Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...
Has anyone had a similar problem? I've watched every YouTube video possible tried every trick and spent 24 hours on a chat with Smarty. The sim works on other phones in my household but not mine. Smarty advisor tells me it's my phone that is not comp...
I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...
Hiya, I need to purchase an add on to allow the making and receiving of calls, texts and data in Turkey (outside the EU). My husband (who is the joint account holder) took his phone for a swim today and now his phone won't even switch on. . Is there...
My daughters in Portugal and tonight her data won’t work so we can’t send iMessage or see her maps. It says in her account she has data still but I don’t know how it works abroad, is there a limit for roaming abroad? We’ve been messaging fine all hol...
How do stop my monthly plan or cancel my SIM
Hi we have a huawei router which we use with you smarty as our provider. Recently we keep getting privacy warning on our iPhones when connected to the wifi. Please can someone advise what I should be doing please it’s only recently it done this and w...
I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card
Hi,Does anyone know how to change the APN on an Avtex AMR 994X?
Do I need to take out a separate smarty plan to make my Apple Watch 8 receive calls and messages?
I've been abroad for 18 months now, and havent used my sim card to make calls or texts. I can rejoin from the website, but if i do, will i keep the same number?My current number is still showing up on my dashboard.
Someone left me a voice message they then found out I had played their message to a 3rd party. They told me it is illegal to play the message I received from them to a 3rd party. Are they correct? Who owns the message? I live in the UK
Hi,Appologies for a question that has been I suspect answered many times before.My daughter is due to go on a trip to Croatia soon.Am I correct that under her monthly 100GB plan she can call and text the UK with no extra cost?Also if she reaches the ...
Hello, I been using my sim card for 2 weeks now, everything was smooth. Today it just stopped working out of the blue. My phone shows “No SIM” in settings. Other sim cards work on my phone (just checked). I’m using iPhone 14 pro max. Any help?
I requested a new sim but am worried that sim I got has been blocked. with both sims I planned to create a group plan. Should I have ordered 1 sim first then ordered a 2nd sim to create a group plan.
I requested a new sim but has the first sim been blocked
Any update on when we will be able to change the Group Owner details?As a Group Owner, my associated SIM number is now unused however I still use my 'nickname' SIM as a Group Member. I would like to change the Owner SIM to my nickname one. Seems like...
I am going to work in Thailand for a few days and need to receive SMS messages to login and verfify access to certain websites and tools. I have adjusted my sim settings so my phone should work. Although I won't be making calls or sending SMS I under...
