BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I recently moved my whole family from Three to Smarty. When I was with Three I had no issues with reception, but now calls regularly cut out, especially when moving around, there was always a couple of areas near where I lived where the signal would ...
Can I buy more EU roaming data over the 12Gb fair use policy?
How do I use data add on
I've really messed up. I wanted to port my son's phone number over to Smarty and thought I'd done so but I've ported him on to my phone number. Please help. I can't find anyone to talk to at Smarty!
Everyone thinks that I am abroad when they phone me, because the dial is international tone but I m not abroad,can someone please explain?
Hello , I'm new to smarty.My sim just arrived yesterday and inserted but not getting network. I had previously mistakenly activated the sim yesterday, before the arrival of the sim, don't know if that's the cause. Please what do I do?
I have invited a new member into my group, and they have received the invite email. They have responded, but the link takes them back to dashboard. I cannot now "uninvite" them to start over again. Any clues would be appreciated
I purchased a 100Gb data sim to use in my car but it doesn’t ever seem to work. Phone connects with full bars but unable to load any pages at all. It an absolute nightmare this service .
I'm travelling to Albania soon, outside the EU so can't use my regular smarty plan. I have found a website offering esims which seem like a good deal but I have two concerns.1. Can I use an independent esim while having an account with smarty? I'm co...
I've just come back from Canada and the sim won't let me make calls in the Uk now. I've checked my dashboard and have plenty of cash in my account, including an "out of contract" £10 sum which has not been used. It worked in UK before I left, it work...
why would texts and data not still work if the phone can use 4g for them, i NEVER make calls anyway. i assume this will be enforced by imei so if my phone stops working i will change its imei number to the imei number of a broken volte phone that i h...
Please help. I called but was promised a call back/email but no contact from accessibility. I had a text beg May work on mast. May disrupt for 2 weeks. Not ideal but fine. I'm housebound so signal and safety is of the most importance. Can't even conn...
I left smarty over a week ago because my company wanted me to go on their contract with o2, but the coverage is awful, I still have my smarty sim but they havnt replied when I asked them the same question: how do I come back? And can I keep the old s...
Hi everyone, I seem to have a problem with my speed, wondering if anyone can throw some light on it. Speed test at 0400 gives me about 200 mbps but speed test at 1900 gives me about 2mbps. Any advise would be much appreciated.
Sadly I think I’ve had enough of very poor data speeds with Smarty in my router , I had a week in Canterbury and now in Wyboston near St Neots and in both places I’ve been lucky to get 2mbps down load speed which is very frustrating. I’ve been with S...
Anyone have problems with texts being received by recipient
Hi I’m having very slow 4G speed here in Leeds. Speedtest is 1 Mbps download, 32 Mbps upload. it seems to have been like this for a few days now.Is anyone else having problems?
