Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
HeyMostly a gripe post really as the live chat support is an absolute joke and completely ignored the simple questions that I was asking so thought I'd post here.Have been a fan of SMARTY for a few years now but disappointed to find out today that th...
Hello everyone I'm nearly out of data and my plan doesn't finish for 4 days can I start a new plan before my old one has finished? Thanks
I've got an active Smarty plan and downloaded the Smarty Android app onto my Redmi Note 9 smartphone. The app never recognises my username or password and I have to use the 'Forgot your password' link to get an email to then access my dashboard. I re...
My son put the wrong SIM in our new router, could you send me out a new SIM card, it’s the Micro Sim we need.
Since the new Voicemail system has launched I have found it almost impossible to record an Extended Absence Message on my Voicemail (this is Option 0 then 5 in the Voicemail Menu) it seems to be that if I try to record a message longer than 15 second...
Sim card not working
Anyone on smarty been roaming in Benidorm ? If so what's the coverage and speeds like ? Thanks
Hi guys I am tried to make a call to Cyprus today9th Nov , I have a 16gb plan I have set up Apn-mob.asm.net .I get a msg telling me that my plan doesn't cover International calling.Thank youVincent
Hi everybody thank you so far for your msgs in reply to my previous msg, what i would like to confirm is that my present phone is working fine and that my network is ok,the trouble is that my older phone which is a smartphone i bought a good few year...
I need a PAC code but due to my sim is not I am unable to get a PAC code. Please try to understand I need to keep this number is essential because my bank and other important service link with this number. I am hoping you'll provide me a PAC code AS...
Recently joined Smarty and I am using a Samsung Galaxy S22+ but so far I have yet to see a 5g connection. I live in Manchester and today have been in London all day, not a sign of 5g only 4g... am I missing something myside?
How do I turn off voicemail? I’m going round in circles with help.
Set up my plan
i have just got a new phone and a new smarty SIM card, I got the 100GB with calls and text for £12.How do I unlock 18 content on the SIM card?(I don't have a credit card to Verity and I'll never get one)
Hi I am currently on 16gb for £8.00 but how do iget 32gb for £8.00.Thanks Chris
Can anyone explain why when I am in a Cafe or somewhere without Wifi, my friends can all access the Internet while my phone just says no Internet and does not connect to anything?, shows 4G then H+ at times.Some are with Smarty others are not, could ...
The current default number of seconds before forwarding to voice mail is 30 seconds. I managed to change this to 20 seconds with **61*+447782333123**20# and confirmed that it had (eventually) changed with *#61#. The problem is that it gets reset to...
Been with smarty for one week and will be ending contract finding it impossible to switch my old number with smarty shocking customer service just dribbling the same message repeatedly.
Hi, I have a BUSH Spira E4X 5.5" Smartphone, Android 6.0 Marshmallow, I have had it for a good few years now getting on for 20 or more, i have recently tried to put my other smarty sim card into the phone as well as the one i have been using in my pr...
