Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I haven’t received the SIM yet. Please advise
I've signed up with Smarty and pretty appalled at the quality of coverage. All throughout London my signal constantly drops out completed, showing zero connection. This is inside and outside, in congested and non-congested areas. And often if I quic...
Hello,I recently owned a Pixel 7 Pro, and had no issues connecting to Three-WiFi on the London Underground as per the FAQ online (i.e. set authentication mode to AKA).I've recently switched phone to a Pixel 9 Pro XL, yet with the same settings it won...
There has been CONSTANT network issues in my area for over the last month. Checking the Network status checker has just shown; "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sor...
I've noticed a marked degradation int he quality of service i've received over the last few months or so.While in Westfield shopping centre in Stratford, London, I had absolutely no signal whatsoever for most of the time I was there - relying instead...
Before i had my sim was told to keep my EE one in until , the smarty one took over , ported my number and now sometimes as only the smarty sim in now , friends and family say it's not showing my old number it comes up with the number on the sim they ...
Can't call wife's phone number but I can call if I use grandsons 3 sim?
I have added a new card on the main account holder of a group of 4.The other group accounts I want to change to the new card but it does not show up on the other group members. Can it be changed?
I have 3 SIMs: SIM 1: group ownerSIM 2: Group MemberSIM 3: Group MemberI need to cease SIM 1 as I no longer need it. I can't just cancel it as all the account management stuff goes via the 2-factor authentication sending a code by SMS to this SIM.I w...
How do I turn off the adult filter. Went through the verify process but states invalid card and yet money has been taken & not refunded....as yet. Twice I did it.
Hi Just wanted to put this out there to see whether anyone else is having issues. I am convinced that 3 is prioritising its customers over Smarty. For me it happens multiple times but only in highly populated areas even though it sometimes shows a c...
I have just swapped to smarty from 1p mobile. The speeds are much better now as is coverage. I tether my tablet to my phone sometimes, however when I run a speed test on both devices side by side whilst tethered, I may get 50mbps on my phone but le...
I’m having problems receiving calls. My son has rang me a few times, and he says on his end it’s ringing and ringing but my phone does not ring and there’s no record of any missed calls on my phone. I’m really concerned as I’m waiting to go in to hos...
How do I get my gift card
Apologies if this is a repetition. Please could someone help with a definitive answer to the 4g call debacle. Would like to know, if I contact a real person at Smarty will they turn on Volte calling for a samsung phone, or is it a lost cause and I go...
hi could you tell me when ill recive my sim and hoe many days it takes to turn up i bought one yesterday
I've put on three posts.I've received some crappy badge. All I want is my phone activated. Nobody seems to be able to do it.So i've wasted money on buying a sim and credit for it, and it's useless network, this is.Not even having a contact numberOr a...
