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has anyone else been charged monthly an amount that is not your monthly fee?

Ange
SMARTY Pioneer
SMARTY Pioneer

‎12-05-2023 03:59 PM

My full Q is: has anyone else been charged monthly an amount that is not your monthly fee, and it doesn't appear on SMARTY records? It's happened to me for a number of months so I had to cancel my automatic payment, but it wasn't acknowledged by SMARTY, even if I had bank proof of it. 

It was a small amount, but taken regularly over months it can be a good hussle for someone in the Accounts Department. That's why I'd like to know if it happened to others.

Thank you!

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎12-06-2023 11:19 AM

@Ange This has never happened to me and I have not heard of others in that position.

The only issue I have seen raised is where people have had £1 taken from their card when they apply to remove the Adult Content restriction  - the credit card is used to show that they are old enough I believe. These people usually get the money back.

How much is being taken?

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