Forum Discussion
Travel
I have done everything that i have been asked to do and my phone still doesn’t work when I’m away I need help with this asap as I travel away again this week and would like it to work in Europe while I’m away
1 Reply
1. Check that you have an active Smarty plan showing on your account dashboard.
2. In your phone settings, you need to change the APN to mob.asm.net - you can find the instructions here: https://smarty.co.uk/roaming-setup
3. Check that the country is covered within EU. The Price Guide shows this on p19: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf?_gl=1*1kauhv2*_ga*MTg5MDEzNjYwOS4xNzA1MzA5Njc3*_ga_D8LNLN41LX*MTcwNjY5MjkwNy44MS4xLjE3MDY2OTM2NzYuMC4wLjA.
