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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Number transfer issue

Hi. I set up a new iphone with the new sim and got the ok on an old number transfer. My friends see temp number not my old number that I transferred. Is it settings? 

Billing Cycle

If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?

Data add on

Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards 

Data & Calls issue

Over the last few days I appear to have an issue with accessing my data and making/receiving phone calls - anyone experienced this?. 

VoLTE

My Sony Xperia 1 iii not work with 4g calling so looks like people are going to be leaving smarty unless they sort it out

Resolved! iPhone SIM...

Evening I just bought a new (unlocked) iPhone 13 to replace my Galaxy A6.  Do they use the same SIM card?  The Galaxy card doesn't easily fit in the iPhone tray, and there is no "cut-out" in the tray to orientate the SIM  card. TIA.

Going to St Lucia

Please can so tell me what setting my iPhone should be on when visiting St Lucia in the Caribbean as last time I went the £15 top up lasted 1hr without using the phone at all. 

Sim

Can I get a second sim card for part-time use in another device to Ave keep changing my sim card from one device to another 

Resolved! My add on is not working

Put an add on yesterday as I ran out of data. It still hasn't activated and timer is going down. I also issued a single payment to smarty yesterday to buy this add on and it took 4 payments instead of one. Messages kept saying payment failed so I kep...

Calls cut off after a few seconds.

For over a week now I have been unable to receive calls during working hours but then in the evening calls are normal. The signal indicator on my One Plus phone shows no bars from approximately 09:00 to 17:00 and then 1-2 bars in the evening. All my ...

Visual Voicemail

I’ve noticed that visual voicemail is now working on my iPhone, must have been a recent update by Smarty

Lozcart by SMARTY Pioneer
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