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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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websites that are not adult sites blocked

smarty is blocking some sites that are not adult sites. some examples:deviantart.comarchive.orghow do i get sites like these removed from the adult content filter. i dont have a credit card so cant get it removed

Data

I have had a message to say I have used 80% of my data. But I have an unexpired data add-on will this kick in when my current data is exhausted. I am in Portugal?

Light phone 3

Hey smarty, I just read about the new light phone 3, and u am wondering will my current smarty sim work with it? (both of them)? 

An Ode to Smarty

Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.

DaveK by SMARTY Pioneer
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Resolved! Poor signal after port

Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem.  I w...

High Data Usage

Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, ha...

Find my Phone

I use a Samsung android phone and I'm using the Find my Phone Google functionality.Why am I seeing three instances of my phone when I look online?Hope you guys can help.A

iMessage and FaceTime not working

Ok so I ported over from O2, on a eSIM, to Smarty with a physical sim. The swap occurred yesterday on schedule. However, iMessage and FaceTime only work with my iCloud email, and in the iPhone 13 settings, my number isn’t visible. Just updated now to...

Reversing SIM port?

Hi all, I've noticed a LOT of issues with bringing your number over from previous supplier.I did it last week from EE and now I can't ring out anyone or text certain people. The internet works fine, but can't actually use the phone as a phone.Does an...

Roaming Issues

I work in Aviation. I’ve been in Greece, Spain, and Portugal the last 3 days. My phone connects to a network while roaming, displays 4G or 5G but nothing works. It won’t even load a google safari page. Settings are all correct. Ive no idea why it won...

Cruises

I’m going on a cruise from Southampton to cork. Can I use my mobile data aboard the ship 

Data usage

I have just transferred over from Three. I realise Smarty is owned by Hutchinson who own Three but as a Three customer my data usage was around 1.5gb per day on mobile data. I have not changed my habits, still the same but the mobile data usage on Sm...

no calls or voicemail

OK since 11th separate Ive lost calls going out or in and voice mail Ive got taxes and Internet im on 4g and phone is volte i cant call from house but if i go to Glasgow city centre half a mile away i can make calls thanks for any help