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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 101065 Views
  • 499 replies
  • 8 kudos

network connection

Moved to Smarty two weeks ago. Maybe missed something cannot connect to 3, the network is requesting a user name & password? Tried Smarty name/password which failed, assumed the connection would be automatic? 

Resolved! Data plan for home internet

Hi, is there a limit to the number of devices that can tether on a data only plan? I'm considering replacing our house internet with the unlimited plan. Also is your NAT open or is it restricted?  We mainly use it on Xbox's and phones/laptops     

Dibble by SMARTY Pioneer
  • 917 Views
  • 2 replies
  • 0 kudos

Can't report non-working SIM

Is it really too much to expect to be able to tell SMARTY that their SIM has completely stopped making or receiving calls? I mean, that is what it's for isn't it?? And yes, thank you very much, my phone IS 4G, and I could almost spit on my nearest ph...

Smarty have deactivated my number

I need help I transferred my long time number over to smarty 2 weeks ago and it was working  fine this morning they have transferred back to original SIM number which I did not want now resulting in my old number being no longer recognised how can I ...

Resolved! My SMARTY experience so far…

  I joined SMARTY around 7 months ago and I wanted to share my own experience, so that others can hopefully can benefit from what I have learned so far… I live in Wakefield, West Yorkshire and the networks here are generally pretty good on the whole...

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Michael_T by SMARTY Teamster
  • 5466 Views
  • 6 replies
  • 5 kudos

BBC rolling news unavailable

I'm no longer able to watch the BBC's rolling news via their app on my tablet without proof of a TV licence. I have neither TV or licence.Anyone aware of a workaround? Or another way to get my news fix? 

Bidi by SMARTY Pioneer
  • 1148 Views
  • 2 replies
  • 0 kudos

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...

Poor call quality

Hi,Since I transferred to Smarty last month, the call quality on my S22 (always fine on O2) has plummeted. Wherever I am, the person on the other end says the call sounds faint, or every few words drop out. My mother has always had the exact same iss...

Requesting a new number

Hi. I’ve had a sim that my son has been using for about 3 months. He’s just asked me if he would be able to get a new number as he’s getting a few calls that he doesn’t want. I haven’t the slightest idea of how I can do this! Does anyone know if I ca...

Port Started... SIM not working.

Disappointingly today attempted to port from Three to SMARTY.Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected.SMARTY SIM stopped working around 2pm. Around 2.30pm email received from ...

kf1 by SMARTY Maverick
  • 2620 Views
  • 12 replies
  • 0 kudos

Call dropping

Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty.  ...

Changing data only to phone use

I have an unlimited data only plan can this be changed or upgraded to allow normal phone call usage? I seem to only be able to make WhatsApp calls

Thistle by SMARTY Rookie
  • 481 Views
  • 2 replies
  • 0 kudos