Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

1000012019.png
YulianK by SMARTY Community Manager
  • 17536 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 81944 Views
  • 498 replies
  • 8 kudos

Mobile abroad lanzarote

Which is cheapest way for internet. Last time went abroad you just used your own data was with vodafone. Now i believe can only use 12 gig then have to pay daily which seam expensive for 2 weeks is this correct way.

Refer a Friend

Hi. My Brother, who is with Smarty, reffered me to Smarty. He sent me the referral link but i went into the main website to go with smarty and not the referal link he sent me. Is there a way that my brother can get the £10 referral fee after the fact...

Resolved! Miss three

I do miss one thing from three when l changed over the £1 coffee in neroes.  

Pwfcomp by SMARTY Maverick
  • 2446 Views
  • 5 replies
  • 0 kudos

[IMPORTANT] App and Web Login Verification main thread

Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now.  Please make sure to setup your device or browser as 'Trusted' in order t...

Featured_Post_Service_Updates@1x.png
YulianK by SMARTY Community Manager
  • 12894 Views
  • 23 replies
  • 3 kudos

Iphone keeps pulsing between 5 bars and 3G

We are in Gran Canaria with roaming on and my phone Iphone 15 stays at 4G.. My partners phone Iphone 14 keeps pulsing between 5 bars and then 3G.  with roaming on thus no internet access.  Not sure why?  Any help please

Going abroad

Hi, I’m new to SMARTY and I’m going to Paris in may and then Rome in June. I have a iPhone 12 and I pay for 16gb data plan every month. Do I need to do anything to use my phone abroad or can I just go as it is and it will work? Or do I need to buy an...

TommyH by SMARTY Pioneer
  • 1123 Views
  • 1 replies
  • 0 kudos

WiFi calling

My phone signal at home is very poor and I rely on WiFi for access to services. Can I make my phone switch to WiFi operation? Sometimes when I return home, my phone takes ages to swap to WiFi calling. I am using iPhone SE (current model).

Resolved! Sweep

How can we clean our communities 

Georgia08 by SMARTY Pioneer
  • 1427 Views
  • 2 replies
  • 0 kudos

wifi is slow

My area is good for wifi but ever since they had a satellite down early last year and no matter who I switch too no matter where I go I get 1000s in my ping I'm a professional content creator and I need good speeds on my phone to avoid a land line co...

To give my phone number to my uncle

Hello! I want to give my number to my uncle. Currently I am in Kazakhstan. My uncle needs UK number for work. How can I change my  email address to his so that this number doesn’t belong to me any more and I don’t want to leave any personal info conn...

iPhone 15 nit connecting to network

Hi all,I wanted to ask whether anyone else here had a similar problem: when I travel outside of the UK, my iPhone 15 has trouble connecting to the network and getting the data to work. It’ll find a provider, but when I toggle the data on (roaming is ...

Web chat left open

Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer s...