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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 54995 Views
  • 496 replies
  • 7 kudos

Resolved! Port-In Delay

Received an email saying there's been a delay in transferring my number over from Plusnet to Smarty. I've contacted the webchat team and I'm waiting for a reply at current, but in general what happens in these situations? What kind of compensation is...

Jaybird by SMARTY Commentator
  • 12890 Views
  • 23 replies
  • 0 kudos

Connection issues while full signal

For background, i uses an android phone with smarty sim service. Weirdly, sometimes i will have full signal but the data seems not delivering for a few minutes. I have a app that do the IT stuff for me. The connection strength is -105dB. Which is sup...

Line trouble with call centres

This problem has been ongoing now since I joined Smarty over a year ago, it's persisted through two phones (Samsung A52 5G and S23) and multiple SIM cards (in an attempt to solve the problem).Basically when I call a call centre, usually with an 0345 ...

LappyGB by SMARTY Maverick
  • 608 Views
  • 0 replies
  • 0 kudos

Smarty for caravan

Just started using Smatty for my caravan it works really well I’m just wondering I have finished using the caravan for this year and won’t be using it until next April I have stop auto renew for now how do I reactivate it next year

AndrewEP by SMARTY Pioneer
  • 1235 Views
  • 1 replies
  • 0 kudos

Floating credit

Hi, I'm new here, greetings to all.Have a quick Q for anyone that could help. Ive put £6 into my smarty account,how do i add it towards a payment?  Thanks for your help

Roger82 by SMARTY Rookie
  • 1299 Views
  • 2 replies
  • 0 kudos

Resolved! Subscription

You’ve taken £17 out of my account I’m sure I turned of auto renew could you please refund me 

If you want our help, we need the full story !

This is the Smarty community forum, we are a collective of Smarty customers who try to provide help and advice to each other. Lately, it’s sadly becoming the norm for people to pose questions without giving us the full story. We need as much informat...

JJP2 by SMARTY Pro-coach
  • 1734 Views
  • 2 replies
  • 1 kudos

Auto renewal

Hi I stop my auto renewal because of very bad signal for past 45 days . I got over £6 credit on my account I want to change my plan but it say I have to turn auto renewal on of I want to change my plan . I rather leave smarty for good but not turn on...

How do I get back on???

I have unlimited smarty in UK. Currently I Ireland in my Motorhome with the smarty sim in my onboard router and have hit the 12GB EU fair use barrier. So have bought a 3 day unlimited add on but seem to be locked out of my network. I go through an in...

New customer

Hello I'm a new customer and it is nice to find out you help disabled people. Not many networks do.

Number transfer

Anyone else having issues with their existing mobile phone number being ported over? Smarty technical issues causing delays apparently!!

Gazza by SMARTY Pioneer
  • 1491 Views
  • 1 replies
  • 0 kudos

Changing mobile number - getting too many robo calls

Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down th...

Phone Not Allowed

I have had to buy a second hand iPhone 12. The phone is unlocked as it states no sim restrictions but under network it’s says not available and then phone not allowed.  The sim works in another phone and an O2 sim works in the iPhone 12 so not sure w...

Huwaei mobile wifi

I am trying to set my Huawei mobile wifi up with smarty sim card (which I have registered and activated) however, it comes up with registration failed, how do I conect it?