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Why has my plan not automatically updated

Michelle_680114
SMARTY Pioneer
SMARTY Pioneer

Iv been with smarty over 2 years and my plan automatically updates ever month. For some reason they sent me a message saying I need to renew my plan as it has run out. Iv tried to do this but sent me a txt saying it hasn’t worked. Why ? 

1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

I would be unable to access your account on this platform to help but our chat team are available  https://smarty.co.uk/contact available daily from 8am – 8pm.