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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 39492 Views
  • 495 replies
  • 7 kudos

Going to St Lucia

Please can so tell me what setting my iPhone should be on when visiting St Lucia in the Caribbean as last time I went the £15 top up lasted 1hr without using the phone at all. 

Sim

Can I get a second sim card for part-time use in another device to Ave keep changing my sim card from one device to another 

Resolved! My add on is not working

Put an add on yesterday as I ran out of data. It still hasn't activated and timer is going down. I also issued a single payment to smarty yesterday to buy this add on and it took 4 payments instead of one. Messages kept saying payment failed so I kep...

Calls cut off after a few seconds.

For over a week now I have been unable to receive calls during working hours but then in the evening calls are normal. The signal indicator on my One Plus phone shows no bars from approximately 09:00 to 17:00 and then 1-2 bars in the evening. All my ...

Visual Voicemail

I’ve noticed that visual voicemail is now working on my iPhone, must have been a recent update by Smarty

Lozcart by SMARTY Pioneer
  • 865 Views
  • 1 replies
  • 1 kudos

Cannot select a voice data plan

Hi, I have used smarty for a few months with a data only plan. Now I want to change to a voice data plan but there are only data only plan shown when I choose renew plan. Can anyone tell me what happens!

When do I activate my card...

I have a couple of questions 1) I have requested my current telephone number to be ported across to smarty but smarty have issued another telephone number to me. Am I right in thinking this number is temporary while my correct number is being ported ...

Adding a person to a group

I added a person to a group but entered email wrong now it's stuck on pending will it expire ever if the other user never responds to request? 

Resolved! APN settings for EU

So the settings you change it says open '3' but mine says Smarty not 3 ? If I change it and restart phone it goes back to 'smarty' also the APN setting is already correct so will it work abroad am I good to go ?

4G network speeds ridiculously low

Recently the quality of the data speed is very poor. As a solution, I tried to force my phone to use only 3G and the speed is a lot better. On the 3G network I'm having 10-15Mbps, while on 4G most of the time it bearly reach 2Mbps. So at the moment -...

Resolved! Transfer from giffgaff eSIM

I've ported over from GiffGaff - just had the message to say my port was successful.My iMessage and phone number don't seem to have changed yet. But I was wondering whether that's related to the eSIM that I have from GG? Do I delete it? It says if I ...