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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 43052 Views
  • 495 replies
  • 7 kudos

App Notification: Lock Screen Data

I've turned on a notification of data used while lock screen is on, but I want to turn it off... (Android). I can't find where to turn it off! Anyone know? 

JulsM_01 by SMARTY Pioneer
  • 573 Views
  • 0 replies
  • 0 kudos

Porting from Three - 2 and a half weeks late and still ongoing

My number was supposed to be ported on the 11th November. My old SIM was shut off on that date, so I lost access to my number. The SIM has still not been ported.I've lost access to my eBay, Paypal and home broadband accounts and probably others.Custo...

Bugle by SMARTY Pioneer
  • 560 Views
  • 0 replies
  • 0 kudos

Resolved! Download speed, but only for short periods

Anyone else having issues with getting consistent speeds?I live in Wakefield, West Yorkshire WF2 (about 0.9mile away from a mast).  I am lucky in that I can get 5G inside my home.  It is usually around 100-200Mbps, so pretty decent.    Tonight, I’m g...

Michael_T by SMARTY Teamster
  • 2328 Views
  • 3 replies
  • 0 kudos

Speed

Managed to get my sim router working on a data only sim but extremely slow when connected to phone internet painful any suggestions ST7 post code 

Delayed Port / Number Transfer

Hi there. I provided my PAC code to smarty on 16th November and this has been showing as ‘in progress’ on my app. This has now been delayed for almost 2 weeks and live chat / email have stopped responding to me or providing me with any update. I have...

Receiving calls from UK to EU

Hi, I need to receive a call from the UK whilst I am in the EU.Will it work if I just have a plan or do I need to buy additional credit? Thanks in advance

Martynas by SMARTY Rookie
  • 1293 Views
  • 2 replies
  • 0 kudos

Resolved! Egypt

Do I need to switch roaming on when I land in Egypt? I only want to use data for internet and wifi calling (There is no 5G)? Am I better off to but a local SIM when I arrive?      

Poor signal

Almost all the time there are difficulties and image distortions while watching a movie or listening to music. The quality and speed of data flow is not satisfactory. If that doesn't change, I'll change the operator.

Minor compatibility problems with site

I've just done a couple of things, activating a new sim and transferring a number to an existing smarty sim. In both cases there were minor issues.Email links wrapped with maildrill fail on both firefox and chrome{"status":406,"message":"Not Acceptab...

Resolved! Configuration settings

Hi peeps. How do I get the configure setting sent again? Kind Regards Dave 

Fluke9 by SMARTY Pioneer
  • 2102 Views
  • 3 replies
  • 0 kudos

Unlocking a Samsung mobile phone....

I am being gifted a locked Samsung mobile phone (I don't know which network it is locked to) and I am asking to see if anyone has any suggestions as to how I can unlock the phone without having to pay to do it i.e. from my laptop, via the phone etc??...

Resolved! Notifications only arrive when connected to wifi

Hi, my wife and I both have Pixel 2 phones on the 30GB tariff (we recently downgraded from the Unlimited tariff) and notice that over the past week or so, push notifications only arrive when we are connected to wifi.  When out on 4G, we can use all o...

Number porting.

Hi just joined.  Is it possible to keep my new number? But also keep old number? Port in old number and transfer new number to PAYG? 

Fluke9 by SMARTY Pioneer
  • 989 Views
  • 1 replies
  • 0 kudos

LN7 6JQ Poor Signal for Days

Good evening all..... I Have a NETGEAR 4G Router capable of Download Speeds of up to 1 Gbps and can WiFi Connect Up to 20 Devices, I also have it connected to a Poynting 4G-XPOL-A0001 Cross Polarised 4G Omni LTE Antenna. Yet only getting one signal a...

Second sim

I have a new phone and new smarty sim. I want to keep both. How do I activate second sim please