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Resolved! SIM

can I use same size SIM in a different phone?that takes the same size SIM & also unlocked? thanks

cal6308 by SMARTY Pioneer
  • 643 Views
  • 2 replies
  • 0 kudos

Calling UK from outside EEA.

I have an add on plan and correct settings in APN (mob.asm.net) but when I call i get a "sorry you have not been given access to this servivce" message. Any help out there?

EU roaming options

I understand EU roaming is limited to 12GB per month. From what I have read can I change my data only plan from from 15GB a month to say 100GB a month then buy a 3 day roaming pass and that will give me access to 100GB?Secondly, is there a limit to h...

Help with new 4g router.

I purchased a cheap 4G router on ebay, a ZTE MF286D 4G/LTE which may possibly still be locked to Three network. I assumed this wasn't a problem if using Smarty.I haven't been able to get it working yet, it just says the SIM is invalid. Is there a cle...

Withnail by SMARTY Pioneer
  • 327 Views
  • 0 replies
  • 0 kudos

Strong 4g Signal - Poor Download Speeds

I recently activated a unlimited data only plan sim, which I’m using in a Huawei Mobile Wi-Fi 2 hub. The 4g signal strength is max bars but the download speed is often between 0 to 6m, although upload often far better at 10 to 15m (if only it was the...

Davlon by SMARTY Maverick
  • 12585 Views
  • 20 replies
  • 2 kudos

Porting number

I am a group owner & have ported  (pending) a  members number now wish to port own number, while trying comes with member number & no option to change 

Signal

Any problems with network signal.Never had weak signal before.?

Under 14 sim can they access their own dashboard?

Hi. Just set up my son with a new phone and wondered if on an under 14 sim can they access their own dashboard to check their usage and data etc?I’ve tried a few times as obviously I can see it in my dashboard as family account holder but can’t seem ...

Using SimOptions eSIM in North America

Has anyone used SimOptions eSIM in North America ? They say to switch off installed (SMARTY) SIM. I have seen other conversations about Airalo eSIMs with which the SMARTY SIM can be left on and you can switch between them for texting.

Expired PAC

Hi all, does anyone have experience of retrieving a number after PAC expired ? I missed the deadline to renew or transfer my number, it was a number i originally transferred to smarty but not my main phone so not used over winter. Customer chat unabl...

Jama121 by SMARTY Rookie
  • 574 Views
  • 1 replies
  • 0 kudos

Re-activate Smarty Account

How do i reactivate my smarty account. Ported to EE on 14-May and would like to return. When i try do a new purchawe on Smarty.co uk it asked for email snd login, then says i have an account and when i login successfully, it states the account is clo...

Resolved! Group plan mix up

I registered my husband with Smarty some time ago, I am the account manager inc my email. I decided ti take a group plan and transport my old mobile number to smarty. Unfortunately the mobile number that I wanted to import has replaced my husband's n...