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Forum Posts

Answer phone greeting.

I want to leave the Smarty (man and lady) on my greeting, but it’s asked for my name and has set that. I don’t want to use my voice or name if possible, how can I revert back to Smarty one? 

Deplorable coverage

Compared with my last provider, Giffgaff, I've found Smarty's coverage deplorably poor. Examples: no phone signal in the middle of Castle Douglas; no data in the middle of Dumfries; no data on the M6 at Preston. Rural areas - forget it. This can't be...

Verification?

Hi all,Newb here. Why do I have to get a verification code every time I want to check my balance?Apart from that, nice and simple system.

A device in 5g vs one out of the list - average speeds

HiI have switched provisionally to S believing I would get unlimited 5g but it turned out there is 'small print' for that, with a list of 5g devices which actually do receive 5g. unfortunately, my pixel 5 is not listed, and is not getting 5g. The spe...

Samsung s22 ultra sim number is old smarty nunber

I have tried all settings but even after the porting. My sim manager in phone shows original smarty nunber. And it should be smarty network who needs to send the new number via their system. How do I get smarty to understand this. As there customer s...

Sim life

If I do not renew my sim plan at the end of the month, how long does the sim stay valid? That is, can I renew it within 6 months say, for it to work again?

Unable to connect to hotspot

I am trying to connect my PC to my personal hotspot wirelessly, however, it is showing on my list of available networks but without any signal and I am unable to connect.

Mobile data

I’m in Slovakia but my mobile data are not working even that are on and roaming is on as well. What should I do?

Setting up phone for use abroad

Hoping someone can help. Smarty state that you need to do a 'one off' change to your Mobile Data Settings to use the phone abroad. They say to change both Mobile Data APN and MMS APN to: mob.asm.net.... However it clearly isn't possible to do both wi...

Resolved! Number Transfer

Hi  I completed the documentation for transfering my number to Smarty on the  14th or 15th of April I believe it takes One working day but its 3 working days and my number still hasn't been transfered please can you advise  regards Collin. 

Mi-Fi data in France

My smart card in my TP link mi-fi device stopped working in France, they mention phone settings for Europe, but should a Wi-Fi device work ok?

Lost signal

No signal in a built up heavily populated town - had problem now for last week. Terrible for my business as not receiving or able to make calls. Supposed to have 98% coverage blah blah . Reset phone. All my family members able to make calls. Why is t...

Network dropping

Why is my network keep crashing, dropping and going on strong and drop dramatically 

IbroBoss by SMARTY Pioneer
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Usage

Hi, just recently joined and only had a small data plan, but nearly though it as most downloads have been 4-5g, if I upgrade, will it add straight away or will I have to wait till my joining date the next full month? thanks