I’ve never had such a hard time trying to get someone to sort it out. 2 hours in I have up, came back and chatted to another person who literally had not a clue what I wanted or...

Favourite router?

What are folks' favourite routers for use with a Smarty data SIM?I will need one for a few weeks. I don't want to spend a fortune but want something that will set up easily and maintain a signal.Brand?Price/performance?Easy of set up and reliability ...

Brookhouse by SMARTY Commentator
  • 868 Views
  • 0 replies
  • 0 kudos

Calling Europe

Can I make a call and send  a text to Europe from the UK with Smarty on a normal plan?

ChrisW by SMARTY Pioneer
  • 1354 Views
  • 3 replies
  • 0 kudos

Number transfer delay

I activated my Smarty SIM one week ago. After submitting my PAC and mobile my previous provider disconnected my number    one week later it’s impossible to find out why Smarty has failed to implement the transfer. Shocking customer service 

Still waiting on old number porting over

How long should you wait on your old number porting over from Vodafone? It was supposed to happen on the 24th April and I'm still waiting? I keep getting told its Vodafone's end something to do with their files? Any suggestions?

Number ported over today

Good evening people, so my number should’ve been ported over today from Vodafone. I’ve done all of the necessary things I’ve been asked to do and I started the process on Thursday afternoon probably about 5:15 pm so now approaching 1945 pm this eveni...

Failed Number Port

Hi, Wondering if anyone can helpI transferred to SMARTY on Monday this week, and was advised my transfer would be completed the following day by 17.00. It's now 2 days later and I still have no confirmation to advise if this was complete, the online ...

Resolved! Sim switching

Hello everybody, I would like to know if you can switch your sim between devices i.e. from a mobile phone to a router then back again? Thanks. 

print an invoice

Hi,Could someone explain me how to print a Smarty monthly invoice?  I do need an invoice to send to my Bank in France to update the mobile number. So it's quite urgent and important.Thanks in advance for your help.Régine