Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi. I've just bought a sim card in a shop and then registered with Smarty and bought a plan. I have scanned the barcode and qr code but it won't let me activate it. It is telling me that a number hasn't been allocated yet and won't let me any further...
I've been on Smarty for a week and I was with three for 14 years.Same handset and did not port my number, I seem to be loosing calls in the middle of conversations and i can see my coverage go to almost no bars.Considering Smarty uses the Three netwo...
Sorry if this is a daft question - the sim my daughter currently has only lets her text and call when she has WiFi but I need her to be able to ring at all times. What plans are best for this that’s cheap?thanks
I am leaving smarty and so sent an SMS with the word PAC to 75075 as per usual. SMARTY replied saying that in order to transfer my details I needed to send the word STAC and my DOB. Not knowing what STAC was I did as instructed. I now am unable to ge...
Hi have just opened new data plan with you and sent new sim, all put in no problem but when on smarty site no avtivate new sim comes up. Would it be easier to renew old plan with that sim ? Terry
I bought a mifi box with unlimited data sim site keeps saying awaiting number I have put sim number in but says awaiting number any ideas please
Smarty has paused my service after taking £15 out of my bank account for topup and signed me out the app i tryed to sign back in but keeps saying paused services contact us BUT i carnt even get through to anyone beginning to think its a rip off compa...
Hello, can I purchase my current plan before the anniversary date?
My number has been ported over got the confirmation, popped the sim in the phone no signal.?
I bough an Add-on on 18th October about half an hour before I flew to the USA on holiday. I’ve just checked my out of plan data use and it appears to have charged me £1.06 for 10.55 MB data use on 17th October whilst I was still at home in the UK and...
WHAT ADD DID YOU NEED BARABADOS
Hi my free allowance in my SIM can I use that to phone Australia free
Hi SmartyI am ex-Lycamobile user when I had a terrible experience last few weeks . Lycamobile had a cyber attack and a lot of users (including me) lost signal and stuck in lyca network witout any possibility calling or port number. What i receive fro...
Does any one use the paypoint to top up in the smarty app thanks.
My number porting stuck since 5th of October and chat team saying trying to resolve, no luck so far. Already complaint to SMARTY by email, waiting for there response. Already had huge impact of not been able to reach to my old number and causing lots...
Hi, I had a SMARTY account but because i had not used it in a while it has been closed.Can I still request a PAC code and if so how?Thank you in advance
I just received a call from somebody who has been trying to contact me since yesterday and said that they have left voicemail messages. I live in an area with poor coverage and rely on Wi-Fi calling so it is possible that my phone did not ring but th...
Hi all. I recently referred a friend and was hoping to receive my £10 reward. My friend has already received theirs. Despite contacting the help desk and waiting ages I’ve still not received anything. They keep saying that the email link has been sen...
I am corncerned that I am being overcharged eg dialling from Switzerland should be 10 p a min but I seem to be being charged at 100 p. Can I access the detail of my out of plan charges
Hi i ported my number to smarty now my account is not working dashboard showing Account Closed I cant log into account as verification code is sent to old number Not available as New number is not shown contacted live chat are useless cant answer qu...
