โ03-12-2023 14:29 PM
Solved! Go to Solution.
โ03-12-2023 14:37 PM
@WarrenW_2437077 If it is less than 180 days since you used it, go too your account and simply purchase a new Smarty plan.
If you already received an email warning that it would be deactivated, this happens after 220 days and so the sim will be dead and you would need to start with a new one.
โ03-12-2023 14:34 PM
@WarrenW_2437077 Activate it by following instructions.
โ03-12-2023 14:35 PM
I already have an old sim I want to use
โ03-12-2023 14:37 PM
@WarrenW_2437077 If it is less than 180 days since you used it, go too your account and simply purchase a new Smarty plan.
If you already received an email warning that it would be deactivated, this happens after 220 days and so the sim will be dead and you would need to start with a new one.
โ03-12-2023 14:40 PM
The contract expired yesterday. I have agreed a new contract today. How do I make this sim live. Sim number 894400123928046415
โ03-12-2023 16:40 PM
Hello !
โ03-12-2023 18:00 PM
@WarrenW_2437077 If you mean a monthly Smarty plan, then you can set this to auto-renew in your dashboard.
If it is not on auto-renew, you can simply purchase a plan via the dashboard and let it auto-renew for convenience.
โ04-12-2023 13:43 PM
hey if you are still having issues our web chat team can check your account and give the best advice https://smarty.co.uk/contact available daily from 8am โ 8pm.