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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14829 Views
  • 482 replies
  • 4 kudos

Data

Hi just joined Smarty with 50gb data from giffgaff. My data does not work anywhere when I go out where there is no wi fi. Do I have to change a setting. Any help would be great thanks kenny

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.

New member

I have just joined. I intend to use my new 'VOICE"  SIM card in my 4G LTE dongle. I got confused about the plans and the "VOICE" seemed to be a better deal than the "DATA" Any comments would be welcome.Peter.

Add on

How do you buy a add on with credit. It only lets me choose bank or pay pal. 

Resolved! Account settings

Hi, I've just activated my new SIM. I've googled account settings, but when I login using the tempory once only link, I don't see Account settings in the menu options. Any ideas?

Samsung S6

Anyone got a Samsung S6 that works on Smarty?Since 3 decided to turn off the 3g my phone is almost useless. I can get a signal when outside in the Mansfield area and when travelling down the M1 motorway to Nottingham. Inside at home I get no signal a...

Add Ons in USA

Anyone else feel the international add ons get used up mega quickly??? On my 4th night in USA and have received a text to say I only have £3.26 left of a £15 add on!! I have been using WiFi wherever I can so no idea how the data has been used so so q...

Resolved! [Network Issues] Service Update - Resolved

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 60137 Views
  • 137 replies
  • 9 kudos

5G on Orange SP in spain

Arrived in Gran Canaria today. As usual Movistar is sticking to 3G only (but friend who has EE sim gets 5G with Movistar)Manually switched to Orange SP as from experience they give 4G to Smarty customers in Spain. Anyway to my surprise I’m getting a ...

Forgotten password new email address

My smarty email address is no longer in use and I have forgotten my password. No amount of sending the link to my new email address works please there's anybody know what I can do thank you

Jeancm by SMARTY Pioneer
  • 901 Views
  • 2 replies
  • 0 kudos

4G not working overseas

I have just arrived in Spain. I have made the changes to the Mobile Data Network but I only have 3G. No issues with calls & texts. Is there anything else I can do?

Resolved! New deal on Unlimited

I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...

MSF by SMARTY Guru
  • 1036 Views
  • 1 replies
  • 2 kudos

need money back

I set up a sim that had 15gb for £8 and used for 3 months i didn’t use any of the data so therefore i need money back, thanks 

PAC code

Trying to get a PAC code from you. But you won't allow the tex message to go through 

Over the past 3 weeks my connectivity is aweful

Recently... My ability to text or make calls is aweful . It's is not resolving and doesn't seem to be a temporary situation . What can I do because talking to a human seems to be impossible . There is no use being value for money if I cant make calls...