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Auto renew

JadeBar_2742541
SMARTY Pioneer
SMARTY Pioneer

‎10-01-2024 10:22 AM - last edited on ‎10-01-2024 12:41 PM by SMARTY Moderator SMARTY Moderator

Good morning, 

my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one. 

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2 REPLIES 2

SmartyTrousers
SMARTY Spark
SMARTY Spark

‎10-01-2024 10:32 AM

So it doesn't show the card under Account settings > Payment settings?

Have you tried adding another card (one that you do want it to renew from)?

If you don't want it to auto renew at all, just turn off the auto renew setting.

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎10-01-2024 12:56 PM

Hey @JadeBar_2742541 

Thank you for reaching out to our SMARTY community forum! 

If you would like to stop the renewal, please visit the SMARTY app/website, login and visit the payment options, here you will have the option to turn off the auto-renewal to avoid future payments being taken on your monthly renewal date. 

You can also change the payment method in this part of the app. Please visit this link for additional information: Updating your payment method | SMARTY Help Centre

If you need additional support, please contact our customer service team - 

https://smarty.co.uk/contact

- Jodie 

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