You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customersWe’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer a...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Hi, I will be traveling to different countries in Asia & Australia from this month till next year. I do not want to lose my mobile number in the UK because it's connected to my bank. Please advise how I can do this and whether my mobile will still wo...
Ok when I enable my hotspot my Xbox is seeing it but not able to connect with it. Yesterday it was fine today nothing. Any advice would be welcomed. RegardsAlex
For the last couple of days, when I try to make a phone call a text box appears saying "network not recognised" and it won't dial out.
Does anyone have any further advice for me? I have bought the EU data add-on. I have 31 GB data left in my monthly plan. In settings I have changed the mobile APN as suggested in other chats to mob.asn.net. Everyone I’m with has reception so it’s not...
Can you give me the £5.00 plan you are advertising
Hello!I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.I notice that although I have given my Credit card det...
HiI have the unlimited data plan and noticed I am unable to send SMS. I am looking to send SMS from the device the sim card is used within and am wondering if the voice unlimited also includes unlimited data for the same price as the unlimited data -...
Good morning,haven’t received the activation email/text yet, should I wait the activation email/text or I can use the data already ?
could you please refund the £10 add on credit.
Why can’t I call or message while I am abroad.
Dear Smarty Community,I have recently been notified that myself aswell as my referral have both received a Amazon gift card as they have renewedfor the 2nd Month. I am trying to access this how do you do this? as I can't seem to find it.Kind regards,...
Hi i have got Roaming on but my phone still not working in Spain ?? Help
Today after topping up my SIM card does not work, no messages, no mobile data, only Wi-Fi-calling works,
Today after renewal my sim stop working
Hi when i received my smarty sim i had to do a few things to my phone.it was locked to EE. to unlock it enter *#06#this will give you your IMEI number - FOR FREE!!! go to EE website https://ee.co.uk/exp/myee-web/device-unlock and enter this number.th...
Hi,I have purchased two Samsung, one for my partner and one for myself. As the purchaser I have activated my partners sim using the app. Because I have done that it will not allow me to activate my sim on the same app. I have spoken to Smarty, but th...
I am planning to go to Thailand soon, and I am wanting to get an esim on my Samsung S22 Ultra. My phone is compatible for Esims, but Smarty says it does not support Esims. Looking at some of the previous post, I think I could still use an esim, can a...
Hi everyone, can someone help me please.??All my calls are going straight to voicemail. It takes hours for a text message to come through. And then randomly call comes through. I have checked settings all looks good. Possibly I can not see where the ...
Help. My payment keeps getting rejected
