BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
hello.I asked for a sim to be sent last week. I was told I could get one in a shop. I did and paid for it. I have tried to activate it by creating a new account. On my first attemp, i got as far as filling out my payment details and then I would not ...
Since upgrading my phone to Android 14 using a Pixel 6a I have the below issue,Has anyone else experienced this? I usually have signal where I am and have checked the network coverage which reports no issues in my area.
I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network. Being told it’s being sorted hasn’t been so far.
It’s been 2 weeks, I cannot receive any calls or texts from anyone but I can make them. When someone tries to call me they get “this number is not recognised.I’ve had a chat open with customer service the entire time and I’ve done everything they’ve ...
I've been using my SMARTY Data SIM in a Huawei E5577 mobile router for a while without any problems at all. I have purchased a Netgear Nighthawk M1 - MR1100 - 100 LTE router and the SIM isn't working in it.After inserting the SIM and powering up the...
I use the smarty sim in a 4g house router due to my rural location and have found that adult listed sites are now blocked by the 3 network. There are no restrictions through the router or through the smarty dashboard and I have re-verified my age. I ...
I have a spare SIM and would like to run it off my original account simultaneously - i.e. two different devices running off the same account at the same time. The nearest I can see is a Group SIM but that involves activating the second SIM and that i...
Hi all, I’ve just installed my smarty sim into a huawei 4g mobile Wi-Fi router, despite my best efforts I just cannot keep it logged onto Wi-Fi, I’ve tried it on my phone and all my other devices and every single time I have to log on…… despite me ti...
Just got my sim and everything transferred from Three on the 26th. I had 5G working fine on my iPhone 12 Pro Max and Pixel 5 with Three, but it's not working on Smarty. I've tried APN settings and resetting my phones, nothing has worked. So I put in ...
Hi I received my new sim and activated the number that came with it but i wanted to bring my old number over. Can i still do this? Thanks
For several days now I have been unable to load / display the network coverage map. I get the message that says that it is loading and then a blank display within the Smarty website.Any ideas please?
Hi. I have just activated my smarty sim but have opted to keep my old number. I received an email to say my sim is activated but have also been told my old number will not be available until 02/10/23. This is fine but I inserted my new sim, thinking...
Am I able to get a duplicate sim for use in other phones?
What month is meant for the roaming 12gb limit? Is it the calendar month, a month from when you start roaming, your subscription month or something else?
Hello, I have added my son to our group plan but when his Smarty account was initially created we used my name (he was the set up before anyone else), so we now have 2 users under our group of 8 users with the same name, albeit different phone number...
