BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi all, I've noticed a LOT of issues with bringing your number over from previous supplier.I did it last week from EE and now I can't ring out anyone or text certain people. The internet works fine, but can't actually use the phone as a phone.Does an...
I work in Aviation. I’ve been in Greece, Spain, and Portugal the last 3 days. My phone connects to a network while roaming, displays 4G or 5G but nothing works. It won’t even load a google safari page. Settings are all correct. Ive no idea why it won...
I’m going on a cruise from Southampton to cork. Can I use my mobile data aboard the ship
I am unable to enter competitions on short codes I could do this with 3 but I’m not getting access now can this be unblocked
How do I pay to unlock?
I have just transferred over from Three. I realise Smarty is owned by Hutchinson who own Three but as a Three customer my data usage was around 1.5gb per day on mobile data. I have not changed my habits, still the same but the mobile data usage on Sm...
OK since 11th separate Ive lost calls going out or in and voice mail Ive got taxes and Internet im on 4g and phone is volte i cant call from house but if i go to Glasgow city centre half a mile away i can make calls thanks for any help
I have 3 sims, 2 phones and one in a home router.CT68UF have had terrible service for months now. Calls don't connect or drop out, Router can't cope with basic TV streaming. Over the summer have been in France, Italy and Greece and no problems. Custo...
Can anybody help me with a lost phone in sweden after it fell off my motorcycle?I am touring the Scandinavian countries and it's a nightmare without any data or Internet access.I have had to buy a new phone in finland.Will smarty be able to give me a...
My network has been down for more than 2hrs. Bucks
I am getting desperate. I switched from Vodafone to Smarty about 8 weeks ago and ported my number using the PAC code Vodafone gave me. Since then I have been able to receive some calls but not others. However the most important factors are the follow...
My number was supposed to be ported from Lebara to Smarty nearly 3 weeks ago, yet nothing has happened.SMARTY sent out a replacement SIM and that also doesn't work.I try Smarty's awful chat everyday and all of them are completely useless. All they sa...
I’m getting the ‘you do not have access to this service’ when trying to phone Australia. I checked out the FAQ and it says I need an out of plan add on - which I have, about £12 in balance. I successfully called Australia last week, although it was...
I renewed my plan today. Refresh the page just to see that I've only got 4 Gb left, and that there are "-13 days left until renewal on the 2nd of september". What the hell is this??
I have a week left before my plan renews and I ran out of data. Want to buy 'out of plan' to tide me over.If I get the £5 add on, how much data does that include? Trying to estimate if it would last me enough time.Thanks.
I use my unlimited data SIM in a 4G router for the internet. Today I have had no service at all - Network status says no issues in this area. Contacted Smarty only to be told there WAS an issue with a local mast (3 network status is also fine) and th...
Hey, my phone has been working fine for years and all of a sudden today when I try to make a call it is saying it is not registering the network. Initially a restart corrected the issue, but it is not working at all now.
I have a spare SIM which I want to use in a MiFi modem on a boat. To activate the SIM, do I simply remove the Smarty SIM I am using in my phone and put the new SIM in to activate it. Then remove the new SIM and put mine back in the phone. And then...
