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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 16619 Views
  • 482 replies
  • 4 kudos

Resolved! Download speed useless

Coverage checks state "very good 4G" but download speed less than 1 Mb/s !! No change during 10 days of trying all known measures to improve. Dual band TP-Link MR500 AC1200 data SIM router shows all lights and 2 bars (of 3 max), LTE 4G+ Cat6 with com...

JohneMoon by SMARTY Maverick
  • 9404 Views
  • 15 replies
  • 5 kudos

Adult Content - Idea for Smarty Marketing Manager

As we see daily requests for help on how to remove the adult content filter, I had an idea for the Smarty Marketing Department. A new customer can send in a copy of their passport or driving licence, to prove they are over 18.Then, Smarty send them a...

JJP2 by SMARTY Pro-coach
  • 698 Views
  • 0 replies
  • 2 kudos

Porting issue

Hi. Smarty didnt port my number correctly. I am not bale to receive calls and txt. Third day today and no solution . Web chat doesn't really know why. They have escalated to team . 3 days. Unacceptable .

Delay in porting number from Lebara

Today is 12 Oct. I activated the smarty SIM card, submitted the PAC code. The switch was planned to happen on 9 Oct. On 9 Oct at 18:00 I received an email from Smarty saying "we are sorry there is a delay".I asked the support team every day and they ...

cindyhont by SMARTY Pioneer
  • 1709 Views
  • 2 replies
  • 0 kudos

Adult content

I had the team remove the adult content blocker via and it is showing as being allowed in the app. But I still can't access adult content. It is permanently blocked via safesearch on both Bing and Google with no way of changing it. 

Paused services

Smarty has paused my service after taking £15 out of my bank account for topup and signed me out the app i tryed to sign back in but keeps saying paused services contact us BUT i carnt even get through to anyone beginning to think its a rip off compa...

why did adult sites get blocked on my phone

i have had the adult content filter off for months, just now when i tried to access a site it was blocked, i had to restart my phone to make the adult content filter go off again. why did it come back on temporarily after been off for months

Can't receive calls or texts after receiving a new sim

I recently had my phone stolen and had to order a replacement sim card from smarty because of this. After receiving the new sim card, I had issues activating it and had to speak to a couple of people on the live chat to get it working. Eventually the...

Sim activation or new Sim?

HI @Smarty, i have no idea how to contact you based on any of the links on your website.  I tried to activate a Sim I'd been given but your system only enabled me to order a new Sim...  This might be user error on my part but it wasn't clear so now I...

Static IP address. Connecting to Sky Q box

Hi, I have recently changed from Sky Broadband to a Smarty SIM card mobile router. Since I have changed it is not a stable connection and cuts out every few seconds. I have spoken to Sky and tried plugging in via Ethernet cable but it is saying no IP...

No network connection

Hi Smarty Community,I've just joined Smarty and selected a Data Only SIM as it seemed to be a good choice for a mobile router.However, since receiving and activating the SIM, my router was only able to connect for about a minute and afterwards can no...

Bagheera by SMARTY Maverick
  • 3750 Views
  • 6 replies
  • 0 kudos

Using my PAC code

Hi so my current plan ends in 9 days and I set it so that SMARTY would transfer my number on the 18th am I still allowed to use that sim till my number is transferred? because they require me to activate the sim by the 13th

B4NK by SMARTY Pioneer
  • 1011 Views
  • 1 replies
  • 0 kudos