BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I have used referrals for 2 new account and they are not being honoured . Doubt this is genuine
how to change login verification to email as default - I am 'Grandpa' and do not want SMS sent to G'kids every time I view their account
Hello, I would like to turn off my monthly plan but I don’t know how to do it
I recently tried to join Smarty from GiffGaff. At first, it went well, I put in the new simcard, that Smarty sent, and I got my old number to work... ...for one day... ...until Smarty sent me an email telling me "Your port is successful". After...
I have "tested" the SIM whilst overseas and operation is good. I am now back in the UK and wish to switch my number. I have a PAC from SKY but but SMARTY does not recognise the supplied data so I cannot transfer my number. If I cannot do this I wi...
Hi I am a smarty customer. but for personal reasons I want to change my number to a brand new one. Does smarty do this? Or do you think it’s better to get a brand new sim if I want a new number. I would rather not as I have paid for this months usag...
If so, what do you think ?I am in the cinema, so plan to download iOS 17 later.
Is this area covered by roaming? I know Spain is covered but does it include the Canaries?
Hi, im travelling for a few months, so I’ll have a local sim in another phone for day to day use.if I pause my smarty contract, I know I won’t be able to send out messages /calls but will I still be able to receive messages to my smarty number? I’ll ...
We are coming back to the UK after a holiday, we changed our phones so they would work abroad. Do we need to do anything to change them back so they work as they did before the hols? I can’t find anything in FAQs
I have a Smarty sim in my car for the wifi hotspot. The car’s device is 3G. Smarty say they are no longer be using 3G in the near future. Does this mean the wifi in my car will no longer work after this.
Received an email saying there's been a delay in transferring my number over from Plusnet to Smarty. I've contacted the webchat team and I'm waiting for a reply at current, but in general what happens in these situations? What kind of compensation is...
For background, i uses an android phone with smarty sim service. Weirdly, sometimes i will have full signal but the data seems not delivering for a few minutes. I have a app that do the IT stuff for me. The connection strength is -105dB. Which is sup...
This problem has been ongoing now since I joined Smarty over a year ago, it's persisted through two phones (Samsung A52 5G and S23) and multiple SIM cards (in an attempt to solve the problem).Basically when I call a call centre, usually with an 0345 ...
Just started using Smatty for my caravan it works really well I’m just wondering I have finished using the caravan for this year and won’t be using it until next April I have stop auto renew for now how do I reactivate it next year
I have an add on plan for phoning abroad. I am trying to phone a French number but am told I am blocked
Hi, I'm new here, greetings to all.Have a quick Q for anyone that could help. Ive put £6 into my smarty account,how do i add it towards a payment? Thanks for your help
I've had no broadband for 10 days what is going on I need it and I always pay ot do please sort this out..
You’ve taken £17 out of my account I’m sure I turned of auto renew could you please refund me
Ive been charged twice this month? Why
