Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My number is displaying as a completely different number when I send texts. I switched to smarty (from 3) in August. I took my old number with me and the porting was straightforward. When people call or text my number, it displays as the number it sh...
My Iphone cuts off when calling one iphone number in my contact list only.This only haappens when using the network only. Is fine on wifi. anyone know what to do? Driving me nuts!
I want to actually talk to someone and get some help . I dont want to waste my time with this poorly designed online site.If I cant reolve this I want to get out of my plan because this "custmoer service" doesnt work for me.How do I get a reply?
I need help reverting my smarty account to my phone after accidentally scanning a qr code to ee
I am having trouble getting all my SMS messages in South Africa, some arrive and some don’t. I have set up my phone for using overseas as per Smarty guidance, have roaming turned on and have out of plan credit available. I’m using iPhone 15, anybody ...
Purchased an add on plan for EU doesnt work have changed the settings; all is fine - - doesnt work. Am out of connection truly poor service
I have an IPhone 15 Pro Max. Since updating to IOS 18.1 my phone only rings for 10 seconds before going to answerphone. I tried the **61*+447782333123**30#it says success but it still only rings for 10 secs. Really annoying as I keep just missing ca...
HelloMy wife is in my group plan, however the account has now been closed. We would like to reactive the account however it says the email is in use. The app will not let her order a new SIM or choose a new plan.Please help
I live in a poor reception area, 2, 1 or no bars. I have 'wifi calling ' enabled. On 1 or 2 bars I can call but the call gets into difficulty and eventually the line drops out. Can I force my phone/Smaty to prioiritse to always make wifi calls from h...
Hi! I have a new Fold 4 and noticed a behaviour around wifi calling. I have enabled wifi calling in the menu - when the mobile signal drops to no bars the wifi calling icon appears. When the signal moves to 1 or 2 bars then it turns off. This is an i...
I have changed bank card but it defaults to old one on auto renew. Ive tried all the usual instructions but nothing works, shame to have to change provider because it wont let me pay, ive never come accross this before, really easy to change bank car...
Want to change to 80gb @ £7.20 does not flag up on switching screen......COULD IT BE DONE NOW, MANUALLY??????....is this AVAILABLE TO. ME ???
Ref prev request plan wanted is.......£7.20 50GB,,,,,apols! (Switch from existing IE. £10. 100GB. ASAP)
Hi I have just received my new sim but it includes text and call will this be ok as it is only going to be used for a router and will be data onlyShould I change it for a data onlyThanksChris
Fast broadband access in rural Suffolk remains a struggle. We switched from Three to Smarty because of the lack of a contract and cheaper price, and expected roughly the same performance as they use the same network. However, the download speed has d...
HiIs it possible to ping a $g router that has a smarty sim in ?Router is connected to internet and has correct APN, can browse etc, have enabled respond to ping on WAN interface and even tested with firewall disabled but I cannot get a response to a ...
Does anyone know how to get the QR Code from Smarty to activate a plan on iPad?
